Standard Double Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, rollaway beds

Reviews of Econo Lodge

2 out of 5
Econo Lodge
1806 Bittle Place, Marion, IL

Reviews

5.0
Rating 10 - Excellent. 25 out of 187 reviews" "
Rating 8 - Good. 26 out of 187 reviews" "
Rating 6 - Okay. 30 out of 187 reviews" "
Rating 4 - Poor. 34 out of 187 reviews" "
Rating 2 - Terrible. 72 out of 187 reviews" "

4.6/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities
very poor breakfast. place was dirty. did not feel safe.
Stayed 1 night in Mar 2024
Response from Faraz D on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Linda, Mobridge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest place I’ve stayed.
Stayed 1 night in Feb 2024
Response from Faraz D on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Lea

Stayed 1 night in Feb 2024
Response from Faraz D on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Faraz D on Feb 21, 2024
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Brad

Stayed 2 nights in Feb 2024
Response from Faraz D on Mar 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Edith

Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here in the past and it wasn’t bad but last night was horrible! Room was dirty, neighbors were up all night slamming doors and screaming at each other, also had a dog that barked all night long. Lady at front desk said they didn’t have any other rooms available and couldn’t give me a refund back.
Stayed 1 night in Jan 2024
Response from Faraz D on Jan 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Noise level was horrible. Bathroom in need of repair. Smell in the room.
Response from Faraz D on Jan 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024
Response from Faraz D on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brenda, Fulton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathtub was dirty we did not use. Bed was clean so we stayed as it was late and didn’t want to deal with getting another hotel. Grounds were trashy. No coffee pot or blow dryer. Will not come back.
Stayed 1 night in Dec 2023
Response from Faraz D on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jasmin

Disliked: Cleanliness, property conditions & facilities
Unfortunately, there is a really strong smell that hits you when you walk in. The place is dirty and when I went to both of the rooms I rented I found a used bandage and roaches in the fridge. In my in-laws room they were roach and rat sticky traps on the floor, the inside of the microwave was dirty, the bed sheets had cigarettes burns on them. Both rooms had a very strong odor that just left me nauseous and with a bad headache. I tried to clean both rooms as much as possible because I had not only my in-laws with me but my 3 year old child. Will definitely not be staying again. One night was more than enough.
Stayed 1 night in Jan 2024
Response from Faraz D on Jan 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Marvin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place has roaches and not properly cleaned and wall plug falling out of wall
Stayed 3 nights in Dec 2023
Response from Faraz D on Jan 31, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tonya

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 31, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied!
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 31, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Lami

Traveled with family
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 28, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub out of service.
I chose this hotel because it had a hot tub and the rates were very reasonable. After a long day on the road, I was needing a hot soak to relax before bed. The hot tub was out of service. Room was clean. Breakfast was carbs only, no eggs, meat, fruit or dairy (ex milk for cereal). Parking lot need a good cleaning, trash strewn about, and some yard maintenance, weeds. Not bad for the price.
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 28, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience.
Horrible experience. Dirty sheets, very sketchy place. We were traveling home, trying to keep costs down. Really should've gone to a different place.
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Sean

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rossana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Faraz D on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Faraz D on Dec 17, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and nice. The property was in rough shape. The parking was full of trash. Everything worked hot water and wifi but the place was neglected. No screens withwindows left open, broken trim dirt and grime scratched dirty furniture. There was a pool but hot tub was drained. Residents were fighting at night and running around the halls. Several roaches spotted in the stairwells. Breakfast was okay but very few choices missing any fruit or juice. Only waffles biscuit toast and cereal and only coffee to drink. This hotel could be improved if some minimal maintenance and cleaning. the sheets were clean but nothing else was mattresses were dirty and cigarette holes in the comforter . The hallway carpets had huge stains.
Stayed 2 nights in Nov 2023
Response from Faraz D on Nov 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Frances

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from faraz d on Nov 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

M TERESA

Stayed 1 night in Nov 2023
Response from Faraz D on Nov 6, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
There was a mouse in my room. A roach in the bathroom, burn holes every where. The room smelled terrible, and i got no sleep be ause the neighbors were screaming and slamming doors all night!!!
Stayed 1 night in Oct 2023
Response from Faraz D on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Faraz D on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Brianna

Traveled with family
Liked: Staff & service
Disliked: Amenities
Was told it was heated pool and was not.
Stayed 2 nights in Oct 2023
Response from Faraz D on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brianna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in to what seemed to be a fairly clean and well taken care of hotel. Got to the room and the floor was sticky and smelled like cigarettes. Blankets in the bed were dirty and there were reaches crawling on the walls. Definitely woulsnt recommend to anyone.
Stayed 1 night in Oct 2023
Response from Faraz D on Oct 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Ken

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here!
Very old outdated hotel. Towels were tiny, tv was terrible and mattress sucked.
Stayed 1 night in Oct 2023
Response from Faraz D on Oct 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

NEAL, COON RAPIDS

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Friendly check in, but musty and smoking smelling. We found roaches in the room. A bargain is a bargain (price), but never again.
Stayed 1 night in Oct 2023
Response from Faraz D on Oct 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

amadi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Flea infestation
I arrived there with me family and the building was falling apart. The paint mismatched and the building smelled of cigarettes. The toilet did not work after they just allegedly cleaned the room. The room was not clean enough to even sit on the night stand. We walked and seen black dots hopping on the bed sheets and towels. They were fleas and they had been battling a flea infestation.we are glad we did not bring in our luggage and did know. We told the front service desk and they said they had been dealing with it for weeks. If we never asked and told them and they would of never told me.
Stayed 3 nights in Sep 2023
Response from Faraz D on Oct 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Quincy

Stayed 2 nights in Sep 2023
Response from Faraz D on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ventura

Stayed 1 night in Oct 2023
Response from Faraz D on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Faraz D on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Lois

Stayed 1 night in Sep 2023
Response from Faraz D on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Elena

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
If you just need a hot shower and a bed cheap
The building is crumbling and in need of repair as well as the windows. The parking lot has a lot of construction type debris laying around. We picked up three nails right around our tires. Now with that being said, once I got inside my actual room, the room wasn’t so bad. Yeah, I could use a fresh coat of paint and some sprucing up but it’s an old hotel. I did, however find two dead cockroaches laying in plain sight. One in the bathroom. One in the sleeping area on the table underneath the television. Yes they were dead, but they were laying right where they should’ve been seen when housekeeping was cleaning the room. Nice hot water in the shower. But for two people sharing a room they give you two very small bath towels. I have long hair so I did request extra towels which they did bring me. We had two beds, even though I requested a king when I made my reservations. So we had two pillows on each bed. I requested extras so I got two extra pillows one for each bed. As far as the hot breakfast. Technically, yes it was hot. You could make yourself toast. You could make yourself a waffle. Or they did have biscuits and gravy. I can’t say there was any sausage in the gravy, but it didn’t taste half bad. In addition to that they offered two types of cereal milk for the cereal was provided and apple juice along with coffee. When I inquired what time the hot tub closed, I was informed that the hot tub was broken. That is some thing that usually updated on the Hotels.com website
Stayed 1 night in Sep 2023
Response from Faraz D on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting waste!
HORRIBLE!!! RUN!! Rm 304 dirty tooth brushes on the floor, no pillow cases, ink drawings on the sheets and shades, chunky dark marks and debris on the blankets, not cleaned or vacuumed. Changed room to 124, the adjoining door on our side was missing! Um hello code violation! Not to mention the next room could open their side and come on in! So disgusted WE LEFT!
Stayed 1 night in Sep 2023
Response from Faraz D on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

dave

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Their own Internet signal was weak. The shower was weak from the shower head. The tank to the toilet never refilled until you removed the tank lid and messed around in there. Room 203.
Stayed 1 night in Sep 2023
Response from Faraz D on Sep 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The award for the Most disgusting hotel
When I checked in the lobby was filled with smoke from people standing around smoking and gambling. The girl was nice and courteous and check in was a breeze. When I went to the room I was hit with a stale Oder, the bed linens were stained and had smoke burns in a non smoking room. There were also cockroaches in the bathroom and on the wall. We got moved to another room but it was just as bad. Someone was up all night making noise banging and filling something around stomping, we got up and left after a few hours. I would not recommend staying there unless you get so drunk you won’t care.
Dirty floor not vacuumed old carpet
Stayed 1 night in Sep 2023
Response from FARAZ d on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Faraz D on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Diane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. I had booked for 2 nights. Canceled went to another motel. Ridiculous stained sheets bugs dirty appearance. Felt very unsafe. I left for another motel
Stayed 2 nights in Sep 2023
Response from Faraz D on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no hot tub, shut it down. Ice machine was out of order not going to work for a year, no continental breakfast no excuse why. Only received clean towels and linen every 3 days. Only 2 towels,hand towels and wash clothes. Sheets had stains on them & the rug needs shampooed badly! Room smelled like smoke badly also!
Stayed 2 nights in Sep 2023
Response from Faraz D on Sep 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Gary

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Faraz D on Sep 4, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kimberly

Business traveler
The staff were amazing and had unfortunate event happen and management handled it amazingly!!!
Stayed 1 night in Aug 2023
Response from Faraz D on Sep 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had roaches, it smelled and the elevator smelled like pee. I was double charged and still haven’t gotten my money back
Stayed 2 nights in Aug 2023
Response from Faraz D on Aug 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jean, Howell

Liked: Staff & service
Front desk staff were wonderful and the most friendly I've ever experienced! Smelled clean and wasn't to cover up odors, really was clean. The place is old and could use some serious upgrades but overall a good stay. Comfortable bed. Wonderfully hot shower.
Stayed 3 nights in Aug 2023
Response from Faraz D on Sep 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Richard

Traveled with family
The breakfast option was not exceptable at all. No juice at all and no eggs of any type.
Stayed 1 night in Aug 2023
Response from Faraz D on Aug 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from Faraz D on Sep 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Santina

Traveled with partner
Liked: Amenities
The rooms are very nice and clean and so was the pool. The breakfast was good too
Stayed 2 nights in Aug 2023
Response from Faraz D on Aug 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Phillip

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Faraz D on Aug 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASTIEST MOTEL EVER
We booked a room on hotels.com. First time ever doing this. I reserved a non smoking room with 2 queen beds. First thing when i walked in the room it had a bad musky smell, i had to hold my breath. Then I seen 1 bed severely sunk in the middle like there was a deep hole. Then, tons of cigarette holes in the bed spread. I pulled the sheets back to look at the mattress and the blankets and sheets were soaked, not to mention the mattress was nasty looked like it was rusty and had black spots on it that looked like bed bugs. I went to talk to the desk clerk and he referred me to another room. Now, why i chose to waist my time to look at another room i have no clue but i did. Of course that room wasn't any better. We ended up leaving. The sad part was i was on the phone the entire day to try and get my money back So i could get another hotel. Arguing with lots of people on hotels.com. i didnt have any money to get another motel only enough to eat and get us back home600 miles. After waisting a whole day worring about not having a place to sleep they finally gave my money back but said it would take 7-10 days. Still no money to get another hotel so we used out food and gas money, hoping and praying to get the money back before we had to bead back home. God must have been with us because we were blessed 2 days later with the money back. NEVER AGAIN WILL I GO THROUGH HOTELS.COM TO GET BLINDED INTO A MOTEL I HAVENT PHYSICALLY SEEN FOR MYSELF
Stayed 4 nights in Jul 2023
Response from Faraz D on Jul 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Bruce

Traveled with family
Liked: Staff & service, property conditions & facilities
All and all it was a good overnight stay.
Stayed 1 night in Jul 2023
Response from Faraz D on Sep 5, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!