Property grounds

Reviews of The Winchester Hotel by NEWMARK

4 out of 5
The Winchester Hotel by NEWMARK
221 Beach Road, Sea Point, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 244 reviews" "
Rating 8 - Good. 67 out of 244 reviews" "
Rating 6 - Okay. 13 out of 244 reviews" "
Rating 4 - Poor. 7 out of 244 reviews" "
Rating 2 - Terrible. 2 out of 244 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

thomas, kohler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Walda on Mar 20, 2024
Thank you for your feedback, we apologize that you did not enjoy your stay with us. I have also sent you a message to your inbox. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Great staff!!
Stayed 2 nights in Mar 2024

8/10 Good

stanley

Stayed 5 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winchester delivers good quality across the board. Good location, nice rooms and helpful staff
Stayed 3 nights in Mar 2024
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Good

Hillel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice boutique hotel. I’m a light sleeper and unfortunately, my room (loft) was on the third floor and directly under a corrugated metal roof. At daylight, seagulls started walking on the roof and woke me. Then the birds (more like angry birds) started to squawk very loudly and did not stop. When out of my room and looked at the roof, I noticed the hotel used a series of wires to prevent the seagulls from landing on the roof. I complained to desk clerk who told me he would tell management, as if it was a new problem. My mistake was not telling the hotel in advance that I needed a quiet room. I usually do, but thought because of thei
Stayed 1 night in Feb 2024
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok 👌
Stayed 2 nights in Jan 2024
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Rooms and very comfortable stay
A beautiful hotel with great parking facility. Located along the coast line and easy walk of 20 mins up to the main bars and restaurants area or the stadium. Breakfast and all food we ate here along with the service is excellent. All the staff throughout the hotel are very attentive and happy
Stayed 4 nights in Dec 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Good

ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with commitment of staff
Stayed 4 nights in Oct 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Delna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Carole, Blue Bell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The BEST place to stay in Cape Town
Stayed 5 nights in Sep 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Delna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

4/10 Poor

Thai Ping

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel needs more TLC
This is an old, charming hotel overlooking the ocean in Sea Point and the staff are lovely, especially Talia, the brilliant Duty Manager, who’s fabulous and helpful. Although the hotel was recently refurbished, it needs more work and attention to detail. The gym and spa are still not ready and the new restaurant just opened when we were staying. There’s still work going on and it can be heard at times. We had a suite, 201, facing the ocean, but there is a 4-lane busy, fast road in front of the hotel and traffic noise travels. The current, old double-glazed windows are not sufficient so we had to wear earplugs at night to avoid being woken up around 6am by the traffic. Our room’s AC/heating system wasn’t working either, so we had no heating for 6 days, even though it was cold outside being winter. We were given a small blow heater instead. Someone came twice to look at the heating, but couldn’t get it to work. They did however repair our bedside lamps, which had stopped working. The green promenade overlooking the ocean is nice, but there’s nothing much there, no bars or restaurants to go to: it is also quite dirty (dog poo and rubbish) and there are lots of homeless people everywhere, which makes it unsafe at night, as due to daily electricity outages, it’s very dark for a few hours. Overall an ok stay, but we wished we’d stayed in Green Point or elsewhere.
Stayed 6 nights in Sep 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback, our apologies that you did not enjoy your stay at our hotel. We appreciate the constructive feedback. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Staff were very helpful and courteous. A very good, safe location as well.
Stayed 4 nights in Jul 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Ann

Stayed 1 night in Jun 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Good

Rajendran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Good

olivier

Stayed 6 nights in Apr 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Good

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

4/10 Poor

Thomas

Stayed 1 night in Mar 2023
Response from Walda Lloyd - General Manager on Apr 3, 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Hotels.com, this is really appreciated.We are disheartened to see that you found our services below your expectation. This is not what we strive for, but for excellent guest service. Please feel free to give me a call should you want to discuss your review score for us to know where we can better our service.Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the overall aesthetics of this property and the family suite. It was perfect for what we needed. Wish I could have stayed longer to enjoy the courtyard1
Stayed 2 nights in Mar 2023
Response from Walda Lloyd - General Manager on Apr 3, 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Ricki

Stayed 1 night in Feb 2023

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish friendly helpful, great breakfasts
Stayed 4 nights in Feb 2023
Response from Walda Lloyd - General Manager on Apr 3, 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2023
Response from Walda on Mar 20, 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great area for exploring cape town! Loved the sea facing room and beds were very comfortable.
Stayed 3 nights in Aug 2022
Response from Michael Liffmann on Sep 4, 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the Best,Michael Liffmann

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 2 nights in Aug 2022
Response from Michael Liffmann on Sep 4, 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the BestMichael Liffmann

10/10 Excellent

Mary Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, great linens, very upscale bathroom. Food was very good, terrific breakfast buffet selection and the staff could not have been nicer.
Stayed 2 nights in Aug 2022
Response from Michael Liffmann on Aug 24, 2022
Greetings Mrs Ellen,Thank you for your most valued feedback, We appreciate the time it took for you to review our hotel.We are delighted to hear that you had a wonderful time with us.We are looking forward to welcoming you back to your home away from home.All the Best,Michael Liffmann

10/10 Excellent

Rajendran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved staying at the Winchester. Unfortunately they do not maintain their pool. While by pool, no one came out to clean the dirty dishes, towels or to put the umbrella’s down. In a wind storm it was quite dangerous. 1 umbrella landed in the pool. We were able to close 2 of the umbrellas before they were blown over. 1 umbrella was destroyed by the wind. Toppled, dragged and was broken. Do unfortunate. Expensive umbrellas. We told the staff twice and asked for assistance. They didn’t really care until it was too late.
Stayed 1 night in Feb 2022
Response from Walda Lloyd - General Manager on Apr 3, 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciatedI would like to extend my apologies to the experience that you had at our pool.I have advised Top Management regarding your comments on the related issue, and you can rest assured that it will be addressed accordingly with the specific department. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to place to stay in Sea Point
Wonderful position; fab breakfast and lovely hotel courtyard. I really enjoyed it
Stayed 2 nights in Jan 2022
Response from Michael on Jan 24, 2022
Dear Michael Thank you for your very positive review of our beautiful hotel. I will be sure to pass on your comments to the team. Looking forward to welcoming you back to the hotel in the not so distant future. All the best Michael

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Michael on Jan 11, 2022
Hi Joanne Thank you for our perfect score! I am extremely proud of the team and that they gave you a seamless experience. Hope to have you back with us soon All the best Michael

10/10 Excellent

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Old hotel, recently renovated. Our room was a Loft room w/ a sea view. It was very spacious and comfortable. The breakfast was a great buffet and we were able to sit out on the front terrace overlooking the ocean to eat and watch the paragliders land every morning. The pool area was very nice, a little small but it was fine. There was a smell of jasmine everywhere. There is also a beautiful courtyard for dining outside. Overall we had a great stay at a beautiful hotel in a beautiful city!!
Stayed 3 nights in Dec 2021
Response from Michael on Jan 11, 2022
Dear Nancy, Thank you for your amazing review of our property. I will be sure to share this with the whole team. All the best for 2022 and we look forward to having you back with us in the not so distant future. Regards Michael

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Cape Town
Happy warm friendly staff. Beautiful hotel. Excellently located. Best bathroom and view. Gorgeous courtyard. Outstanding breakfast and Shoreline restaurant inspired. Will return again and again.
Stayed 3 nights in Nov 2021
Response from Michael on Nov 30, 2021
Good morning Andrea, Thank you so much for your positive feedback after your stay with us. Your comments will be celebrated with the team as we continue to take this amazing properties to new heights. We look forward to welcoming you back to the Winchester Hotel in the not so distant future. All the best Regards Michael

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Team Winchester on Apr 29, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Team Winchester on Apr 29, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020
Response from Team Winchester on Apr 29, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2020
Response from Team Winchester on Feb 25, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely by the sea
Beautiful location next to the sea front.comfortable room and generous breakfast
Stayed 4 nights in Dec 2019
Response from Carla October on Jan 8, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

yvonne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Nov 2019
Response from Team Winchester on Nov 26, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Team Winchester on Oct 29, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Team Winchester on Oct 22, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeannine, Nassau County, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and facility. The shuttle service for shopping and restaurants was extremely helpful. Every member of the staff was friendly.
Stayed 4 nights in Oct 2019
Response from Team Winchester on Oct 21, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 3 nights in Sep 2019
Response from Carla October on Oct 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, restaurant and bar. View of ocean across the street. Safe promenade for walking.
Stayed 3 nights in Sep 2019
Response from Carla October on Oct 3, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous time here
Stayed 2 nights in Aug 2019
Response from Team Winchester on Aug 27, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly staff. Always pleasant and made the stay much more agreeable
Stayed 3 nights in Aug 2019
Response from Team Winchester on Aug 20, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely hotel with fantastic, friendly staff.
Stayed 2 nights in Jul 2019
Response from Team Winchester on Aug 5, 2019
Thanks for staying with us. We appreciate your feedback!