Ratings based on 1,891 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Ohio

Posted May 22, 2018
Our room was ready when we checked in and everyone was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel close to Union Station

Posted May 20, 2018
we appreciated the location near Union station. staff was friendly and efficient. bed was very comfortable.
Comment from Hotel Management
May 21, 2018 by James Thomas Assistant General Manager, Hotel Management
Thank you for taking the time out to post a review. I am glad that you enjoyed our location and everything Phoenix Park has to offer. We look forward to see you again soon.
4 out of 5
by A verified traveler

Posted May 20, 2018
Comment from Hotel Management
May 21, 2018 by James Thomas Assistant General Manager, Hotel Management
Thank you for your review. We hope to see you again soon.
5 out of 5
by A verified traveler

Posted May 15, 2018
Perfect location to explore Washington DC
Comment from Hotel Management
May 16, 2018 by GM, Hotel Management
So glad you found our location ideal and we thank you for your visit. David Hill General Manager
5 out of 5
by A verified traveler

Posted May 13, 2018
Staff was great
Comment from Hotel Management
May 16, 2018 by GM, Hotel Management
Thank you. David Hill General Manager
5 out of 5
by A verified traveler

Posted May 8, 2018
Comment from Hotel Management
May 8, 2018 by GM, Hotel Management
Thank you for your visit. David Hill General Manager
5 out of 5
by A verified traveler

Posted May 6, 2018
Great location!
Comment from Hotel Management
May 8, 2018 by GM, Hotel Management
Thank you for your visit. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Posted May 4, 2018
Perfect location, clean, comfortable. Staff were very helpful and polite.
Comment from Hotel Management
May 5, 2018 by GM, Hotel Management
Thank you for your visit. David Hill General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from RVA

Great location m!

Posted May 4, 2018
Firstly, this is an absolutely great location. Upon arriving at Union Station with a friend, I called to inquire about an early check-in. Called several times (both to the toll free and local number listed on the hotel website and Google) and was routed in a constant “loop” to a call center (who did not have the ability to transfer me to the intended party). I wasn’t transfered to the hotel’s front desk. Seven attempts later we just decided to walk over to the hotel and inquire directly with them. When we arrived, the front desk rep., who was on the phone at that time, later stated the phone never rang during the last 15-20 mins. or so. Not a big deal, just a bit annoyed with my inability to complete such a simple task. But let’s fast forward to the guest housekeeping staff and cleanliness of the guest bathroom. The next morning, as I was heading out to an early brunch, the housekeeping staff who was down the hall yells to me, “Do you need housekeeping or are you checking out?” Having awareness of the time of day, I immediately turned and walked down the hall to her and said softly, “Hello, good morning! How are you? No, but thank you. I have a late check-out.” She realizes my “point” and properly greets me with an “indoor voice” standing in the hall at 10AM in the morning. Note, I didn’t mention the cleanliness of the room (i.e. assuming a head of long, luxurious black hair was the standard used to clean every square inch of my bathroom)... [Sorry, I hit the max.]
Comment from Hotel Management
May 6, 2018 by GM, Hotel Management
Thank you for sharing your experience so that we can follow up directly with our team on these issues. We apologize you experienced this. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Beautiful and convenient

Posted Apr 30, 2018
The Phoenix Park Hotel is a lovely historic property located centrally in the city. Short walk to Union Station, which makes travel around the city easy. Walking to the Capitol and surrounding area easy as well. Super friendly, professional staff. Very clean property. Because we have family in town, we did not visit the on site restaurant, but it was busy so I imagine it was good.
Comment from Hotel Management
May 2, 2018 by GM, Hotel Management
So glad you found our location ideal and enjoyed the hotel. David Hill General Manager