I stay in Marion quite often. I always stay at a different hotel each time. This hotel had great reviews so I chose this one. The hotel itself was very nice and safe. The pool area was nice and clean, the breakfast was great. The staff were very nice. The only issue I had was as soon as we walked into our room we were hit with a overwhelming smell of cat. The hotel insisted they have a no pet policy but it reeked of Cat urine. I spoke to the front desk whom gave me febreze to spray since all the rooms were taken we couldn't switch rooms. The smell didn't go away and upon check out all of my belongings carried the smell with them. Other than the smell the hotel was very nice.
Comment from Hotel Management
Sep 30, 2016 by Kelly M., Hotel Management
Thank you for taking time to review our hotel on Expedia.com. Guest feedback is critical in our efforts to continually improve the quality of stay for our guests. We appreciate you bringing the odor issue to our attention and apologize for being unable to move you to another room as we were sold out during your stay. After your departure we did inspect the room. We discovered there was a condensation issue with our heating/air system in the room. This is what caused the odor you encountered. Our maintenance team immediately cleaned and serviced the unit which has resolved the problem. Again, we sincerely thank you for bringing this situation to our attention so that we could address it. We hope you will give us the opportunity to provide you with a superior stay the next time you are in Marion, IL.
Comfort Inn, Marion, IL