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Reviews of Zorgvliet Country lodge

5 out of 5
Zorgvliet Country lodge
Banhoek Valley, Stellenbosch, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Annine on Dec 27, 2023
Thank you for visiting Lisa, we look forward to welcoming you again soon!

10/10 Excellent

Majed, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with welcoming friendly staff. Excellent food and wine and gives you the feeling that it is home away from home.
Stayed 2 nights in Oct 2023
Response from Annine on Nov 3, 2023
Thank you so much for your positive review, we can't wait for your next visit!

8/10 Good

Lauren

Stayed 1 night in Sep 2023
Response from Annine on Nov 3, 2023
Thank you so much for your positive review, we can't wait for your next visit!

8/10 Good

AK

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Annine on Jun 7, 2023
Thank you for your positive review!

8/10 Good

Jorgen Erik

Stayed 1 night in Mar 2023
Response from Annine on Mar 14, 2023
Thank you for the positive review, we hope to see you again soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, superb service and the guest eating option was based around a selection of small plates which were delicious. The wines were good too and very reasonably priced. Definitely recommend
Stayed 4 nights in Feb 2023
Response from Annine on Mar 9, 2023
Thank you for the amazing review!

10/10 Excellent

Lea Samanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
This place is amazing. Breathtaking views, great wine, excellent service and lovely food. Highly recommended.
Stayed 3 nights in Feb 2023
Response from Annine on Mar 9, 2023
Thank you for the amazing review!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Beautiful rooms and grounds. Food was amazing!!!
Response from Annine on Mar 9, 2023
Thank you for the amazing review!

10/10 Excellent

Dennis

10/10 Excellent

Anders

Stayed 1 night in Oct 2022
Response from Annine on Oct 30, 2022
Thank you very much for your positive review!We look forward to your next visit!

10/10 Excellent

Vinicius

Stayed 1 night in May 2022
Response from Annine on Jun 9, 2022
Thank you for your amazing review, we hope to see you again soon!

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a fantastic stay at Zorgvliet. The service was outstanding, all staff was incredibly friendly and service minded. The complimentary wine tasting was a very nice surprise! However, keep in mind that this is a family friendly hotel and the kids were rowdy at the pool which bothered the guests a bit. I wish this would be clearly stated in the info, as the pool area is small and there is no other area to enjoy the sun and relax. But except for that it was overall a great stay!
Stayed 1 night in Dec 2021
Response from Annine on Feb 6, 2022
Thank you for your review, we hope to see you again soon.

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Annine on Jan 19, 2021
Good day Mr Divall, Thank you for your positive review. It was a pleasure hosting your family and we hope to see you again soon.

4/10 Poor

Corinna

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse experience in Stellenbosch
We were quite excited to stay in Stellenbosch in this hotel, but upon arrival the staff seem to be very disengaged. Nobody helped us with our luggage despite a lot of staff walking past us and the reception lady seeing us caring the luggage knowing we had some more luggage in our car. After a long day exploring the region, we came back to our room and had to find a lot of silverfish in the bathroom and blood on our pillow and sheets on both sides. We couldn't reach reception, as they don't work 24h, after wondering around the grounds, we found someone who was able to contact someone to give us a new room. He quickly showed one of us the room and left us in the pitch black without helping us to move the luggage in the middle of the power outage, which happens every day for a few hours. Overall this hotel lacks of good service and cleanness. You get shared for everything, even regular water, which seems to be free at every other accommodation. Dinner and breakfast are below average and the whole experience felt more like a motel than a hotel. There are plenty of better options around with good service and food that make you feel like a valued guest rather than being only interested in your money. We tried to talk to the receptionist about our encountered issues and she apologized and talked to the manager but the manager had no intention to talk to us. Terrible experiences.
Stayed 1 night in Feb 2020
Response from Annine on Feb 10, 2020
Good day Corinna, Thank you for choosing Zorgvliet Wines for your stay. We pride ourselves in taking care of our guests with a personal touch to our hospitality and we always get complimented on it. We apologise if our front desk staff member seemed disengaged on this particular occasion. We have elected a 4-star grading for our country lodge, even though we go above and beyond to give the service level of a 5-star establishment. We do have an emergency number right by the room phone, on which you could reach someone any time of the day. Our South African water is safe to consume and you have the option of buying the bottled water at an extra charge. We apologise for all the things that went wrong during your stay, but we can assure you that we try our utmost best to deliver the best service to all our guests. Kind Regards Annine

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. The staff were fantastic. We had a late flight to catch and they were able to allow us to check out much later. The restaurant was lovely and the staff second to none. Will stay again.
Stayed 1 night in Jan 2020
Response from Annine on Jan 21, 2020
Thank you very much for your positive review. We appreciate it very much.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, gorgeous interior, and super friendly and helpful staff. Thank you for a wonderful stay!
Stayed 2 nights in Sep 2019
Response from Annine on Oct 8, 2019
Good day, We are so glad to hear that you have enjoyed your stay with us. We hope to see you again some time. Kind Regards

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nice Zorgvliet
Wonderful experience The hotel was very nice and had a great service
Stayed 2 nights in Jul 2019
Response from Annine on Aug 5, 2019
Thank you for your amazing review, we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, beautiful place. Would definitely recommend!
Stayed 1 night in Jul 2019
Response from Annine on Aug 5, 2019
Thank you for your wonderful review, we hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from Annine on Jan 19, 2019
Thank you for your positive review

8/10 Good

Marius

Traveled with partner
Liked: Amenities, property conditions & facilities
Wunderschönes Weingut mit toller Lage und tollem blick. Das Personal war freundlich. Auf den Zimmer fehlt ein wenig Liebe zum Detail und es war nicht das sauberste. Die Bettwäsche hatte Flecken (gingen beim Waschen vermutlich nicht mehr raus), der Wasserbehälter der Kaffeemaschine hatte Algen gebildet und unterm Bett haben wir Pantoffeln gefunden. Trotz allem in Ordnung und gute Preis-Leistung.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jens, Obertshausen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschöne Anlage zwischen den Bergen bei Stellenbosch. Sehr gemütlich, tolles Panorama, leckeres Essen und leckerer Wein. Nettes Personal. Wir waren rundum zufrieden und sogar begeistert. Perfekter letzter Stopp unserer Rundreise.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful. Everything great, no complaints. That’s heaven on earth.
Stayed 1 night in Oct 2023
Response from Annine on Nov 3, 2023
Thank you so much for your positive review, we can't wait for your next visit!

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico
Experiência incrível , o quarto tinha uma vista linda para montanha , o café da manhã excelente , funcionários atenciosos e educados , perfeito
Stayed 2 nights in Nov 2021
Response from Annine on Dec 8, 2021
Thank you for your amazing review! We hope you visit again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paisagens lindas, quarto enorme e confortável, cama grande
Stayed 1 night in Nov 2019
Response from Annine on Nov 13, 2019
Thank you very much! We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Annine on Jun 4, 2019
Thank you for the positive review. We hope you visit us again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Anlage mit kleinem Pool und mit traumhaftem Ausblick in die Weinberge.
Stayed 2 nights in Feb 2019
Response from Annine on Feb 12, 2019
Good day. Thank you for the positive review. We look forward to your next visit.

10/10 Excellent

j, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustige, mooie omgeving met zeer vriendelijk personeel en een goed restaurant
Stayed 1 night in Dec 2018
Response from Annine on Jan 1, 2019
Thank you very much for your positive review. We look forward to welcoming you back to Zorgvliet Wines.

10/10 Excellent

Wanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beleza e sossego
Quarto incrível! Confortável e com todos os mimos. Bom atendimento e um lugar muito bonito.
Stayed 1 night in Nov 2018
Response from Annine on Dec 11, 2018
Good day, Thank you for your good review of Zorgvliet Wines. We hope to see you again soon. Kind Regards