Posted Jun 21, 2016 on Hotels
Clearly these apartments are not used to people staying more than a few days. We stayed for 3 weeks, which meant we paid a substantial amount for our accommodation but just had continual problems. I have never been so glad to leave somewhere. On checking in, the heating pad and TV in main room were not working. On 3rd day fridge door fell off. Every night for 3 weeks, our DSTV signal was lost so we could not watch TV in the evening. We had to purchase internet, but we were clearly not getting what we bought, with them claiming we used 1GB in 3 hours. Basically, we lost both TV and Internet connection during peak times so the apartments clearly do not have adequate provision of these for peak periods, which for what we paid is unsatisfactory. But the most frustrating part was how the apartment staff and management reacted to our complaints. They basically had stock standard answers, learnt by rote, which were just excuses. No one took ownership of the problems and responsibility to get the problems fixed. There was never a manager available after hours and no one ever responded to our requests to see them. We were basically dismissed as being unreasonable for expecting, after paying the equivalent of what a new car would have cost us, to fly to South Africa and stay here for 3 weeks, that we might expect to actually sit down in the evening and watch an entire TV show.