Ratings based on 117 Verified Reviews

3.4 out of 5
64% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Noisy, bad food, and rude staff

Posted Apr 28, 2017
The hotel is extremely noisy, the blonde lady at the front desk was not only unhelpful but plain rude, the food at the buffet is not only bad but the same menu every day ( at least they are consistent in something) and the area although walkable if full of beggers and drunk people, on the flip side is very clean and has cable tv and free Internet.
1 out of 5
by danie

Posted Jan 26, 2017 on Hotels
worst service and the rooms were old, load and uncomfortable. Not worth the price. they should loose the word New in their name
2 out of 5
by Sally

Do not recommend.

Posted Jan 24, 2017 on Hotels
Disaster from start to finish. Started with booking apparently not being available due to invoice having been sent to incorrect email address. Room musty smelling. Turned out carpet was wet. Shower tap leaking badly. Moved to new room. No hot water. Dinner meals very poor. Bar service very slow. Tackled in unprofessional manner (again) about booking not being paid for - again their mistake. Requested porter, but no-one helped.
2 out of 5
by A verified traveler from Maputo

It was an experince worth forgetting. The man

Posted Jan 20, 2017
Cons: The focus should be reassessd all together
It was an experience worth forgetting. The managers who coincidently are from indian origin, are predominantly interested on digging the last penny out of customers rather than providing decent customer services. Payable rates change change at convenience and one never knows exactly what bill is due to be paying, I have been accommodated on a number of hotels in my life, from genuine 5 star facilties to crap hotels,and the new tulbagh ranks close to the bottom.
4 out of 5
by Lydia M

Posted Jan 16, 2017 on Hotels
Great location and breakfast out of this world...,
4 out of 5
by A verified traveler

Close to CTICC

Posted Dec 6, 2016 on Hotels
Quite spacious room with bath and shower for two. Clean but not so modern anymore
2 out of 5
by A verified traveler

Poorly maintained hotel

Posted Nov 19, 2016 on Orbitz
The room and carpet smelt. The elevator was tricky. Bathroom is poorly cleaned.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Clean and Quiet Hotel

Posted Sep 1, 2016
Pros: Its clean, modern and quiet area.The options for breakfast are big!
Location: Location is a short walk (2 mins) from the end of Long Street. Unfortunately entrance is on a public square where homeless people tend to hang out.
Located a short walk from Long Street, its good enough. Its not in the most "safest" of areas and there isn't a lot of restaurants close by except for the hotel's own restaurant. A shore walk to V & A only about 15 minutes. Rooms are modern, spacious and clean. WIFI was strong. Beds were comfortable. Breakfast was amazing!
3 out of 5
by A verified traveler

Reasonable hotel with good service

Posted Jul 19, 2016 on Hotels
The standard of the room was acceptable. The room and the bathroom were spacious. There was no dustbin in the room. The hotel didn't have irons and iron boards for the rooms. The car parked outside but I had to pay R 70. The lift was frightening when it stopped. The price was reasonable. The staff was friendly and helpful.
5 out of 5
by shanthi

Posted Jul 18, 2016 on Hotels
perfect nights day