Ratings based on 687 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Oklahoma

Marion Best Western

Posted Jul 10, 2017
Pros: Location
Cons: Staff needs more training in people skills.
Location: Good restaurants and shopping were close by.
Half the time, there was no one at the counter if we had a question or needed anything. The one lady there always sounded mad or that we were bothering her. Had to ask for towels in the swimming area. The tables for breakfast were always dirty. I won't be staying there again.
Comment from Hotel Management
Jul 13, 2017 by Eric J., Hotel Management
Thank you for choosing to stay with us. I am terribly sorry about the service you received. This is unacceptable and is being addressed immediately.
3 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, IL

Pretty nice stay, but needs minor fixes!

Posted Jul 6, 2017
Pros: The deal I got on the price at Expedia.com and the customer service was great!
Cons: The cleanliness of the rooms, the tables in the breakfast area; the tub/bathroom could have been updated; and just a more pleasant smell would have be
Location: Location was great! Restaurants were really close and good! Don't advertise the mall in this city, it is terrible. :(
I enjoyed staying at the Best Western mostly for the customer service and glad I got a good deal on Expedia. Although most aspects were nice, the room and it's conditions could have been improved. The tub drained so slow I had a bath tub of water after my shower. The "handicap" handle to step into the tub needed repair as well. I found 2 candy wrappers of trash on the floor up by the headboard of the bed, which I am sure the maid accidentally overlooked, but still falls under the category of cleanliness, which I hold to a high standard. The pool wasn't as bug as I expected for a plus hotel. I believe this hotel wouldn't have caught me so much off guard if it was just a regular Best Western. I didn't live up to PLUS standards.
Comment from Hotel Management
Jul 10, 2017 by Eric J., Hotel Management
We are terribly sorry for the issues you encountered. We will work hard to ensure this doesn't happen again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids, IA

Traveling North back to Iowa.

Posted Jun 29, 2017
Pros: Good location on Interstate for travelers. Nice comfortable bed. Slept well didn't hear any Interstate traffic noise. They had a wonderful breakfast !
Cons: Not that it bothered me but the window drapes had a few tiny holes in them. Probably need new ones someday.
Location: Ate an evening meal at Cracker Barrel. There was a steakhouse nearby also and gas station near by.
Arrived here at 2:00 pm. Our room was ready and clean. Staff was very polite.
Comment from Hotel Management
Jul 5, 2017 by Eric J. , Hotel Management
Thank you for choosing to stay with us. We appreciate your feedback as we will use it to make improvements. We are pleased to hear you enjoyed your stay and look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to interstate

Posted Jun 19, 2017
Pros: pool
Location: Close to restaurants and interstate
I needed one hotel close to the interstate for my stay, this hotel had a pool but couldn't use it. everything else was ok
Comment from Hotel Management
Jul 5, 2017 by Eric J., Hotel Management
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well locsted.

Posted Jun 5, 2017
I stay here often when I come to see family. It is always neat and clean. Only downside is that they seem to run out of coffee, and then we have to wait. Still, high marks!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
Pros: easy to get to
I was put in handicap room did not need.Wanted room away from pool wasnot avable because of smoking rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Nice hotel. Bathroom was a bit small but all in all things were fine.
Comment from Hotel Management
May 12, 2017 by Eric J. , Hotel Management
Thank you for choosing to stay with us. We hope to see you again soon
3 out of 5
by A verified traveler from ohio

Not a Plus

Posted Apr 29, 2017
Expected better from a Best Western Plus. We had a king suite and the mattress was hard and lumpy, you could actually feel the metal framing on the sides. Like it should have been replaced a few years ago. The mattress cover (not a pad) was like a plastic tablecloth and was crinkled up under the sheet every day after it was made and we had to pull up the sheet and straighten it out before bed. The microwave kept shutting off, had it on 1 minute and it wouldn't even run that long and the turntable in it didn't turn and the windows were filthy. Otherwise it seemed clean and the girl in the breakfast room was on top of everything keeping things stocked, clean and full.
Comment from Hotel Management
May 2, 2017 by Eric J., Hotel Management
Thank you for choosing to stay with us. I am sorry about the issues you had during your stay. We are addressing them to ensure it is not a problem moving forward. We hope to see you again soon.
2 out of 5
by A verified traveler from Illinois

Old outdated and musty

Posted Apr 28, 2017
Room had very musty smell. Bed was an old spring style mattress, not comfortable. This location is in need of renovations.
Comment from Hotel Management
May 2, 2017 by Eric J., Hotel Management
Thank you for choosing to stay with us. I am sorry about the smell in the room. We have since addressed this issue.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Apr 26, 2017
The staff was very nice and helpful. Room was clean. We felt comfortable while we were there.
Comment from Hotel Management
Apr 28, 2017 by Eric J., Hotel Management
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope to see you again soon!