Ratings based on 59 Verified Reviews

3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Posted Feb 17, 2018
Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.
1 out of 5
by Luis from Atlanta - USA

Posted Apr 3, 2016 on Hotels
The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.
4 out of 5
by Karling from San Francisco , CA US

Beautiful hotel.

Posted Jan 14, 2016 on Hotels
Nice and comfortable room. Friendly, professional and helpful front desk staff.
4 out of 5
by Ivan from Oklahoma

Old 5 start hotel.

Posted Jul 4, 2015 on Hotels
The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.
4 out of 5
for Everyone
by A verified traveler

Posted Jun 30, 2014
Pros: It was just for a night but from what i seeing everything was good
Cons: Cant real stay because did not stay that long
Location: It was close to the airport I like that.
They was warm and very welcome to me at they hotel
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2012 on Hotels
4 out of 5
by Mike Griffiths

Posted Apr 20, 2012 on Hotels
it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around
3 out of 5
by A verified traveler

5 Star Hotel in Deterioration

Posted Feb 20, 2012 on Hotels
There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel is pretty good though pricey.
3 out of 5
by A verified traveler from Florida

Used to be a "Gran" Hotel

Posted Nov 7, 2011 on Hotels
Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.
3 out of 5
for Couples
by Joaner

Good Hotel but Expensive

Posted Nov 1, 2011 on Orbitz
Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.