35-inch plasma TV with satellite channels, TV, pay movies
Check availability

Reviews of The Commodore Hotel

4 out of 5
The Commodore Hotel
Portswood Road, Portswood Square, V and A Waterfront, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 365 out of 738 reviews" "
Rating 8 - Good. 286 out of 738 reviews" "
Rating 6 - Okay. 55 out of 738 reviews" "
Rating 4 - Poor. 19 out of 738 reviews" "
Rating 2 - Terrible. 13 out of 738 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Callum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent location
Stayed 5 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We were there 3 nights. The beds were comfortable, clean rooms, Hotel restaurant had an amazing breakfast buffet and dinner was also good. The staff was very friendly and accommodating and would prepare a to go breakfast for our early morning adventures. we felt safe going out and walking to the store or to the waterfront. We would stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jody, Cornelius

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice for a hotel. It is a 2 minute walk to the V & A harbor but you are out of the hustle and bustle and noise of the harbor. The junior suite was spacious with nice extra touches like cookies and a welcome chocolate on the pillow. They replaced linens every day and water bottles. The breakfast buffet was excellent with hot choices like made to order eggs, excellent fresh fruit and pastries as well as many other things. We ate dinner one night at the hotel and it was excellent. The staff was excellent. So friendly and helpful and always smiling.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the V&A area within walking distance, very convenient. Staff is professional and friendly. Food at the restaurant is surprisingly good.
Stayed 1 night in Apr 2024

10/10 Excellent

joanne

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gadija on Apr 14, 2024
Dear Joanne, Greetings from Cape Town. You awesome with your wonderful rating received We appreciate it, Thank you! Kind Regards Gadija

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gadija on Apr 14, 2024
Dear Grace, You awesome with your wonderful rating received We appreciate it, Thank you! Kind Regards Gadija

10/10 Excellent

LeeAnn

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
You’re greeted with a warm smile. Very clean property and close to everything. All the staff are super nice, helpful, and willing to help with you anything. Especially at the front desk Andile, he helped my family with any questions, upgrading or any accommodations I needed. This location is perfect to the shops, harbor and have taxis readily available at the front door. Property was super clean and breakfast in the morning was scrumptious. My kids played in the pool, it was clean. I’d definitely recommend this hotel to anyone.
Stayed 7 nights in Mar 2024
Response from Legacy Management on Apr 7, 2024
Good Day Lee Ann I trust that you are well and had a wounder full trip. We thank you for your feedback and would definitely show our recognition to all staff that made your stay phenomenal as our motto we inspire to leave a legacy. We hope to see you in the future. Regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for the Waterfront, consistently good service
Stayed 4 nights in Mar 2024
Response from Gadija on Mar 29, 2024
Dear Stephen, Thank you very much for staying with us at The Commodore Hotel. We trust you enjoyed your stay with us and had a safe journey home. Kind regards Gadija

10/10 Excellent

John, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone so friendly
Stayed 3 nights in Mar 2024
Response from Gadija on Apr 14, 2024
Dear John, Greetings from the Mother City :) Thank you for the awesome rating received Love It Kind Regards gadija

10/10 Excellent

Peter

Stayed 3 nights in Mar 2024
Response from Gadija on Apr 14, 2024
Hey Peter, You awesome with your wonderful rating received We appreciate it, Thank you! Kind Regards Gadija

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Most of the staff was excellent in being helpful with information. My bathroom looked clean except for one area behind the toliet. Room nice comfortable.bell men were very helpful in all aspects including storing luggage while going to the water port. Breakfast was excellent, bagels and cream cheese woukd be a nice addition to go with the other foods. Excellent variety of fresh fruits of many kinds. I was told all hotels turn off air for about 2 hours, the room got warm and I woke up early due to no air, from 4:00A.M. Till shortly after 6:00 if all hotels have this rule to follow it is what it is. I would strongly recommend this hotel and would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic so close to V & A Waterfront, yet on a quiet street. Room was very clean and comfortable. Staff were always friendly and helpful. The breakfast was the highlight of the day with so much variety of fresh and tasty offerings.
Stayed 3 nights in Jan 2024

8/10 Good

David, Chichester

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a few nights
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel to be comfortable and very well located with excellent staff and service.
Stayed 1 night in Jan 2024

2/10 Terrible

Maddison

Disliked: Staff & service, room comfort
Would give this a miss
Unfortunately the only positive thing about The Commodore is the location. If you like rock hard beds (literally sleeping on the floor would be better) and bad pillows then this is the place for you. The service just wasn’t there for us. Of the 4 nights we were there on three of the days the valet brought out the wrong car for us so we had to wait long periods for our car. It was a plus this was included in our stay but it was never efficient. We had an awful experience at 1.30am with room service knocking on our door to deliver us food. We didn’t order the food and were fast asleep to be woken but them and tell them we didn’t order. After we had finally fallen asleep our phone rang at 2am and it was the room service lady accusing us of lying and saying that we did order room service and why did I send it away. She couldn’t accept that she had made a mistake and recorded the wrong room and ending up hanging up on me. 15 minutes later she called and hung up again. Complaining to the manager the next day, all we received was an apology and that they had a lot of new staff on, it’s not acceptable to be woken at that time and then accused of lying. Do not stay at this hotel, it was an awful experience for us in Cape Town, the only good thing was the location but there are others around.
Stayed 4 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value property and just a short walk from the waterfront
Stayed 6 nights in Nov 2023

2/10 Terrible

Nicola, Tonbridge

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Lena

Stayed 2 nights in Jan 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy air conditioning
The air conditioning was extremely noisy with no remote definitely needs an up grade asap
Stayed 3 nights in Jan 2024

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, great location.
Hotel is a little dated but the location on Portswood Ridge cannot be beaten,
Stayed 3 nights in Dec 2023

8/10 Good

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff
Stayed 8 nights in Dec 2023

8/10 Good

Lorna

Liked: Staff & service
Good option, great location.
When we arrived on Christmas morning, there was no record of our reservation. Once this was sorted, everything was fine.
Stayed 4 nights in Dec 2023

10/10 Excellent

M. Issa

Stayed 7 nights in Dec 2023
Response from Gadija on Feb 7, 2024
Dear Issa, Greetings :) Thank you for your WONDERFUL rating We look forward to welcoming you back. Best Regards Gadija

10/10 Excellent

Ahmet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Gadija on Feb 7, 2024
Dear Ahmet, Greetings from Cape Town :) Thank you for your WONDERFUL rating We look forward to welcoming you back. Best Regards Gadija

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,food excellent and excellent and friendly staff.location couldn’t be better
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Sandiswa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holiday.
My stay was excellent,the staff were friendly and they were assisting a lot. The food was nice.The hotel was close to all of our activities and it was easily accessible.
Stayed 4 nights in Dec 2023
Response from Gadija on Feb 7, 2024
Dear Issa, Greetings :) Thank you for your WONDERFUL rating & Awesome commentsWe look forward to welcoming you back soon again.Best Regards Gadija

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small hotel with friendly staff. Good price for location.
Stayed 3 nights in Dec 2023
Response from Gadija on Dec 20, 2023
Dear Mr. Russell, Greetings from Cape Town We are delighted with your awesome rating received during your stay with us. Hope you had a wonderful trip filled with memories to last a lifetime! I look forward to welcoming you back :) Kind Regards Gadija

6/10 Okay

Panayiotis

Stayed 1 night in Dec 2023
Response from Gadija on Dec 17, 2023
Dear Panayiotis, Greetings from The Commodore Hotel We are delighted with your awesome rating received during your stay with us. Hope you had a wonderful trip filled with memories to last a lifetime! I look forward to welcoming you back :) Kind Regards, Gadija

2/10 Terrible

Panayiotis

Stayed 1 night in Dec 2023

10/10 Excellent

Mridu

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located conveniently close to the harbor front. It’s quiet and the restaurant has a good selection on menu. The staff is very nice and friendly. The room was clean and spacious
Stayed 5 nights in Nov 2023
Response from Gadija on Dec 6, 2023
Dear Mridu, Greetings from Cape Town :) Thank you for the wonderful comments we delighted you enjoyed your stay. Best RegardsGadija

10/10 Excellent

kamaljit

Stayed 3 nights in Nov 2023
Response from Gadija on Dec 5, 2023
Dear Kamaljit, Greetings from Cape Town :) Thank you for your AWESOME rating Kind Regards Gadija

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff. Clean. Nice restaurant.
Stayed 2 nights in Oct 2023
Response from Munty on Nov 6, 2023
Dear Sandra,Thank you for taking the time to post a review.We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great hotel in a good location with a safe walking distance to the waterfront. Lots of shopping and restaurant choices in that area. Delicious breakfast buffet, with made to order items. Nice laundry service. Enjoyable stay!
Lobby and bar area
Laundry delivered in boxes!
Stayed 4 nights in Oct 2023
Response from Legacy Team on Oct 29, 2023
Good Day Yvonne Greetings from the Commodore Hotel. We are delighted that you have enjoyed your stay , wishing you safe travels and hope you see you in the future. Regards

8/10 Good

Lionel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room not cleaned
Stayed 2 nights in Oct 2023
Response from Gadija on Oct 30, 2023
Dear Lionel, Greetings from The Commodore Hotel We are delighted with your awesome rating received during your stay with us.Appreciate it. Hope you had a wonderful trip filled with memories to last a lifetime! I look forward to welcoming you back :) Kind Regards Gadija

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and welcoming, all our excursions collect and return to this hotel. It was clean and very comfortable. 2 min walk to the waterfront. Would love to stay here again when i return
Stayed 6 nights in Oct 2023
Response from Our legacy family on Oct 29, 2023
Good Day Ms Angela Greetings from the Commodore Hotel. We are delighted that you have enjoyed your stay!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gadija on Oct 21, 2023
Dear Alice, Greetings from Cape Town :) We are delighted with your wonderful rating received. We look forward to welcoming you backBest Regards gadija

10/10 Excellent

Alice

Stayed 1 night in Oct 2023
Response from Munty on Nov 8, 2023
Dear Alice,Thank you for the excellent review.We are thrilled that you enjoyed your stay.Hoping to welcome you back, sooner than later.Best regards,

6/10 Okay

Aisha

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Munty on Oct 7, 2023
Dear Aisha,We appreciate that you have taken the time to leave a rating.

6/10 Okay

Malgorzata

Stayed 2 nights in Sep 2023
Response from Munty on Oct 7, 2023
Dear Malgorzata,We appreciate that you have taken the time to leave a rating.

10/10 Excellent

Alanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Commodore Hotel is the perfect place to stay while in Cape Town. It is very close to the V & A waterfront and is easily walkable. The breakfast was delicious! Our room had it's own balcony and a view of Table Mountain and Signal Hill. All the staff were professional and helpful. Highly recommend this Hotel!
Stayed 7 nights in Sep 2023
Response from Gadija on Oct 9, 2023
Dear Alanna, Greetings from the Commodore Hotel. Thank you for the awesome review We delighted with your wonderful commentsI look forward to welcoming you back in the near future. Kind Regards Gadija

4/10 Poor

MARTHA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Munty on Oct 7, 2023
Dear MarthaWe appreciate that you have taken the time to leave a rating.

10/10 Excellent

michael anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small but comfortable, breakfast buffet was very good everyday of our stay. Staff, especially the tour desk Ms Gadija was extremely helpful. Would definitely recommend staying here.
Stayed 5 nights in Sep 2023
Response from Munty on Sep 18, 2023
Dear Michael,Thank you for taking the time to post a review.We are thrilled to hear that you enjoyed your stay. Gadija is really one of our SUPERSTARS and I will relay the positive feedback to her as well.Hoping to welcome you back in the near future.Best regards,Muntasar Jassiem.

10/10 Excellent

Jose

Stayed 1 night in Sep 2023
Response from Munty on Sep 9, 2023
Dear Jose,Thank you for the fantastic rating.We are thrilled you enjoyed your stay.Best regards,

10/10 Excellent

EM

Liked: Cleanliness, staff & service, property conditions & facilities
Not far from the main waterfront area, friendly, helpful staff, nice onsite restaurant.
Stayed 3 nights in Aug 2023
Response from Munty on Aug 20, 2023
Dear EM,Thank you for the wonderful review.We are thrilled that you enjoyed your stay and hope to welcome you back sooner rather than later.Best regards.

8/10 Good

Carole

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Munty on Aug 12, 2023
Dear Carole,Thank you for taking the time to leave a review.We hope to welcome you back to The Commodore Hotel in the near future.Best regards,Muntasar Jassiem.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time staying at The Commodore. The staff was so friendly and helpful. The room was clean and spacious. The location was perfect!
Stayed 6 nights in Jul 2023
Response from Gadija on Jul 28, 2023
Dear Mr. Sean, Greetings from your home in Cape Town What a way to start my morning, thank you for the awesome review.We are ecstatic that you had a wonderful stay. Hope to welcome you back sooner rather than later. Best regards,Gadija