Ratings based on 669 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

The most wonderful hotel

Posted Dec 8, 2017
Pros: Location Amazingly comfortable beds Well equipped room Excellent customer service
Cons: I wouldn't change a thing
I cannot fault this hotel at all. The location is absolutely fabulous, the staff are wonderful, the rooms are beautiful and the bed is probably the most comfortable bed I've ever slept in. To top is off, they even have bath robes and a sleep aid kit (with aromatherapy oil, ear-plugs and pillow mist) to ensure a good nights sleep. We had an early flight and arrived around 11am (check-in is usually 3pm) but we were given a room straight away which was fabulous. On our last day, we had a late flight so they looked after our luggage while we walked around the town and helped us locate plugs in the foyer so we could charge our phones through the day. There were a few men who came into the hotel during the afternoon who had clearly had too much to drink and they asked my friend (whilst we were charging our phones) about exchanging some money. After they walked away, a staff member immediately came over to us and asked if the gentleman had been bothering us as they could ask them to leave. This was very considerate and truly excellent customer service.
Comment from Hotel Management
Dec 14, 2017 by General Manager, Hotel Management
Dear Katherine, thank you for your feedback and for taking the time to tell us about your positive experience in Toulouse. I am very glad you enjoyed your experience with us. We hope we get to see you again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, England

Right in the heart of Toulouse

Posted Nov 6, 2017
Good location. Good room. Good food. Staff friendly and spoke good English. Would recommend and return.
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Guest, thank you very much for sharing your feedback following your recent stay in Toulouse. All your comments will be shared with our entire team! We look forward to the opportunity of welcoming you back on the pink city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Oct 1, 2017
Pros: Quaint courtyard area.
Bar/Restaurant prices high. More suitable for business travellers than leisure tourist guests.
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Dear Ed, thank you for taking the time to review the hotel. I am so pleased to read your positive feedback. We hope we have the pleasure of welcoming you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Great staff

Posted Oct 1, 2017
Staff were very helpful and knowledgeable. Could use better decor
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Dear Chris, thank you for your review. Everyone here is so pleased to receive this comment and we are particularly happy to read that you liked our teams. We hope we get the chance to welcoming you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brossard Canada

Hotel perfectly well located to visit Toulouse

Posted Sep 18, 2017
Pros: Location
Cons: Prices of the restaurant are expensive
Location: Everything you want to see is walking distance
This hotel is perfectly located , very comfortsble, staff is very kind and helpful
Comment from Hotel Management
Sep 28, 2017 by General Manager, Hotel Management
Dear Louise, thank you for your feedback and for taking the time to tell us about your positive experience in Toulouse. I am very glad you enjoyed your experience with us. We hope we get to see you again, soon!
5 out of 5
by Susan

Great hotel in a great location.

Posted Sep 14, 2017 on Hotels
Great hotel in a great location. The staff was courteous and friendly. Would definitely stay here again.
Comment from Hotel Management
Sep 28, 2017 by Guest, Hotel Management
Dear Guest, thank you very much for sharing your feedback following your recent stay in Toulouse. All your comments will be shared with our entire team! We look forward to the opportunity of welcoming you back on the pink city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

City break

Posted Aug 30, 2017
Great city centre location. Quality hotel at a reasonable price.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Guest, thank you very much for taking the time to write this review of our hotel. I am so pleased to hear that you enjoyed your stay in Toulouse. We look forward to a return visit at Crowne Plaza Toulouse.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel

Posted Aug 17, 2017
Nice hotel and staff are spot on. Breakfast seems a bit much at €25 per person. Location is central, but shifty people around the square so mind your bags. No free car parking, and its either €33 a day with hotel with valet service or €26 a day with DIY underground parking, which again adds up to quite a bit of money at the end of your trip. Generally hiring a car in Toulouse is extortionate, so to stay here and use all hotel services, expect to pay.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Dear Janine, thank you for taking the time to share your feeling after your recent stay with us. It will be a pleasure to see you again.
5 out of 5
by Geoffrey

Great central location

Posted Aug 12, 2017 on Hotels
Excellent hotel and excellent central location. Our room experienced noise from outside, as it was in the first floor in the street, but still good.
Comment from Hotel Management
Aug 16, 2017 by Guest, Hotel Management
Dear Geoffrey, thank you very much for your review! I am happy to hear that you have enjoyed your recent stay with us. I am very much looking forward to welcoming you back soon for another stay in Toulouse.
5 out of 5
by Alessio

This traveler left a rating score only Posted Aug 10, 2017 on Hotels