Ratings based on 62 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from rodriguez

The best experience

Posted Oct 2, 2016
The hotel was better nice. Once I got to the hotel the security received me and made me feel safe. The service was very good and also was the food. The pool was beautiful and it had the best view.
Comment from Hotel Management
Oct 3, 2016 by Pestana, Hotel Management
Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, It was a pleasure to serve you. Best regards
1 out of 5
by A verified traveler

No

Posted Sep 16, 2016
No. Didnt like it. Wont go again..............................::..,,,,,,,,,,;;;,,,.....
Comment from Hotel Management
Sep 20, 2016 by Pestana, Hotel Management
Dear Guest Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, we would like to know in detail the reason for your decision, you can be sure that we will be working hard to improve our quality of service. Best regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com
3 out of 5
by Oscar from Calgary Canada

Posted Jul 4, 2016 on Hotels
This a new hotel in Caracas, but the maintenace is pretty poor. I guess this deficiency is related to the current economic situation in Venezuela.
Comment from Hotel Management
Jul 25, 2016 by Front Desk Chief, Hotel Management
Dear Guest receive a warm welcome by the Pestana Group, we apologize for the inconvenience, we are currently remodeling several areas of the hotel for better comfort. Thank you so much for your comments. regards
3 out of 5
by A verified traveler

Disappointing

Posted Feb 22, 2016
Pros: Rooftop
Cons: Renovation on the hotel
Location: Certain things, not everything.
Let me start by the bathroom, sliding doors off the rail, rusty spots on the bathtub, poor lighting in the room and bathroom. Must of the staff member were helpful. I checked out on Sunday morning, on Saturday night I reserved a car for Sunday morning at 7:00am, they didn't have my car ready, I waited 25 minutes. According to the stuff at the front desk they did not see my reservation, also is only based on availability? I don't understand that. the hotel needs some renovations, is not what I expected.
Comment from Hotel Management
Apr 26, 2016 by Front Desk Chief, Hotel Management
Dear Guest, We want to extend our sincere apologies for the inconvenience, we are currently carrying out renovation work in some of our rooms, in order to provide quality service and better stay, we are monitoring the logistics of shipments to provide better service to our customers, once again thanks for your comments. regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Hotel Suites Urb. Santa Eduvigis – Caracas | Venezuela Central de Reservas – | Twitter @pestanahotels
4 out of 5
by Bernd from Melbourne

Comfortable hotel

Posted Sep 26, 2015 on Hotels
Nice hotel. Comfortable room. Able to get gluten free meal in restaurant. Comprehensive breakfast buffet. Only disadvantage is it is a long way from the airport which can be a problem with traffic in Caracas.
5 out of 5
by Hilda from Marin County, California

Excellent! I'll stay again.

Posted Sep 13, 2015 on Hotels
It was an excellent stay. Front desk staff were nice, friendly and willing to assist whenever I had a question. Very resourceful. It has a nice lobby area. The pool has a great view of the city. Taxis were available at all time. The hotel is located in a very nice and safe area. There is easy access to public transportation. Very clean hotel. No smoking smell and bathroom very, very clean.
4 out of 5
by Diego from Miami

Good hotel decent bar. Tranquile neighborhood

Posted Apr 21, 2015 on Hotels
Good
Comment from Hotel Management
Aug 8, 2015 by Josenils, Hotel Management
Dear Guest I would like to thank you your valued comments , we work every day to make your stay comfortable . I am very glad that you liked our Bar on 18th floor We looking forward to see you again in Pestana Caracas Kidly regards; Josenils Lugo Jefe de recepcion / Front desk chief Email: josenils.lugo@pestana.com T.: +58 212 208 19 00 | M.: +58 412 629 46 17 PESTANA CARACAS PREMIUM CITY & CONFERENCE HOTEL 1ra. Avenida. Urb. Santa Eduvigis. 1070, Caracas
4 out of 5
by Ian from S Wales

Good Location

Posted Feb 2, 2015 on Hotels
Good location for Business will book again
4 out of 5
by Brett from New York

Pestana Hotel

Posted Dec 5, 2014 on Hotels
Nice hotel for the country of Venezuela
5 out of 5
Recommended
for Business Travelers
by lydiatt

Great Hotel!

Posted Apr 23, 2014 on Orbitz
Pestana Caracas Hotel and Suites is an excellent choice in Caracas. The hotel boast modern amenities and stylish look. The restaurant was reasonably priced and food taste great. Roof top bar and pool is great for liming. Wifi connection was reliable unlike other hotels in Venezuela. Just a very short walk to subway makes getting around easy. There a a well stocked supermarket just around the corner. The hotel makes you feel safe and the staff converse in english. Definitely recommend.