Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 10, 2015
Pros: Room size
Location: Right on the waterfront
Great location. Near to everything on the waterfront. Rooms are a good size, modern bathroom fittings and tastefully furnished. Tip: get a room higher up than the 1st floor rooms as these are a little noisy from the bar area below, and smells from the kitchen and restaurant also waft up.
2 out of 5
by A verified traveler

Nice location otherwise a hassle

Posted Aug 7, 2015
Would not recommend this hotel for overall poor service even though we had confirmed reservation of warf/ table mountain view, 2 rooms,and called to confirm ,when we arrived we were told our rooms were off site in another property! Eventually only got one of the rooms reserved , had to wait 2 hours to get a king bed done in 2 singles , it never did get done .and eventually had 2 adult sons sleeping in same bed. Very poor customer handling and sending people away to their other hotel is apparently standard practice,despite reservation at the V and A printed confirmation! it is one of those places that has a great location and thus feels they can get away treating their guests poorly. A hassle, unpleasant experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cowbridge, UK

PERFECT HOTEL IN PERFECT LOCATION

Posted Aug 4, 2015
Pros: location, staff, food, super comfortable beds - a must visit hotel
Cons: perhaps mores TV channels
Location: location is the number 1 tourist attraction in South Africa - shops, restaurants, tourist attractions - you can tour all over the Cape Town area
Super hotel, ever cheery and helpful staff, in the most perfect of locations - surrounded by restaurants, shops and tourist attractions - super safe and great fun
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Pros: Location is great.
Location: Great location if you are wanting to do things at the waterfront.
Spent one night, clean, quiet and comfortable. Great Buffett breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Greta hotel and location

Posted Jul 21, 2015
Pros: Great location
Cons: See above under experience
Location: Rugby museum, aquarium, Robben Island, Table Mountain etc
Given wrong room at check in, which took time to resolve by duty manager. Air con in second room didn't work initially. We were told it would be fixed immediately but it took a second call some considerable time later to get it fixed. Asked to see the GM the next morning. He didn't show, nor did we receive any apology or explanation why. Communication between staff, particularly management could do with improving. It was the only thing that let the hotel down. Otherwise the location is great and the service of frontline staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, nice view, very safe and comfort.

Posted Jul 15, 2015
Good location, nice view, very safe and comfort. Such nice staffs. We'll go there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodburn, Oregon

Excellent location

Posted Jul 14, 2015
Perfect location right on the waterfront. Staff was very friendly and accommodating. Outstanding breakfast included!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Pros: Staff were welcoming and rooms were beautiful. Location was excellent.
Cons: No
Location: The waterfront has everything.
Great location and wonderful staff. We had an issue with a noisy air vent the first night and they were very quick to fix it. The rooms were lovely, clean and luxurious. We would not hesitate to recommend it to others and would stay there again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location

Posted Jul 13, 2015
Amazing and had a nice stay. Has an amazing view and most convenient location
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Jul 7, 2015
Right in the center of the Cape Town waterfront. Staff attentive, service great.