Ratings based on 109 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice, good service

Posted Sep 24, 2016 on Hotels
Very good
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management
4 out of 5
by Hasan

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management
1 out of 5
by A verified traveler

Posted Mar 15, 2016 on Orbitz
wanted help with cancellation; hotel not helpful at all. refused to help, even though they said it was possible when we checked in.
Comment from Hotel Management
Mar 22, 2016 by Accor Hotels Kayseri, Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We would like to inform you that all the sales conditions of your reservation details sending our guests in our confirmation letters . We offer to our guest's, flexible and promotional alternatives , unfortunately we have no possibility the cancellation of non - refundable bookings. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami,Florida

Convenient to Airport

Posted Oct 17, 2015
Pros: The desk clerk was extremely helpful.
The hotel is not far from the airport and has small but efficient rooms. The hotel staff is wonderful and extremely helpful. The front desk clerk helped me make a return reservation and also helped me drop off my rental car when the rental office was closed. She even arranged a taxi to the bus station and advised the driver to help me buy a bus ticket since I do not speak Turkish.
Comment from Hotel Management
Dec 4, 2015 by Accor Hotels Kayseri, Hotel Management
Dear Guest, We would like to thank you for staying with us at ibis Hotel Kayseri during your recent visit and for taking the time to share your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management
3 out of 5
by A verified traveler

Comfortable bed, but thats about it

Posted Oct 5, 2015
The bed was comfortable, actually soft, compared to all the hard beds throughout Turkey, but the first room we were put in was very dirty. They moved us to another that was cleaner but everything in the hotel is very cheaply made and even though it all looked brand new, it was kind of deteriorating already. The shower was ok, but it randomly got scalding hot and burned us. The air conditioning didn't work well at all. It was fine for one night but there are probably better places to stay near the airport.
Comment from Hotel Management
Oct 7, 2015 by Accorhotels Kayseri, Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri .Sincerely Yours,Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Close to the airport with friendly staff

Posted Aug 17, 2015
Check in and out was easy ate from the bar was nice food
Comment from Hotel Management
Oct 5, 2015 by Accor Hotels Kayseri, Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management
4 out of 5
by MINESH from Ahmedabad, India

five star staff and service hotel

Posted Jun 22, 2015 on Hotels
we were extremly happy with services provided by hotel staff in all . I would like to thank particularly Ms OZLEM who was excellent in her help and service and we thank with all our heart.
Comment from Hotel Management
Dec 5, 2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management
4 out of 5
by Morgan

Good value, but the Novotel is a bit better.

Posted Jun 20, 2015 on Hotels
Overall a good value, rooms a bit on the small side, front desk and staff were perfect and very accommodating. For a few dollars more the adjacent Novotel is more comfortable and a better overall value.
Comment from Hotel Management
Dec 5, 2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management
5 out of 5
by A verified traveler

Very comfortable brief stay

Posted Mar 23, 2015 on Hotels
Brief 1 night stay, but hotel was perfect right after a long trip from USA. Room was small but reasonable. Impeccably clean. Very comfortable bed. Quiet. Well-designed. Not in heart of city so have to drive to area restaurants and attractions.
Comment from Hotel Management
May 30, 2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Vert Good hotel near the airport

Posted Feb 19, 2015
This hotel is Very close to the kayseri airport. It takes only five minted by taxi with 16 Turkish Lila.
Comment from Hotel Management
Mar 12, 2015 by Accor Hotels Kayseri, Hotel Management
Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management