HORRIBLE hospitality!! We arrive to our room spent from traveling early afternoon, and tuck ourselves into bed for a nap. THREE HOURS LATER we get a knock on the door with the owner (and two guests behind him, suitcase in hand) staring at me half naked..."SORRY WE GAVE YOU THE WRONG ROOM" he says. I have already unpacked and my partner and I have already showered and slept in the bed and he kicked us out to this horribly dingy, loud room with the most uncomfortable bed I have ever slept on! He made VERY RUDE remarks when I was explaining how wrong it was to rip a sleeping guest out of bed because YOU made a mistake?! Total A-HOLE.
ALSO..this is not a hotel!!! It is a house that they live in. They rent out two of the rooms. Totally misleading!
Comment from Hotel Management
Feb 20, 2016 by Tali, Hotel Management
i am sorry that you are so upset, firstly may i tell you that i was not available to meet you personally as i was away on an emergency, my wife stepped in to assist me and unfortunately took you to the wrong room, my wife does not work in the guest house. and it was a genuine error
Our rooms are priced differently and the room that you were taken to was already booked with the guests due for arrival the same day.
I came to your room i apologize that you were sleeping but must state that when you answered the door you were fully dressed not half nude.
I explained the mistake and offered to have our staff pack for you and move you to the correct room the one that you had booked, i understand that you were upset but we have six rooms in our guest House and all were fully booked so i had no alternative but to move you.
As for your claim that the mattress was uncomfortable we only use high quality beds and mattresses and this is the first complaint that we have ever received in 10 years of operating, obviously we cannot satisfy every taste in mattresses
You are correct in stating that we live on the premises as do most guest house owners, its a hands on business and we like to meet and greet our guests, we are not a hotel we are a Guest House totally different .