View from property

Reviews of The Bay Hotel

4.5 out of 5
The Bay Hotel
69 Victoria Road, Camps Bay, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 352 reviews" "
Rating 8 - Good. 77 out of 352 reviews" "
Rating 6 - Okay. 40 out of 352 reviews" "
Rating 4 - Poor. 11 out of 352 reviews" "
Rating 2 - Terrible. 10 out of 352 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy Abbey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a great location.
Stayed 8 nights in Mar 2024

10/10 Excellent

joanne, Southend On Sea

Liked: Amenities
This hotel is beautiful set in such a central location. We had a cabana pool room which led out onto a small patio and then the small front pools. The room was well equipped and kept immaculate by the daily housekeepers. The bell staff were more than helpful . Breakfast was lovely with plenty of choices and the pool waiting staff amazing - nothing was too much trouble We will definitely return. We had an issue when we arrived but I don’t think that was the hotels fault more the central reservations team so I won’t hold it against the hotel as they more than made up for it
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 6 nights in Feb 2024

10/10 Excellent

Laurence

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Siri

Traveled with group
Liked: Cleanliness, property conditions & facilities
This hotel lost our reservation which was most inconvenient but upgraded our room at no extra charge to make up for their error. The location in Camps Bay cannot be beat.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Bay Hotel! We stayed here on the last night of our 3 week honeymoon and it was the most perfect and relaxing end to our adventure. The room was trendy and modern and very comfortable. The breakfast was amazing, the staff were amazing, the pool and the proximity to the beach (right across the street) were all amazing. I wouldn't hesitate to recommend The Bay Hotel to anyone visiting Camps Bay and hope to stay here again myself in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff super friendly nothing to much trouble Amazing location Beautiful beach
Stayed 4 nights in Oct 2023

10/10 Excellent

Jarred

Stayed 3 nights in Oct 2023

10/10 Excellent

Olena Pavlivna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2023

8/10 Good

yaw asiedu

Stayed 7 nights in Sep 2023

2/10 Terrible

Meredith

Stayed 1 night in Sep 2023

10/10 Excellent

adea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accomidating to my grandmother that went there alone. Took care of her and made her feel special for her big 60th birthday
Stayed 2 nights in Aug 2023
Response from The Bay Hotel on Sep 7, 2023
Dear Andea, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear your mother felt special on her 60th birthday. We hope to see the family again at The Bay Hotel soon! Kind regards,The Bay Hotel

10/10 Excellent

Nick

Stayed 1 night in Sep 2023

10/10 Excellent

Adalita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay , great staff and amenities.
Stayed 5 nights in Aug 2023
Response from The Bay Hotel on Aug 23, 2023
Dear Wilson, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear you had a great stay at our hotel.We hope to see you at The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Staff was excellent.
Stayed 4 nights in Jul 2023
Response from The Bay Hotel on Aug 23, 2023
Dear Jose, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are happy to hear that you found our staff excellent. We are looking forward to welcoming you back The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Zeni

Stayed 2 nights in Jul 2023
Response from The Bay Hotel on Jul 10, 2023
Dear Zeni, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are looking forward to welcoming you back at The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Neima

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just loved
Stayed 5 nights in Jun 2023
Response from The Bay Hotel on Jul 10, 2023
Dear Neima, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are happy to hear that you love our hotel. We are looking forward to welcoming you back at The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This would be a great hotel for the summer months- had 4 pools and nice loungers.
Stayed 4 nights in May 2023
Response from The Bay Hotel on May 31, 2023
Dear Lori, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear you found the Hotel great and loungers nice by our 4 pools. We hope to see you at The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Beena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and location
Stayed 2 nights in Jan 2023
Response from The Bay Hotel on Feb 8, 2023
Dear Brian, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear you found the Hotel and our location fabulous.We hope to see you at The Bay Hotel again soon! Kind Regards,The Bay Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2023
Response from The Bay Hotel on Jan 31, 2023
Dear Valued Guest, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We hope to see you at The Bay Hotel again soon! Kind Regards,The Bay Hotel

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and best location in town
Stayed 2 nights in Jan 2023
Response from The Bay Hotel on Jan 21, 2023
Dear Silvia, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear you that you found the Hotel nice and our location the best in town.We hope to see you at The Bay Hotel again soon! Kind regards,The Bay Hotel

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities
It’s a nice place and a great location. But the new renovations have this shower that is small and too far open. It just leaks water all over the place and is hard to use. My partner slipped and fell in the bathroom. We ended up just using the bath (which was nice). The bedroom area is real nice though. Also the power went out on us all night and the staff wasn’t aware. I do think this is a decent place, it just needs a little revision in the bathroom.
Response from The Bay Hotel on Jan 6, 2023
Dear Daniel, Thank you for taking the time to complete a review about your stay at The Bay Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at The Bay Hotel again soon! Kind regards,The Bay Hotel

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from The Bay Hotel on Jan 31, 2023
Dear Yasser, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We hope to see you at The Bay Hotel again soon! Kind Regards,The Bay Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favorite hotels whenever we travel
Stayed 1 night in Nov 2022
Response from The Bay Hotel on Dec 5, 2022
Dear Valued GuestThank you for the great score!Hope to see you back at The Bay Hotel.Kind Regards,The Bay Hotel

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from The Bay Hotel on Dec 5, 2022
Dear SusanThank you for the great score!Looking forward to welcome you back at The Bay Hotel.Kind Regards,The Bay Hotel

4/10 Poor

aly

Stayed 2 nights in Oct 2022

10/10 Excellent

Memory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will always come back here. This was the 2nd time around.
Stayed 4 nights in Aug 2022
Response from The Bay Hotel on Sep 6, 2022
Dear Memory, Thank you for taking the time to complete a review about your stay at The Bay Hotel.We are so thrilled to hear you had such a wonderful stay at our hotel the second time around. We hope to see you at The Bay Hotel again soon!Kind regards,The Bay Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was directly facing paddle ball courts. I had just checked in after attending a mining conference in town and was looking forward to weekend r&r. I asked to be moved and the staff obliged giving me a nice quiet sea facing room instead.
Stayed 4 nights in May 2022

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camps Bay Forever
Well located (love Camps Bay), views, restaurants, all you want all there. The hotel is super nice, friendly staff and great food options.
Stayed 3 nights in Apr 2022

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun never sets on the bay( hotel)
Awesome hotel & best location in Cape Town....with friendly & efficient staff too
Stayed 6 nights in Apr 2022

10/10 Excellent

Randy

Stayed 2 nights in Apr 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in a great location
A great hotel in a prime location with stunning views all round. The staff were really friendly and breakfast was lovely with a good choice of freshly cooked to order options. The rooms were comfortable with great amenities. The only recommendation for the hotel I have is that the bathrooms are starting to look a little bit dated and could do with some modernising but were still perfectly functional.
Stayed 5 nights in Apr 2022

10/10 Excellent

Kevin

Liked: Staff & service
Stayed 2 nights in Feb 2022

6/10 Okay

gabriel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location A Old building, dated and not well cared for A good value for the location but old
Stayed 3 nights in Apr 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location on Camps Bay! Great poolside service
Stayed 1 night in Mar 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Holiday, lovely spaces rooms, great location facing the Ocean
Stayed 2 nights in Feb 2022

8/10 Good

Daniel

Stayed 3 nights in Feb 2022

10/10 Excellent

Lize-Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Kevin

Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Tanya

Stayed 2 nights in Jan 2022

6/10 Okay

Neil

Camps bay
The hotel felt a little bit past it self by date. I really can’t say the staff were over friendly or helpful.
Stayed 6 nights in Jan 2022

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice room, very nice hotel personel. Even after check out the hotel let us enjoy the beautiful pool deck for another week
Stayed 5 nights in Nov 2021

10/10 Excellent

Erica

Stayed 5 nights in Nov 2021

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

6/10 Okay

luke

Liked: Cleanliness
Disliked: Staff & service, room comfort
Breakfast service was terrible had to walk out with no breakfast twice, on arrival room wasn’t ready until 9.30pm, the bed was extremely hard and the overall service of staff needs some attention. Hotel it’s self lovely but with a bit of TLC would easily be excellent, not worth the money at the moment though
Stayed 5 nights in Nov 2021

10/10 Excellent

Farai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and so easy to nip in and out of. Staff were really helpful and treated me like family. Amazing breakfast with such a gorgeous view. I want to go back again and again and again!
Stayed 1 night in Oct 2021