Ratings based on 204 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel in great location

Posted Oct 17, 2017
The hotel is one of the eldest on the island, with perfect location just round the corner from the funicular. Slightly disappointed we weren't given a room with a balcony, even though the hotel wasn't full. Normally I would have asked to change, but as we were only staying one night it didn't seem worth the hustle. Aside from that it was perfectly comfortable and clean. Great breakfast. Great service - my boyfriend even got his trousers taken up within hours for a small charge!
5 out of 5
Recommended
for Everyone
by A verified traveler from colombia

beautiful elegant classy hotel

Posted Oct 3, 2017
Pros: EVERYTHINGNothing
Location: location in the middle of everything close to the fonicolare and the piazzetta
we did not want to leave capri and this hotel had a lot to do PURE MAGIC!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Perfect place to enjoy Capri town

Posted Sep 20, 2017
Right in the center of Capri town, yet quiet and relaxing. Close to Funicular, easy walk in 5 mins - save the taxi! The staff, especially Antonio was exceptionally friendly and fluent in multiple languages. Room was comfortable and very clean. The only regret was not staying longer!!
1 out of 5
by Jessica

Very Dissapponting

Posted Aug 14, 2017 on Hotels
This was one of the worst hotels I have stayed at in italy. For being a "nice" hotel- the service was horrible. The receptionists were rude and uphelpful. My room was unacceptable due to the fact it was right next to the garbage area and extremely noises and smelly. They were responsible for brining my luggage to the ferry and forgot one piece. They never apologized and instead indicated it was my fault by making up a story that never happened. I was shocked. I had to wait after the ferry for 30 minutes after they sent the luggage with a ferry employee worker who was not even employed by the hotel. There was thousands of dollars of clothing and possessions in that piece of luggage and I almost didn't get it back.
Comment from Hotel Management
Aug 18, 2017
Dear guest sorry for what happened. As for the room had been booked a standard double room for single use, while actually there were two people having to occupy the room. That's why we charged you with a 30 euro supplement for the second person and assigned you a new double room. At your departure he asked for baggage and ticket booking and purchase, leaving a dress in a suitcase at our receptionist, saying that he would take it later, but in fact he did not go to the hotel to retrieve the suit . Of course, as with his indications, only the luggage delivered to the luggage service came to the port. However, the carry case was delivered to you with a subsequent hydrofoil without any charge for you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly Recommended

Posted Jul 30, 2017
Pros: First class facility, with excellent service, ambiance and style.
Location: Great location, centrally located to most points of interest and shopping.
Enjoyed our stay at this elite hotel. Service was impeccable. Room was spacious, nicely decorated and very comfortable. Will return.
Comment from Hotel Management
Aug 10, 2017 by Giacomo Sarnataro, Hotel Management
Thank you for this review and for sharing your experience at La Palma Capri!
5 out of 5
by Deemah

Magnificent!

Posted Jul 30, 2017 on Hotels
We had a wonderful stay! Our luggage was picked up upon our arrival to the port, the hotel rooms are very spacious with an elegant caprisian design and a huge balcony with a stunning view of the island. The location is very central and can be easily reached by foot and all staff including housekeeping were very friendly and helpful.
Comment from Hotel Management
Aug 10, 2017
Thank you for sharing your experience at La Palma Capri! See you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful property

Posted Jul 28, 2017
Perfect location. Incredible staff. Restaurant was delicious.
Comment from Hotel Management
Aug 15, 2017 by Giacomo Sarnataro, Hotel Management
Thank you for sharing your experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Beautiful hotel in the heart of Capri

Posted Jul 24, 2017
Pros: Staff, breakfast and location.
Cons: Wifi speed.
We stayed at the La Palma for 4 wonderful nights in July. The staff were so kind and helpful, especially the Concierge Antonio! Our room was spacious, comfortable and clean. The breakfast options were varied and all delicious, the perfect way to start our day! Highly recommend staying at the La Palma for a central and elegant accommodation option in Capri.
Comment from Hotel Management
Aug 10, 2017 by Giacomo Sarnataro, Hotel Management
Thank you for sharing your experience at La Palma Capri!
5 out of 5
by Danielle

Posted Jul 9, 2017 on Hotels
Service was exceptional.
Comment from Hotel Management
Aug 18, 2017
Thank you for sharing your experience at Hotel La Palma Capri. See you soon.
3 out of 5
by A verified traveler

Nice hotel close to Capri central and shopping

Posted Jul 2, 2017
Someting missing, maybe short of staff or lack of quality staff. Iron / board is 10Euro which is unheard of!!
Comment from Hotel Management
Jul 13, 2017 by Giacomo Sarnataro, Hotel Management
Sorry for not good experience in our hotel.