Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Devon, UK

Close to the waterfront

Posted Jun 3, 2016
Pros: Clean and very comfortable beds.
Cons: Nothing
Location: Near the Waterfront.
This hotel is situated in the perfect spot. Able to walk safely to the eateries and shops as well as being close to the waterfront for ferries and the tour bus. The staff couldn't be more attentive and so helpful in planning our trips. There was a great choice for breakfast and dinner was delicious.
5 out of 5
by A verified traveler

Exceptional Value Close to the Waterfront

Posted May 28, 2016
This was a hotel that had been recommended to me by a colleague. I was able to book an airfare + hotel package through Expedia. The hotel did not disappoint--in fact it was even better than I imagined. Had a lovely view of Table Mountain and could see the Marina. Service was exceptional. Highly recommend.
1 out of 5
by A verified traveler from Middle East

Won't go back - don't recommend.

Posted May 22, 2016
Cons: Customer service, room cleanliness, etc.
Location: Near the VA Waterfront
The hotel relies on its convenient location to the waterfront. I arrived to discover the hotel under renovation. There was jack hammering in the room above me and when I complained I was informed they would tell the manager but that the noise would stop by 4pm. Never heard from the manager - bursts of jack hammering started again at 7am and 8am. Parking is underground but there is no clear direction where to park and how to get up to the lobby to check-in. Breakfast was included but it was bland fare. Bath/Shower was had extensive mold/mildew over and under the caulk - hair from previous residents was present stuck on the upper parts of the shower/tub wall.
5 out of 5
by A verified traveler from New York

It is a great hotel

Posted May 2, 2016
Pros: Location
Cons: Not I can think about it.
Location: The location is great.
Everything is great! The room is clean. The area is safe.
Comment from Hotel Management
May 16, 2016 by Japie van der Merwe, Hotel Management
Dear Guest, Thank you for your very positive comments. We are delighted you enjoyed our Hotel and look forward to welcoming you back very soon.
4 out of 5
by Lars from Valby

Velbeliggende hotel og god seng.

Posted Apr 24, 2016 on Hotels
Velbeliggende hotel nær butikker og gode restauranter. Pænt og stort værelse med god seng og rigtig dyne. Badeværelset fungerede godt nok, men bruseren trængte til reparation og vandet løb fra brusenichen ud på gulvet, hvor der ikke var afløb. Den ene elevator stoppede ikke min min etage, så det førte lidt besvær med sig.
Comment from Hotel Management
Jul 16, 2016 by Japie van der Merwe, Hotel Management
Dear Guest, Thank you for taking the time to comment on the positive and negative aspects of your most recent stay with us. These go along way in assisting us with our ongoing training programs and also our preventative maintenance systems. We assure you of our best intentions and commitment to having these issues resolved at all times and hope to welcome you back again soon. Sincerely,
5 out of 5
by A verified traveler from England

Excellent hotel

Posted Apr 20, 2016
Pros: Breakfast
Cons: Not a lot
Location: Within walking distance of Waterfront so tons to do
Excellent hotel and best in our stay on the Garden Route. Have stayed in next door sister hotel Portswood on a previous trip and this is the same great standard. Excellent breakfast and very comfortable room. Best shower ever and lovely big fluffy towels.
Comment from Hotel Management
May 16, 2016 by Japie van der Merwe, Hotel Management
Dear Guest, Thank you for taking the time to compliment us on the aspects you enjoyed most. We are very proud of our over-sized and top quality, fluffy, bath sheets and our water saving shower heads that still offer a beautiful shower experience. We hope to welcome you back again very soon.
5 out of 5
by A verified traveler from Aberdeen and London

Perfect hotel on the edge of the waterfront

Posted Apr 20, 2016
Well placed for Waterfront. Valet parking. Breakfast very good. Staff very helpful apart from one guest relations who did not seem to know restaurants and price of going up Table Mountain. Down side my daughter left her make up bag which you kindly forwarded for R300 but half the contents were missing leaving a very bad feeling of staff honesty.
5 out of 5
by A verified traveler

Posted Apr 20, 2016 on Orbitz
We had a fabulous room. Service was excellent. Loved our stay!
2 out of 5
by A verified traveler

Waterfront 인근의 호텔

Posted Apr 18, 2016
Pros: 위치가 좋음.
대체적으로 무난한 서비스이었으나, 객실내 보관금고에 넣어둔 물건이 분실되는 사건이 있어 실망함.
4 out of 5
by Holger from Deutschland

Zimmer vorher anschauen. U.U.verhandeln.

Posted Apr 17, 2016 on Hotels
Wir bekamen ein Zimmer über dem Eingang zur Straßenseite. Gegen kleinen Aufpreis hatten wir dann ein ruhiges Zimmer mit Hafenblick.