Nice place, bad service
Posted Feb 13, 2012 on Hotels
Second time in Franschhoek, this time for one night only. The house is very nice, and our room was ok.
Unfortunately, the service was disappointing. On arrival, there was nobody to open us the door (we arrived 330pm, and they only require notification for arrivals after 5pm). Only explanation given when the owner arrived was that he needed to go out to buy things - I had to go for a long walk to avoid waiting pointlessly in the garden. I wouldn't describe him as friendly, or used to handle people. Next morning, we had to wait for some 20 minutes after ordering our breakfast, only to discover the landlady had to go out to buy eggs while we were waiting.
It is a nice property, and location is ok - Franschhoek is very small. More skill on the service front would have made me recommend it more strongly.