Ratings based on 71 Verified Reviews

3.8 out of 5
62% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by George

Posted Apr 10, 2017 on Hotels
Great experience. Friendly staff and great breakfast. Wish we could have stayed longer
Comment from Hotel Management
May 6, 2017
Dear George, We very much appreciate your comments regarding your stay at the Novotel Caserta Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The General Manager and the Staff of Novotel Caserta Sud
3 out of 5
by antony from London

Only stay if you have to .!!!

Posted Aug 18, 2016 on Hotels
Not a good stay. I book 2 rooms with double room but they tred to give as 1 single room as 1 room . The management rude .not good room
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Antony, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direzione e Staff Novotel Caserta Sud
4 out of 5
by angie from Vaughan

One night...

Posted May 30, 2016 on Hotels
It was a one night stay. Served its purpose. Clean safe and close to premium outlet mall.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear, thank you for your feedback. We are glad you enjoyer your stay here! Hope to see you soon and make you proud of your choose! Direzione e Staff Novotel Caserta Sud
2 out of 5
by A verified traveler

Never again

Posted Aug 10, 2015 on Hotels
The hotel is in a bad neighborhood. Rooms' cleanliness is extremely poor. Hotel conditions are decadent.
3 out of 5
by A verified traveler

Long stay

Posted Feb 23, 2015
We stayed at this hotel for 9 nights because it's very well connected with the city. Apart from the reception and bar staff the remaining departments were quite below the average. The room was not done properly and the carpet was not cleaned at a good standard. The shower was broken and often the fridge was not refilled with water. The breakfast staff was often not well trained nor willing to satisfy the custmers needs.
Comment from Hotel Management
Oct 15, 2016 by Direzione e Staff Novotel Caserta Sud , Hotel Management
Dear, We stayed at this hotel for 9 nights because it's very well connected with the city. Apart from the reception and bar staff the remaining departments were quite below the average. The room was not done properly and the carpet was not cleaned at a good standard. The shower was broken and often the fridge was not refilled with water. The breakfast staff was often not well trained nor willing to satisfy the custmers needs
2 out of 5
by TooLu

Visit hometown

Posted May 10, 2014 on Orbitz
The room was standard size, not disabled accessible. The bathroom was semi-disabled accessible. The staff was approximately 50% friendly, helpful and efficient. The bar and restaurant were overly expensive, the restaurant food, I would rate as average, at best. We were not informed of additional costs for parking, a pet, or buffet breakfast. There is a breakfast bar and restaurant two doors down. The prices are very reasonable and much better quality. The staff is amazing, and they are pet friendly. It is called "Quick Break." And I would HIGHLY recommend eating there, instead of the hotel.
3 out of 5
by Glen from Madagascar

Ok for a rest stop, but not as a destination

Posted Sep 28, 2013
Service was fine, room ok but nothing spectacular. A bit far to walk to town centre and hotel staff advised outdoor parking not secure so makes us wonder if walking is a good idea. Restaurant was fine. Overall comfortable and what I would expect when traveling on business
Comment from Hotel Management
Oct 15, 2016 by Direzione e Staff Novotel Caserta Sud, Hotel Management
Dear, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direzione e Staff Novotel Caserta Sud
4 out of 5
by polomad from uk

dodgy area

Posted Jul 1, 2013 on Hotels
stayed here a few times staff are always friendly. more than the natives. always use the secure parking
4 out of 5
by A verified traveler

Piacevole soggiorno

Posted Feb 23, 2018
La mia camera era al 6° pieno. Ampia e confortevole con un arredamento moderno e funzionale. Era anche presente un comodo divano. Buona anche la cena. Da migliorare un po' la colazione per la scelta dei prodotti (i cornetti non sembravano freschi di forno ma prodotti industriali). Comodo il parcheggio interno che la sera viene chiuso a tutela della sicurezza.
Comment from Hotel Management
Mar 4, 2018 by Mauro, Hotel Management
Gentile Ospite, La ringraziamo per aver scelto il nostro albergo in occasione del Suo viaggio a Caserta e per averci fatto pervenire le Sue positive considerazioni. Ci dispiace se la colazione non è stata all'altezza delle Sue aspettative; prenderemo spunto dal Suo messaggio per intervenire quanto prima. Nell'attesa di averLa presto nuovamente qui con noi La salutiamo cordialmente. La Direzione e lo Staff di Novotel Caserta Sud
4 out of 5
by A verified traveler from Messina

Rapporto qualità prezzo ottima

Posted Jan 11, 2018
Buon albergo,dovrebbero cambiare le tv con quelle ormai moderne(ci sono quelle a tubo catodico) e sistemare meglio la moquette che è troppo “vecchia” per il resto struttura grande e spaziosa....dimenticavo.....anche i materassi dovrebbero essere rivisti sopratutto quelli del divano letto aggiuntivo
Comment from Hotel Management
Jan 27, 2018 by Mauro, Hotel Management
Gentile Gabriele, La ringraziamo per aver scelto Novotel Caserta Sud in occasione del Suo viaggio a Caserta. Ci dispiace leggere di non essere stati completamente all'altezza delle Sue aspettative; a breve partiremo con una serie di interventi volti a migliorare la qualità delle nostre camere. Nell'attesa di averla presto nuovamente nostro gradito ospite, La salutiamo cordialmente. La Direzione e lo Staff di Novotel Caserta Sud