Posted May 2, 2016 on Hotels
The overall stay was good.
But, the basic services which is expected from 4-Star Rated Hotel should be there in each room.
They provided me upgrade to sea view. That was good part and I am thankful for it. But, they compensated it in different way. :)
Firstly, They did not provided Electric kettle. Tea/Coffee bags were there but they said this service cannot be provided and if you require anything it should be a paid service. This is very basic service and everyone expects an electric kettle in room when you are paying this much.
Secondly, when I asked them for Iron, they refused saying they cannot provide it due to security reasons. They asked they can get it done for us. Later on I came to know when they charged 15 Euro for ironing of single Pant, 10 Euro for each Shirt which they did not told is paid service earlier and it is really expensive. However, they give me 10 Euro discount on total bill considering my family visited there 2 years back :)
They did not provided slippers which was there in included list saying this is not applicable for this Room.
This is however can be ignored, as Staff was helpful. They guided us very well for day tour. The buffet was good & delicious and you can enjoy your food with a sea view and the service was excellent.