The worst ever experience
Posted Aug 20, 2016 on Hotels
waterfront village is not a bad idea, but when a third party management company is involved, it just gone way too bad. First we booked under one reservation 2 units and they gave us the Units in two separate buildings and we have advised them we are traveling as a family but no one bothered to do anything. Second & one first day and in one of the units wifi was not working and by calling the office the in charge was us playing with us and was just arrogant & refused to give us time to visit the unit and solve the issue and hang over the call ?! however when I reached to water front security office to reach to his boss in two minutes he was there and just 5 minutes before that he was refusing to give us time frame to fix the issue. Third, and in two days in a row the cleaning staff was opening our bags and since they force the opening two bags has been damaged and police was involved. Fourth, and in our last two days no wifi was available at all so we can't manage our reservations and get connected to the world and as usual from the management company no support or alternatives been provided. Fifths, one of the units was not having electricity from midnight to the following next day afternoon till it came back. And at last and at one of the units there are workers working from 8 am and drilling start at 9 am so as a person on holiday he must leave the room at or before 9 as the sound of hammering and drilling won't even makes you stay at the unit and forget the comfort at all
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Valued Guest
Thank you for staying with us. My apologies for the issues you have mentioned. I would like to make you aware that we operate apartments and we do not advertise ourselves as a hotel which has all apartments in one block. It is therefore not possible to assure you that both apartments can be on one building. The Marina is a residential set up similar to estates where different owners own apartments and we also happen to own apartments within that set up. It is not a hotel.
Every operator has their own share of apartments and don't own the whole block individually.
On the matter of the bags zips. There was no evidence that this was done by our staff as your bags could have been damaged in transit from different airports you crossed. It is not a secret that bags get tampered with at airports worldwide.
Our complimentary Wi-Fi was available with clear instructions in the apartments. I understand were your frustrations are emanating from as you indicated your displeasure the moment you arrived and realized that the 2 apartments booked were in different blocks, thereafter everything we tried was not good enough.