Ratings based on 482 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe NM

Great staff; breakfast lacking

Posted Sep 11, 2017
Pros: Convenient to everything we had planned; clean room; no heavily scented cleaning products
Cons: Pool temperature, eggs.
Location: We discovered Giant City State Park, this trip. Beautiful! And just a very short drive from hotel.
We were well taken care of during our stay. Special kudos to Gabby who was always cheerful and helpful. Room was fine; comfortable, clean. After first breakfast, we chose to eat elsewhere except for the coffee which was good. Eggs tasted like powdered or they added a lot of milk to stretch them. Bacon and sausage ok. Bakery a disappointment. But -- if you hold it up against other 'full breakfast' offerings at hotels without a restaurant, it's fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Budget friendly, easy access, good clean hotel

Posted Aug 3, 2017
Pros: The wonderful AC and the Staff, went out of their way to check to see if I needed anything.
Cons: I was in a handicap room and I am not handicapped so it took some getting use to. I would have preferred a regular room.
Location: Centrally located near main shopping and restaurants in Carbondale. Easy access to pretty much everything.
Budget friendly, easy access, good clean hotel, good for travelers with or without kids. Super staff. Simple but good free breakfast with choices. Close by restaurants and highway. Inside pool.
4 out of 5
by iris boudart

This traveler left a rating score only Posted Jun 19, 2017 on Hotels
4 out of 5
by Joy

Convenient and comfortable

Posted Jun 16, 2017 on Hotels
Great location for baseball. Convenient to SIU and John A Logan fields. Nice, quiet and comfortable accommodations.
5 out of 5
by Brett

Great stay.

Posted Jun 9, 2017 on Hotels
Staff was exceptionally friendly. I was provided a great room.
4 out of 5
by A verified traveler

Funeral visit

Posted Jun 8, 2017 on Hotels
The front desk staff and bartender were cheerful and friendly. The free wifi was appreciated.
5 out of 5
by Marcella

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
4 out of 5
by william h

This traveler left a rating score only Posted Jun 4, 2017 on Hotels
4 out of 5
by A verified traveler

SIU Visit

Posted Jun 4, 2017 on Hotels
Room was fine. King bed was good but pull out couch was like sleeping on the rack. Floors were squishy in spots....structural?? Bathroom walls needed a wipe down (blood, spots). Breakfast not as good as other Best Westerns. Nice lobby.
5 out of 5
by Ryan

This traveler left a rating score only Posted May 28, 2017 on Hotels