Tons of Kids. Not so much staff. Overpriced.
Posted Jan 7, 2016 on Orbitz
This isn't my thing, and anyone wanting a quiet, relaxing time with great service and great amenities should guess again.
Or go elsewhere.
Then again, if you have noisy kids and want to head to a boutique hotel, make a booking here. You will love it and they seem to cater to the family market.
Kids everywhere. No adults only section, in the pool or anywhere else - and just try to find a waiter. The Four Seasons Westcliff had a button you press on your table next to your lounger, and within seconds, service or the promise of it. Here, you wait forever before you will see staff, let alone get one with the desire to come over and see if you want a drink. So you spend the afternoon waving your arms for service to merely get a drink. Speaking of which, here you drink from plastic glasses. Why? Who knows.
Transport? The house car at the Four Seasons is a Benz. C, E or S class. Same at the Westin Cape Town. The 12 Apostles house car is a combi van you share with 8 other people if you dont arrange your own private car or rental.
At a starting room rate north of US$550+ per night for a room that is facing a wall, I honestly expected more but it is quickly obvious that they are successful and fully booked. Not a problem for them.
Big mistake. Never again.