Ratings based on 3,498 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

nice hotel, great location.

Posted Aug 14, 2017
Hotel was in a great location few minutes walk from Air and Space museum. There is a Starbucks located in the hotel which was excellent for coffee and breakfast. The only complaint I would have is that there is a train track right behind hotel and trains honk as they go past hotel throughout the day which is extremely noisy at 5.30am!!!!! We were given a room on the track side but we moved after one night which hotel was happy todo to a room facing the courtyard this was much better but you are still aware of trains just not as loud.
Comment from Hotel Management
Aug 15, 2017 by Social Media Manager, Hotel Management
Karen, Thank you for staying with us during your recent trip to our nation's capital. I am happy to hear that you enjoyed our hotel's convenient location, as well as the attached Starbucks. We appreciate you taking the time to write us a review and we hope to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Close to National Mall

Posted Aug 11, 2017
Newly upgraded rooms...close to everything...good food in their 2 restaurants...starbucks connected to hotel ...CVS and McDonald's nearby....everything you need
Comment from Hotel Management
Aug 13, 2017 by Social Media Manager, Hotel Management
Joy, Thank you for choosing our hotel during your visit to Washington DC and for leaving us a five star rating! We appreciate your feedback and we hope to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip to visit sites in D.C.

Posted Jul 25, 2017
Pros: Location is the what I liked best.
Cons: I would lower the price of the breakfast buffet.
Location: Museums within walking distance. Starbucks and McDonald's right by the hotel. If you are a walker, you can see a lot.
Spent two nights in D.C. and thought this hotel was a great location to see the museums. National Air & Space museum and the National History museum were within walking distance. Took a bus to the National Spy Museum. Hotel was clean. Roof top pool was nice. Didn't eat breakfast at the hotel, it's a little pricey. McDonald's is right around the corner. Hotel staff very friendly.
Comment from Hotel Management
Jul 25, 2017 by Social Media Manager, Hotel Management
MRO, Thank you for staying with us here at the Holiday Inn Capitol. I am happy to hear that you enjoyed the cleanliness of our property, the rooftop pool, and the convenient proximity of our hotel to local attractions. We appreciate your review and we hope we've earned your business for a future visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location..but old rooms and poor service

Posted Jul 24, 2017
When I checked in service was slow, not friendly and very dull. Room was old and smelt. We had room service on the second day and they didn't make the bed nor did they add any toilet paper. On the 3rd day we called room service for toilet paper and received nothing. Slow wifi Location is perfect if you're into museums!
Comment from Hotel Management
Jul 27, 2017 by Social Media Manager, Hotel Management
Manu, Thank you for staying with us here at the Holiday Inn Capitol. I am disappointed to hear about the faults in service during your stay, I will pass along your comments to our housekeeping team here on site. I am glad that you enjoyed the convenient location of our property in relation the museums. We appreciate your feedback and we hope your return to stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix, Az

So close to National Mall & Metro

Posted Jul 22, 2017
We had to extend our stay by 2 days. They took care of us. Buffet for breakfast was awesome. No complaints about this Hotel
Comment from Hotel Management
Jul 24, 2017 by Social Media Manager, Hotel Management
Sharon, Thank you for staying with us during your visit to Washington DC. I am pleased to hear that you enjoyed the breakfast buffet and that you had such a great experience at our hotel. Thank you for taking the time to write us a review, and please consider staying with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Family vacation to DC

Posted Jul 22, 2017
Pros: Hotel was very convenient to most of the sites we wanted to see.
Cons: As I said, complementary breakfast and microwaves in room would be nice. It would also have been nice had they told us to when use the key-card.
For the most part, hotel was great. Microwaves in rooms and complimentary breakfast would be nice.
Comment from Hotel Management
Jul 24, 2017 by Social Media Manager, Hotel Management
Kristy, Thank you for staying with us during your visit to our nation's capital. I am happy to hear that you enjoyed your overall experience at our property and that our location was convenient for your needs. We hope to serve you again should you find yourself in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Pros: Location
Cons: Wait staff - let a person eat and stop hovering.
Decent place and located close to where I was working. Rates were higher than I felt it should be, especially for a room located in the extra space on the side of and behind an elevator. The room was built as an after thought and was smaller than the average rooms of the hotel and certainly not worth the rate of a normal room. Besides that, I never heard the elevator and it was clean.
Comment from Hotel Management
Jul 24, 2017 by Social Media Manager, Hotel Management
Valued guest, Thank you for staying with us during your visit to Washington DC. I am disappointed to hear that you felt your room was not a great value, we have been told by many guests that our rates are very cost-friendly considering the size of our rooms and the location of the property. I am pleased that you found our location convenient and that our cleanliness was up to your standards, as well as our own. We appreciate your feedback and we hope to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, texas

Amazing Location to food, train, entertainment

Posted Jul 18, 2017
We stayed here for 5 days & we could walk to the museums, train, subway, & food. Starbucks downstairs & Wall Street Deli for quick inexpensive breakfast made our mornings a breeze! Will definitely staff here again & highly recommend!! Only complaint is poor water pressure in the shower made it difficult to get shampoo out of our long hair. Ha. That is truly our only issue- was a great place!
Comment from Hotel Management
Jul 20, 2017 by Social Media Manager, Hotel Management
Sue, Thank you for staying with us during your five day visit to Washington DC! It is good to hear that you enjoyed the numerous dining areas close to the hotel and that our staff was attentive to your needs throughout your stay. We appreciate your feedback and we hope to serve you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Close to everything But....

Posted Jul 17, 2017
Pros: Central to the Mall and clean. Mediocre food.
Cons: Better concierge service for people from out of town on vacation.
Location: Location is excellent but realized to late of things I could have seen or done because of less than expected service and information.
Just to bad that no one to help with information on restaurants, tours or sites except to hand you a brochure. Everyone is friendly but far from helpful. I was on my own and would have appreciated better service for my first time in DC as a tourist. I kept asking for a night tour but it never happened because they kept giving me limo services.....I'm one person. Plus, never got to Georgetown because no one to help me with train etc.
Comment from Hotel Management
Jul 18, 2017 by Social Media Manager, Hotel Management
Dale, Thank you for choosing to stay with us during your visit to Washington. I am disappointed to hear that you were unable to find any information on local restaurants and tours during your stay with us. I am glad that you enjoyed our location and your trip to Washington, and we hope that you return to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

n/a

Posted Jul 17, 2017
The hotel is well positioned for the mall and all museums and galleries. The breakfast, included in our rate, was good and the staff were attentative, friendly and helpful. Our room was disappointing; we requested a quiet room, high up with a view. We got, second floor, next to the railway line with opaque windows. An indication of the challenge is that the hotel provided eye patches and ear plugs. Cleaning staff were polite.
Comment from Hotel Management
Jul 18, 2017 by Social Media Manager, Hotel Management
Valued guest, Thank you for staying with us during your visit to Washington DC. I am disappointed to hear that we could not accommodate your room requests. I am pleased, however, that our staff was attentive to your needs and that you enjoyed the dining outlets in the hotel. We hope to serve you again in the future.