Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler from Sydney
Totally overpriced. Not 5 star experience at all.Posted Sep 21, 2015
Pros: Great views. Great shower, comfortable bed Regular free shuttle bus taking you into town
Cons: Fridges TVs & bin should work in rooms Pool area in suites should be cleaned Breakfast should be on time & coffee hot
This was the one big night of honeymoon & cost a fortune but sadly the experience was hugely disappointing. Several issues with the room and the service weren't addressed and which the hotel quite frankly didn't appear to care: - Both fridges weren't working. - TV was advertised with cable channels but didn't work in the bedroom, only on the TV in the other room (and then not all channels worked) - Bathroom bin broken - Pool in our suite was dirty and had cobwebs all around the stairs - clearly hadn't been cleaned recently. - No phone in our bedroom, only downstairs - Breakfast advertised from 8am, but when we arrived at 8am things weren't ready and we didn't get a coffee or hot food until almost 8.30am, and even then the coffee was cold. We were there for just one night so before check out I quietly spoke to one of the ladies on reception and detailed all of these issues, she sounded apologetic. Given the string of issues & the fact that it was our honeymoon, I thought at check out it would be right for them to reduce the cost of my wife's massage the previous day. I was told that they couldn't do that. I asked to speak to the manager and she said she'd already spoken to the manager and there would be no discount. We had paid over $1000 AUD for one night plus 250 EUROs in extras, yet the manager didn't feel it right to come out and speak to me or offer any discount. The service was totally unacceptable. This hotel not 5 star. My advice, don't waste your money here.
for Everyoneby A verified traveler from London
Beautiful hotel, lovely staff, gorgeous locationPosted Sep 14, 2015
We had a fabulous stay and would definitely recommend this hotel to anyone visiting Capri. The service is exception and view of the sea is spectacular. The pool was small and ice cold but all other facilities were superb. Breakfast was delicious (especially the cakes and pastries) and we loved the complementary good night cakes in our rooms.
by A verified traveler from New York
No where near 5 star rating experiencePosted Sep 5, 2015
Nice facilities near beach but staff could not possibly be less accommodating and borderline unprofessional. The electricity the first night was out - had to repeatedly ask staff for assistance. Also asked upon check-in for an additional night's stay.. Staff told us a room at a lower quality was available and was told any upgrades would be communicated.. On the next day, we followed up with receptionist, and was given rate and was told no issues with the additional night's stay.. On the morning of our room switch, we were told our room was no longer available without any prior notice. 5 star rating is beyond comprehendible. Would never recommend this hotel to anyone. Service at the Best Western Syrene (3 star rating - where we luckily found availability) trumped the staff and service we experienced at the Villa Marina.
for Everyoneby A verified traveler from NY
distance to main townPosted Aug 17, 2015
The hotel is not so close to the main town but the hotel offers a free shuttle there and back with a fair schedule. Defiantly not an issue!
for Couplesby A verified traveler
Capri HolidayPosted Jul 26, 2015 on Hotels
Relaxing couple retreat
for Couplesby A verified traveler from Malta
Very pretty boutique hotel.Posted Jul 13, 2015
Pros: attention to detail
Cons: all seemed fine
Location: eat eat eat and eat as the food in Capri was amazing
Went there with two other couples and had a great time. Hotel is very clean and would recommend it very strongly. My room was not very large but it was value for money. Would love to return
for Everyoneby A verified traveler from Tokyo
最高のホテルです。Posted Jul 9, 2015
for Couplesby Lutz from Switzerland
Excellent - Best of CapriPosted Jul 9, 2015 on Hotels
Great People - Great Hotel
for Everyoneby A verified traveler from Oldham
Beautiful hotel in a beautiful location!Posted Jun 20, 2015
Beautiful hotel with stunning views of the bay. The staff were so friendly and helpful and made our stay all the more enjoyable.
for Getaway With Friendsby Cristina from sao paulo
SurpreendentePosted Jun 17, 2015 on Hotels
Ficamos num quarto enorme, super confortável. O hotel é uma delicia, pena que não aproveitamos tanto quanto gostaríamos. Super tranquilo e silencioso. Staff super atencioso (Leslie principalmente), faz tudo para agradar o hospede e conseguir tudo o que precisam. Excelente localização !