Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Calgary

Nice modern hotel

Posted Sep 18, 2016
Cape Town, lots to do, from wine tasting to Table Mountain and the Cape of Good Hope; all excellent experiences.
Comment from Hotel Management
Sep 19, 2016 by Florencia, Hotel Management
Dear Mr. Hans Thank you for taking the time to give us feedback regarding your recent stay with us, we are delighted that you had a good time in Cape Town. We look forward to welcoming you back to The Westin Cape Town in the near future. Kind regards, Florencia
5 out of 5
by A verified traveler from Edinburgh

Wonderful hotel, excellent location for Conference

Posted Sep 5, 2016
Pros: Its position, regular free shuttle bus to Waterfront, spacious lounge and bar, convenient restaurants
Cons: Nothing
Location: Waterfront has excellent shops, port cruises, and museums
All facilities that one could want, superb staff, terrific catering.
Comment from Hotel Management
Sep 6, 2016 by Florencia, Hotel Management
Dear Margaret, Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us again. Thank you for making time to convey your feedback and we are very happy that you have enjoyed both your stays with us. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
5 out of 5
by A verified traveler

Exudes exquisite style

Posted Aug 22, 2016
This is a exceptional hotel that services mainly the CTICC. Not necessarily the main tourist hotel of Cape Town, but that I think adds to its exclusivity and overall style and comfort.
Comment from Hotel Management
Aug 24, 2016 by Florencia, Hotel Management
Dear guest Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy to have created a delightful experience. Thank you very much for your feedback we look forward to welcoming you back in the near future Be well, Florencia
5 out of 5
by A verified traveler from California

Capetown

Posted Jul 27, 2016
Hotel located across the street from the convention center where I attended a professional conference, bed was comfortable, clean bathroom, room was quiet except for some audible sounds & conversation from adjacent rooms. Hotel near the waterfront; enjoyed the free shuttle to Waterfront; Table Mountain & Robben Island day trips are easily arranged. The staff are most hospitable, helpful. Although it is a long trip from the West coast, the brief opportununity I had to experience Capetown was well worth the long flight. I plan to visit again for a much longer stay.
Comment from Hotel Management
Jul 30, 2016 by Florencia, Hotel Management
Dear Anonymous, Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy that you've had a memorable stay with us. Thank you for making the long journey to come and explore our beautiful city. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
5 out of 5
by A verified traveler from JAPAN

アクシデントの際の対応が素晴らしい

Posted Jul 27, 2016
Pros: ロケーション、スタッフの対応
Cons: 特になし
Location: コンベンション目的でしたので、大変に便利で大いに助かりました。
ベッド2台のリクエストを入れていたもののルームアサイン時にダブルベッドになっていたことがチェックイン後に発覚したのですが、その晩はすぐにエキストラベッドを持ってきてくれて、翌日からはツインルームを用意してもらえました。顛末だけなら結局どこのホテルでも同じ結果にはなりますが、対応の速さ、受けの気持ちよさが大事であり、その点で他のホテルより群を抜いて素晴らしく、とても良い評価になりました。
Comment from Hotel Management
Jul 30, 2016 by Florencia, Hotel Management
Dear HADA, Thank you for taking the time to provide us with feedback with regards to your recent stay. We are happy that you have enjoyed your stay with us. Thank you for the positive feedback, I will ensure this reaches the entire team. We look forward to welcoming you back in the near future. Be Well, Florencia
5 out of 5
by tiago from Brasilia

Maravilhoso!!!

Posted Jun 27, 2016 on Hotels
Foi tudo maravilhoso!vou voltar com certeza!!!
Comment from Hotel Management
Jul 1, 2016 by Anthea, Hotel Management
Dear Maravilhoso Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy to have created a delightful experience. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
5 out of 5
by A verified traveler from JPN

ケープタウン国際会議場直結、オーシャンフロントにもシャトル

Posted Jun 14, 2016
Pros: お風呂とベット
Location: シャトルバスでオーシャンフロントに出向いての観光がベスト。ダウンタウンは物騒。
ケープタウン国際会議場に直結しており安全便利。オーシャンフロントにもシャトルバスが30分間隔で出ており便利安全。客室、ベット、風呂も快適。窓からの景色も最高。
Comment from Hotel Management
Jun 22, 2016 by Florencia, Hotel Management
Dear Guest Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy to have created a good experience for you with regards to our shuttle bus and our access to the CTICC. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
4 out of 5
by Cheuk Ming from Hong Kong

Why we love it

Posted May 8, 2016 on Hotels
Good location good service modern decoration and reasonable price we love this hotel
Comment from Hotel Management
Jul 16, 2016 by Anthea, Hotel Management
Dear Cheuk Ming Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making the time to provide us with feedback regarding your recent stay. We are delighted to hear that you had a good stay! We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
5 out of 5
by Siamand

Lyxigt

Posted May 5, 2016 on Hotels
Fina lyxiga rum och bra gym!
Comment from Hotel Management
Jul 9, 2016 by Anthea, Hotel Management
Dear Lyxigt Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for taking the time to provide us with feedback regarding your recent stay. I was delighted to hear that you enjoyed our rooms and Westin Workout room! We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia
3 out of 5
by GUAN

Posted May 3, 2016 on Hotels
酒店实在太脏了,让人失望。椅子上面都是污垢的痕迹。床过于软,一点都不舒服。 卫生间总体还是挺干净。窗外景观很好。19楼的自助早餐景色很好,吃的一般;B2的自助早餐要好很多。
Comment from Hotel Management
Jul 9, 2016 by Anthea, Hotel Management
Dear Guan Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback with regards to your recent stay with us. I was sorry to learn of the disappointment you've expressed with regards to the bed and cleanliness. Thank you for providing us with feedback so we can have the chance to rectify this. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, Florencia