Exterior

Reviews of Hampton Inn Carbondale

2.5 out of 5
Hampton Inn Carbondale
2175 Reed Station Pkwy, Carbondale, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 254 out of 477 reviews" "
Rating 8 - Good. 160 out of 477 reviews" "
Rating 6 - Okay. 34 out of 477 reviews" "
Rating 4 - Poor. 19 out of 477 reviews" "
Rating 2 - Terrible. 10 out of 477 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

kerry

Disliked: Staff & service
Definitely would not be staying there again. The complementary breakfast was awful. The waffle machine was broke, and they had no milk for the cereal. The Internet was terrible could not log onto our personal devices, and the TV was in and out the entire time. I would’ve expected considering the the price of the hotel. Very dissatisfied.
Stayed 2 nights in Mar 2024

6/10 Okay

Roy

Traveled with family
Liked: Cleanliness, staff & service
We’ve stayed here a few times and the past couple of times the breakfast has been underwhelming. The waffle irons have been down and the options are very limited. We base our decision on where to stay with the free breakfast in mind. This could determine our next stay.
Stayed 1 night in Mar 2024

6/10 Okay

David

Disliked: Property conditions & facilities
The free breakfast was not up to par with other places we stayed at. Very limited on selections, other than coffee nothing hot offered.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Hampton over the past several years while visiting our daughter at SIU-C. We have ALWAYS had a pleasant experience-from the staff at the reception desk, upon arrival-to the morning breakfast staff who bring a smile to your face...and the housekeeping staff, too!!! Our daughter has graduated over the weekend, and her life is moving forward-so we will not be seeing these people again...We just want you all to know how great you are! Thank you all so very much!
Stayed 4 nights in Dec 2023
Response from Kelly on Dec 30, 2023
Joe, Congratulations on your daughter's graduation from SIU-C! What an accomplishment and as parents you should be so proud of her success over these pas few years. Next time you are coming back for any reunions please be sure to stop in and say hello and stay with us again!

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities
Hotel was in a great location for my needs. Staff were friendly and hotel was clean. Breakfast was above average for a free meal. My only complaints were that is was loud at all hours. Due to time changes I often didn't go to sleep until after 1am, and it was loud even then. I was awoken one morning by the housekeeping staff greeting each other loudly outside my room. The shower was hard to regulate temperature - it was either too hot or too cool and there was quite a delay when making adjustments. The toilet also didn't flush consistently. Nothing major; just some annoying things when there for a week.
Stayed 7 nights in Dec 2023
Response from Kelly on Dec 30, 2023
Johanna, thank you so much for this feedback. We much appreciate it and have passed along all this information to our chief engineer. We have notified the housekeeping staff to make sure their morning greetings should be kept in the breakroom until a time when guests are awake. We appreciate you staying with us and look forward to the next visit!

8/10 Good

catherine, selma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for your feedback!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for the great feedback!

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you for taking the time to leave us a review! We appreciate your business!

8/10 Good

SUsan

Stayed 7 nights in Sep 2023
Response from General Manager on Nov 6, 2023
Thank you for your feedback!

8/10 Good

issimo1

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool & deck.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 4, 2023
Thank you for the feedback!

4/10 Poor

ke

Traveled with family
Liked: Room comfort
Disliked: Staff & service
no one in the office for very long time in the Sunday morning
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 15, 2023
We are truly sorry to hear that your stay was less than satisfactory. We strive to provide excellent customer service and we are truly sorry that we did not meet those expectations. We will take the necessary steps to ensure that this doesn't happen again. Thank you for taking the time to leave us a review

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you for the great feedback!

6/10 Okay

Staci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff Margaret & Brandon was very helpful the evening desk clerk(8-18-23) was very helpful when we was usable to get into our room. The whole experience was great
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for your feedback!

10/10 Excellent

john, Southaven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hampton Inns always consistent. Clean, friendly staff, comfortable beds and pillows. Great breakfast.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Thank you so much for your kind review!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fell Fast Asleep
The receptionist were super friendly and made great conversation. The room was big and spacious as well as comfortable. The beds are so nice, i fell right to sleep.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you for the great feedback!

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very spacious room and comfortable but need to upgrade there tv’s
Stayed 1 night in Jul 2023
Response from General Manager on Jul 17, 2023
Thank you for the 5 star review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice, but the breakfast was a disappointment for cost and reputation of the hotel.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for your feedback!

8/10 Good

Michael, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for your feedback!

10/10 Excellent

Dyneen

Stayed 2 nights in Jun 2023
Response from General Manager on Jul 17, 2023
Thank you for the 5 star review!

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quit all i needed
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you so much for your feedback!

10/10 Excellent

DONNA, NORTH LITTLE ROCK

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Shameka Farmer Front Office Manager on Jun 12, 2023
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Gene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 13, 2023
Thank you so much for your kind review!

6/10 Okay

Susan

Liked: Staff & service
Solid place to stay
This hotel is fine. It’s clean and rooms are large. Service was prompt. There is nothing super fancy about it and the remodel was kind of rough around the edges. Overall though, a solid place to stay.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 5, 2023
Thank you for your review!

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like: no lock on in room sliding bathroom door. Provided for some awkward moments! What I liked, everything else. Who I liked: Margaret, the breakfast lady. She's friendly and attentive to the customers. She makes a mean breakfast and gave excellent suggestions for things to try. I also appreciated the young lady that checked us in. Our keys were a mess and she helped get them straightened them out. So different from other young people these days who normally welcome any added work with an eyeroll or sigh. She was eager to help and this was appreciated.
Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Thank you so much for your kind review! Please come back and see us again soon!

10/10 Excellent

James

Traveled with family
Liked: Property conditions & facilities, room comfort
A go place for overnight or longer.
Excellent stay. Hotel staff very friendly and willing to make extra facilities for handicapped visitor. Room was very clean, well equipped and well suited for handicapped customers. Breakfast was clean and well stocked with items for almost anyone. Highly recommended.
Stayed 1 night in May 2023
Response from General Manager on May 19, 2023
We are so glad to hear that you enjoyed your stay! Thank you so much for the great feedback.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. Room was clean. Breakfast was good and breakfast attendant was very helpful.
Stayed 1 night in May 2023
Response from General Manager on May 15, 2023
Thank you so much for the great feedback!

10/10 Excellent

Maureen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, up to date and the breakfast was very good! Pool was very well maintained. Only thing missing from the pantry was microwavable food options, the options consisted mostly of candy and chips.
Stayed 2 nights in Apr 2023
Response from General Manager on May 2, 2023
Thank you so much for your amazing feedback. We value your business and hope to see you again soon!

10/10 Excellent

Karen

Stayed 1 night in Apr 2023
Response from General Manager on May 19, 2023
Thank you for the great review!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality was good
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 21, 2023
Thank you for the great review!

10/10 Excellent

Pamela

Stayed 1 night in Mar 2023
Response from General Manager on Apr 21, 2023
Thank you for the amazing review!

10/10 Excellent

Karel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast & large dining area. Quiet room. Large TV. Good water pressure in the shower & plenty warm. Bed was very comfortable & comforter kept us nice & warm.
Stayed 2 nights in Jan 2023
Response from General Manager on Jan 30, 2023
Thank you for the amazing feedback Karel!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Jan 2023
Response from General Manager on Jan 24, 2023
Maria, Thank you so much for the feedback! Come back and see us again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet.
Stayed 1 night in Dec 2022
Response from Shameka Front Office Manager on Jan 6, 2023
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

8/10 Good

Daren

Traveled with group
Liked: Cleanliness, staff & service, room comfort
New years stay
Excellent stay. The only complaint was the pool and hot tub was closed. Everything else was perfect. Especially April at breakfast she went above and beyond.
Stayed 1 night in Jan 2023
Response from Shameka Front Office Manager on Jan 6, 2023
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. I am so sorry about the pool and hot tub. We had to close the pool due to another guest having an accident in the pool while swimming. When this happens, we have to shut down the pool to clean up the issue and reset the chemicals. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Daren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Shameka Front Office Manager on Jan 6, 2023
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Oveenight!
Although it was a quick overnight stay, the Hampton Inn was clean and quiet. Great free breakfast. The staff were very attentive.
Stayed 1 night in Dec 2022
Response from Shameka Front Office Manager on Jan 1, 2023
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent service staff.
Stayed 1 night in Dec 2022
Response from Shameka Front Office Manager on Dec 27, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

8/10 Good

Jillian, DeWitt

Traveled with family and small children
Liked: Cleanliness, staff & service
We have stayed at this hotel several times and it completely meets our needs. The pool is great for our small children and the breakfast is plentiful. Caution: the hot water in the shower is HOT. Make sure you check the temp before getting in. It's very finicky and only takes a small turn to get the right temp. We had several rooms in our party (Thanksgiving) and everyone had this issue with their shower.
Response from Shameka Front Office Manager on Nov 29, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. I am sorry about the hot water I will inform my team about checking the water heater to make sure it is set at the right setting for guest rooms. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Leslie, hanover park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very welcoming. April and May did an amazing job during breakfast. Everything was very pleasant.
Stayed 2 nights in Nov 2022
Response from Shameka Front Office Manager on Nov 24, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. I am glad you found our hotel and staff very welcoming we try to treat every guest like family. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Deanna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is amazing!! Friendly, very helpful. Breakfast is really good, beds are comfortable!
Stayed 2 nights in Oct 2022
Response from Shameka Front Office Manager on Oct 21, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

6/10 Okay

Michelle

Business traveler, Traveled with partner
Liked: Staff & service, amenities
All Guest were so close together and it was so noisy we left early because we got no rest
Stayed 1 night in Oct 2022
Response from Shameka Front Office Manager on Oct 20, 2022
Thank you for taking the time to fill out a survey of our property. Your response is reviewed by our management team to evaluate the needs and experiences of our guests. I would like to encourage you to please contact me with any comments or concerns you may have that will help us make your next stay a 10. You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate and well taken care of. The staff rated a "10" for us.
Stayed 3 nights in Oct 2022
Response from Shameka Front Office Manager on Oct 20, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. Please feel free to contact me directly with any questions, comments or suggestions that could help us make your next stay a 10! You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

KERRI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Shameka Front Office Manager on Sep 15, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. Please feel free to contact me directly with any questions, comments or suggestions that could help us make your next stay a 10! You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service
It was clean and comfortable
Stayed 3 nights in Aug 2022
Response from General Manager on Sep 13, 2022
Ken, thank you for the great review!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaret was the most friendly and hospitable Breakfast host we have encountered. All the staff at this hotel were gracious and accommodating. That was the best part of our stay at this Hampton.
Stayed 2 nights in Aug 2022
Response from Shameka Front Office Manager on Aug 27, 2022
Thank you for taking the time to submit a review of our property. I am delighted that you enjoyed your stay and to have earned such a kind review from you. Please feel free to contact me directly with any questions, comments or suggestions that could help us make your next stay a 10! You are always welcome at the Hampton Inn Carbondale, and we hope to see you again in the future. Thank you for being our guest.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms, overall nice property
Stayed 1 night in Aug 2022
Response from General Manager on Aug 22, 2022
Karen, Thank you for the awesome review!