Hello James,We're thrilled to hear you enjoyed the room size, cleanliness, and convenient location during your stay with us in Carbondale. Our team takes pride in providing exceptional service to all our guests. We appreciate your kind words and hope to welcome you back for another pleasant experience soon.

Hello Rodney,Thank you for sharing your feedback with us. We always strive to improve our guests' experience. Should you have any further comments or concerns, please don't hesitate to contact our management team directly. We appreciate your valuable input.

Thank you for Staying with Us.

Hello Joshua,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon for another fantastic visit.

Hello Maureen,We appreciate your positive feedback on our convenient location and breakfast offerings. Our team is dedicated to maintaining the property to the best of our ability. Thank you for sharing your experience with us, we hope to welcome you back in the future.

Hello Dean A,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back in the future for another wonderful experience.

Appreciate your Review and Thank you for your Business!

Hello Brian,We are thrilled to hear you had a wonderful experience with us! We look forward to welcoming you back soon for another exceptional stay.

Hello Ryan,We're thrilled to hear you enjoyed a relaxing stay with us! Thank you for choosing our hotel for your trip. If you have any further feedback, we encourage you to share it with our management team. Your input is valuable as we strive to improve our guests' experiences.

Thank you for your Positive response and we will most definitely work on improving the water pressure. Appreciate your Business.

Hello Jeanna, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these issues promptly. Our team is committed to providing a seamless experience for all our guests. Thank you for bringing this to our attention.

Hello Jermane,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your recent stay. Guest satisfaction is our top priority, and we appreciate your feedback. We have shared your comments with our team to ensure a pleasant experience for all future guests.

Hello Eldon, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you experienced with the bathroom facilities. We appreciate your suggestion for a remodel job and will definitely take it into consideration. Your comfort and satisfaction are important to us.

Hello Billis, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Caroline, We apologize for any inconvenience you experienced during your stay. Thank you for bringing these issues to our attention. We will pass along your feedback to our team for further review and improvement. We appreciate your understanding and hope to welcome you back in the future for a more comfortable stay.

Hello Melissa,Thank you for your 5-star rating! We're delighted to hear that you had a fantastic stay at our hotel. We strive to provide exceptional service and a comfortable atmosphere for our guests. We would love to welcome you back for another wonderful experience in the future.

Hello Bonnie, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had a nice stay and enjoyed our convenient location. We apologize for the inconvenience caused by the issues with the mini fridge and the ice makers/drink machines. We appreciate your feedback and will address these concerns with our team to ensure a better experience for future guests.

Hello Thomas, We appreciate you taking the time to rate your recent stay with us. We value your feedback and would love to hear more about your experience. Please reach out to our hotel directly so we can address any concerns you may have had. We hope to have another opportunity to exceed your expectations in the future.

Hello Melissa,We are delighted to hear that you had an exceptional experience during your stay with us! If there is anything else we can do to make your future visits even more memorable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Hello Chris, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. We encourage guests to contact our management team directly to address any concerns during their stay. Your comments will be shared with the appropriate departments for further improvement. Thank you for choosing Best Western in the past, and we hope to have the opportunity to provide you with a better experience in the future.

Dear Guest,Thank you for taking the time to share your rating with us! We appreciate your high score and value your feedback. It was a pleasure having you as our guest and we hope to welcome you back in the future for another outstanding experience!

Hello Timothy,Thank you for sharing your feedback about your room with us. We appreciate hearing that you had a positive experience during your stay. We hope to welcome you back in the future for another enjoyable stay.

Hello Terry,Thank you for staying with us and for taking the time to provide feedback. We value your opinion and apologize if your experience did not meet your expectations. We encourage you to contact our management directly to discuss your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

Hello Jessica,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and amenities to all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

Dear Guest,Thank you for taking the time to write a review. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and create unforgettable experiences for our guests. We hope to welcome you back in the future for another amazing stay.

Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was outstanding, and we hope to have the pleasure of hosting you again soon.

Dear Guest,Thank you for sharing your exceptional experience with us! We are thrilled to hear that we exceeded your expectations during your stay. We strive to provide exceptional service and will continue to do so for all our valued guests.

Hello Deanna,Thank you for sharing your feedback. We value all guest comments and apologize if your experience did not meet your expectations. We appreciate your patronage and hope to have another opportunity to exceed your expectations in the future.

Hello Luke ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Dan, Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

Hello Jennifer ,We apologize for any disturbance caused by the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. These are certainly not the standards that we set for ourselves, and we will take immediate action to address this concern. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

Hello ALFRED,Thank you so much for your amazing rating! We're thrilled to hear that you had such a fantastic experience. We truly appreciate your kind words and look forward to welcoming you back again soon!

Hello Billy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hello Donald,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. Please do come see us again.

Hello Lynnette, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

Hello Thomas,Thank you so much for the incredible rating. We look forward to your next visit.

Hello Hollie,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hello Amy, We appreciate the time you have taken to bring to our attention your feedback with regards to our location and also our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

Hello William,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our room. I hope that we will impress you with exemplary service during future visits.

Hello Judy ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

Hi Jean,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness, location and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

Hello lynn,Thank you for your feedback! We're glad you enjoyed your stay.

Hello Matt,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello Angela, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Natasha,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room and your comments about our ice machine. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

Hello Kelli,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hello John,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

Hello Karen, Thank you for sharing this honest review and feedback about our housekeeping and your insights regarding our room. Please do consider us again on your next visit to the area.

Hello Simone, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Hello Pamela,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsﾽ expectations. We hope you will give us a chance to redeem ourselves in the future.