Presidential Suite, 2 Bedrooms, Mountain View (2 Bedrooms) | Bathroom | Separate tub and shower, rainfall showerhead, designer toiletries

Reviews of Taj Cape Town

5 out of 5
Taj Cape Town
1 Wale Street, corner St Georges Mall, Cape Town, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 1000 reviews" "
Rating 8 - Good. 163 out of 1000 reviews" "
Rating 6 - Okay. 40 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Mar 2024

10/10 Excellent

Victory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kishor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian breakfast and services
Stayed 6 nights in Mar 2024

10/10 Excellent

Sri Sai Cugan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely delightful. 10/10
Stayed 3 nights in Feb 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean comfortable rooms with an amazing view of Table Mountain
Stayed 5 nights in Mar 2024

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - lovely rooms, attentive and welcoming staff, very good amenities, and airport shuttle service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Supriya

Liked: Cleanliness
I have been a Taj Loyalist ever since a kid. This property while beautiful needs to fix the condition of its equipment. The hair dryer, attached to the drawer was very Inconvenient to use and broken as well. Housekeeping couldn’t provide me with a different one. The shower was leaking as well. While the Bombay Brassiere served good food, service was too slow. A solo diner , it took me 2.5 hrs for a meal, did t help that initdered vegetarian and they kept sending non- veg dishes out to my table. The breakfast the next day was worse, not a single server cane to ask me for my beverage order the entire time i was there, forget about asking the special of the day and getting it frsh made from the kitchen. I grabbed a croissant and OJ and it wa sin and out. Not looking for a repeat stay here. Plenty of newer hotels that have way better service.
Stayed 1 night in Jan 2024

10/10 Excellent

ANGELA

Everything about the place was 5 star! Absolutely loved it
Stayed 1 night in Jan 2024

8/10 Good

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, the only problem was not being able to phone the hotel. The phone lines were down our entire stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sibusisiwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here. The customer service, amenities, guest services, etc were all high-quality and met luxury standards. Anathi, Bisa, Momo, and team thought of every detail and made our stay splendid.
Stayed 1 night in Jan 2024

10/10 Excellent

Judy

Stayed 1 night in Jan 2024

10/10 Excellent

KATHRYN

Stayed 3 nights in Dec 2023

10/10 Excellent

David RAYMOND

Stayed 5 nights in Dec 2023

10/10 Excellent

Paul, CAPE TOWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very special time with the Taj. The room was stunning with a beautiful view of the mountain. What was a real standout for us was dining at the Bombay Brasserie. A real treat.
Stayed 1 night in Dec 2023

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconsistent service. Seating in the dining room in some places too low with respect to tables. Early evening disco music in bar not appropriate to this standard of hotel. Allowing guests into breakfast restaurant in nightwear not considered in line with the standards expected in this hotel. Concierge Dale deserves particular note for his extremely good service and assistance.
Stayed 16 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Cape Town and Loved the Taj!
Loved Cape Town and Loved the Taj! Excellent service, location, room, views, food....and again service!
Stayed 3 nights in Dec 2023

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023

8/10 Good

Madan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Taj
Generally Very good stay with comfortable rooms and facilities and polite staff . .Breakfast was excellent offering Indian and western cuisines. Check in was slow as rooms were not ready at the said time . Taj missed a trick , as a gesture they could have offered a free complimentary drink/ snacks to show good customer service but didn’t.
Stayed 2 nights in Dec 2023

10/10 Excellent

Veguerre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG! Taj was EVERYTHING we were looking for. Location 2 thumbs up, the property 2 thumbs up. The wonderful staff 10 thumbs up. They make the Taj the 5 stars that it is. Felt like family, royalties is what they offered and provided. Long life ( cousins).
Stayed 6 nights in Nov 2023

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a convenient location to many tourist attractions. The doorman ensured that the guests felt safe and well taken care of, in regards to, traveling to and from the hotel. The restaurant staff were amazing with warm personalities. I highly recommend this property.
Stayed 4 nights in Nov 2023

2/10 Terrible

Sami

Stayed 6 nights in Nov 2023

8/10 Good

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a very good experience
Stayed 1 night in Nov 2023

10/10 Excellent

olurotimi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. My family and the group we traveled with loved it
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped at this hotel as part of our honeymoon. The hotel is lovely, the staff very helpful and the food is delicious especially the Bombay Brasserie. When we arrived our room had been upgraded with gorgeous views of Table Mountain. As it was our honeymoon the room had also been decorated with petals and some drink and sweet treats. We didn’t get a chance to walk out as we had booked activities with tour companies. But we would definitely stop at this hotel again.
Response from Mark Wernich on Nov 6, 2023
Dear Nicole,Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.Sincerely,

6/10 Okay

stephanie liliana

Traveled with partner
Disliked: Staff & service
Stayed 9 nights in Oct 2023
Response from Mark Wernich on Nov 6, 2023
Dear Stephanie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Clinton

Stayed 1 night in Oct 2023
Response from Mark Wernich on Oct 9, 2023
Dear Clinton,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Meghana

Stayed 3 nights in Oct 2023
Response from Mark Wernich on Nov 6, 2023
Dear Meghana,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Alisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING about this hotel is ABSOLUTELY WONDERFUL!!! Exceptional property!!’ Beautiful and modern decor, immaculately CLEAN!! Delicious breakfast buffet!! Excellent location to food, shopping, transportation. Staff goes above and beyond to make you comfortable, they are consummate professionals!! Excellent service and attentiveness!! 10 Stars to Taj!!!
Stayed 7 nights in Sep 2023
Response from Mark Wernich on Oct 9, 2023
Dear Alisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Stefania

Stayed 3 nights in Sep 2023
Response from Mark Wernich on Oct 9, 2023
Dear Stefania,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Tyrone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best CT Hotel
Another amazing stay in a gem of a hotel. Luxurious rooms and sumptious environment.
Stayed 2 nights in Sep 2023
Response from Mark Wernich on Oct 9, 2023
Dear Tyrone,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Mark Wernich on Oct 2, 2023
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jitesh, Johannesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and views
Stayed 4 nights in Sep 2023
Response from Mark Wernich on Oct 2, 2023
Dear Jitesh,Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.Sincerely,

10/10 Excellent

Faheema

Stayed 1 night in Sep 2023
Response from Mark Wernich on Oct 2, 2023
Dear Faheema,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Devishen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Devishen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Piotr

Stayed 4 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Piotr,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Arnav

Stayed 2 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Arnav,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nerissa Sanrisha

Stayed 4 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Nerissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Thyagarajan

Stayed 1 night in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Thyagarajan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

JEAN

Stayed 5 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Jean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

FAHAD, SHUHADA

Liked: Staff & service, amenities, property conditions & facilities
Nothing more
Stayed 5 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Fahad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Preston

Stayed 4 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Preston,Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.Sincerely,

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, wonderful staff
I had a wonderful time staying at Taj. I had a wonderful views. The staff were so kind, courteous, and considerate. They even extended my check out when I asked but placed me in another room. The breakfast buffet was excellent. The area is a little sketchy at night and it’s always recommended to take Uber or taxi even if it’s 2 blocks away.
Views of Table Mountain from my room
Breakfast area
Breakfast
The bar
Stayed 3 nights in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Grace,Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.Sincerely,

10/10 Excellent

raymond jean

Stayed 3 nights in Sep 2023
Response from Mark Wernich on Sep 13, 2023
Dear Raymond,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mark WernichGeneral manager

10/10 Excellent

Ibrahim, Riyadh

Liked: Cleanliness, staff & service
The staff were friendly
Stayed 4 nights in Sep 2023
Response from Mark Wernich on Sep 13, 2023
Dear Ibrahim,Thank you for the great review of our hotel! We are glad you enjoyed your stay.Sincerely,Mark WernichGeneral manager

10/10 Excellent

gulzar, dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and staff. Excellent brake fast buffet.
Stayed 1 night in Aug 2023
Response from Mark Wernich on Sep 13, 2023
Dear Gulzer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mark WernichGeneral manager

10/10 Excellent

Jyoti

Stayed 1 night in Sep 2023
Response from Mark Wernich on Sep 29, 2023
Dear Jyoti,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Larendra

Stayed 1 night in Aug 2023
Response from Mark Wernich on Sep 29, 2023
Dear Larendra,Thank you for taking the time to share your rating. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Chandru

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taj Cape
Unmatched service in Cape Town. Great hotel with wonderful and attentive staff.
Stayed 3 nights in Aug 2023
Response from Mark Wernich on Sep 13, 2023
Dear Chandru,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mark WernichGeneral manager