Clean and pretty hotel, staff frustrating.
Posted Sep 24, 2015 on Hotels
This is a clean beautiful bed and breakfast. Other than that the experience was poor. The staff was not helpful in terms of making dinner reservations, coordinating transportation, and giving directions to town etc. We were told the walk into town was 20 minutes, took 35 and all uphill, we were told there was a food market 5 minutes up the road, took 20 minutes to walk there, all uphill and then when we got back to hotel they told us the market delivers. The staff just doesn't proactively tell guests about actual time to get around, best places to eat (they give touristy restaurants, nothing authentic Italian) and they make promises regarding transportation that they do not keep (Claimed they could take us and another couple, 5 people, to port when we needed to depart. Came time to leave and they were not available to take us).
The Hotel is not in a good location. It is in Anacapri but not close to the town. By car takes 10 minutes but cabs are VERY EXPENSIVE and they do not have a shuttle service. There is a bus 5 minutes walk from hotel but not reliable with timing. If you walk into central Anacapri it takes 35 minutes straight uphill. Very tough walk both there and back. They need to have a shuttle service from the hotel.
The staff overall was just not helpful and not willing to go out of their way to give us tips and tricks about how to best get around and visit Capri. We would NOT stay there again.