Ratings based on 5 Verified Reviews

4.8 out of 5
100% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, New Zealand

Beautifully presented, comfortable, great service!

Posted Sep 11, 2016
Pros: Beautiful, comfortable rooms, great location, and great service.
I had a week long stay in a garden room - it was comfortable, beautifully decorated and presented and most importantly clean. The Walden House is in a very inviting setting with beautiful gardens and all of the home comforts you could want. The staff are very friendly and helpful, arranging transport and tours with no problem. The airport transfer was great with a very helpful friendly driver. The Walden house really is in a great location, just out of the CBD it is still central Cape Town, close to table mountain with lots of lovely cafes 2 minutes walk away, and a short taxi ride to the V & A Waterfront (50-60ZAR). I had arrived early/mid morning so had arranged to drop my bags off - when I arrived my room was ready which after 30 hours of flying I was so incredibly appreciative of. The breakfasts are lovely with plenty of options. I used the laundry service which was well priced and great. Thanks for making me feel so welcome - If I am back in Cape Town I will definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wolverley

Superb hotel

Posted Mar 4, 2015
Pros: Great location (Kloof), near to plenty of good restaurants. Pleasant garden, and balcony. Good pool. Secure parking
Cons: Very little
Location: See other comments
Staff friendly and efficient Breakfast excellent, though service could sometimes be slow
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Disappointing experience

Posted Mar 3, 2015
Pros: The hotel is a beautiful, old colonial style house which is attractively furnished and well-located for exploring Capetown.
Cons: Presumably, the coordination between management and booking staff!
Location: Walden House is ideally located to explore Capetown. It is quiet despite its position just off a relatively major road and with great views.
My wife and I had stayed in the Honeymoon suite at Walden House a few years ago and were really looking forward to doing so again during an extended stay in Capetown this February. We specifically booked the Honeymoon suite at the beginning of June last year and had received confirmation that our booking was accepted. We were therefore very disappointed and angry to learn on arrival at the hotel that our room had been given to guests who had arrived the previous day. They were staying for a similar period to us so there was no prospect of moving to the room we had wanted. Worse, the Garden suite, which might have been a suitable alternative to the admittedly very pleasant room we were given, was also already occupied. We were told that the hotel could not have contacted us to explain and given us a chance to find other accommodation as they only discovered the problem the day before we had arrived! We found this very hard to believe. We received a discounted rate on the room we were given and one free night (although I think thre latter benefit is offered to all guests staying fo more than three nights - we had booked for eight). We also were given a bottle of sparkling wine and some confectionery, all of which was very pleasant but did not make up for our disappointment. We were naturally also rather irritated when subsequently in the middle of breakfast we were asked if we would move to another table so other guests who were only overnighting could sit where we were seated.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful experience!

Posted Dec 29, 2014
Lovely house, convenient location, friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2014
This was a great hotel in an easy location with wonderful staff-will not look anywhere else next time.