I booked this hotel as it is one of the VIP hotels of Expedia where I usually get a special treatment as a gold member. When I arrived I was surprised that they are not aware of this agreement with Expedia. The receptionist told me this is the first time he heard of gold members thing! .. The worst thing happened when I packed my stuff for checking out, I noticed there was something missing! My Louis Vuitton sunglasses (700$) was stolen from my bag which never left the room! I was furious as I never experienced any theft when I stayed in such 5 stars hotels! I went to the manager of the hotel and he called his security manager who seemed used to these kind of theft. I saw him taking information from two different groups who seemed having the same problem. I'm really upset about what happened and I really don't recommend this hotel to anyone. It is not safe to stay there.
Comment from Hotel Management
Jan 1, 2016 by Michael Pownall, Hotel Management
Thank you for your feedback. We are aware of your unfortunate incident, which is currently being investigated. Our Security Manager, will be in contact with you shortly, with the outcome.