Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Was I staying in a kennel?

Posted Nov 26, 2016
The room was beautifully furnished and mostly clean. There was a dirty towel hanging on the back of the bathroom door. The worst part was the dogs barking well past 10:30 at night.
2 out of 5
by A verified traveler from US

Just fine if you don't need to wash up or sleep.

Posted Nov 26, 2016
Pros: It was in a good location. The staff were friendly. The beds were big. There were some nice pieces of fruit at the continental breakfast.
Cons: First things, fix the shower, thermostat/heating/air conditioning system, get a soft mattress overlay.
Location: It was in a mall so that was ok. Carbondale has lots of things to do, but we were just passing through, so I don't know about anything but the mall.
There was apparently no elevator, which was hard on me because of my age and medical conditions. Granted, I did not ask for a handicap room; have never had to before. The motel was split level, so I'm not sure how a handicapped person could be accommodated but again, perhaps this is my fault since I didn't ask for help. The first thing we heard after I struggled up the stairs was loud barking coming from 2 of the rooms on our floor. We checked in about 10 p.m. so this was alarming. The dogs finally quit barking. We tried to take a shower but couldn't get the bathtub faucet to work. Just gave up on this. The beds were nice and big, but hard. Between that and the snoring of my relatives I probably got 2 hours of sleep all night. It was also hot. There was heat but too much. We turned the thermostat down to 60 degrees and it kicked out some cool air for about 30 minutes and then quit. It was getting on towards midnight and we had to leave by 6 so I gave up and just tried to get through the night.
5 out of 5
by A verified traveler from Chicago

Clean pleasant decor in rooms.

Posted Nov 4, 2016
Pros: We were happy with the positive changes in room decor and cleanliness of this hotel. Price to Value was worth it.
Location: Here for Home Coming at SIU and close proximity to the town activities
Front desk folks were very cordial. We stay at other brand hotels for SIU Home Coming We were pleasantly surprised at all the changes that were made from a few years ago. Newly decorated rooms and expanded continental breakfast choiced that we are not used to coming from a Super 8.
3 out of 5
by A verified traveler from Chicago, United States of America

Average room

Posted Oct 24, 2016
Had an ok stay, but housekeeping never cleaned our room. AC didn't work properly
5 out of 5
by A verified traveler

Nice hotel with excellent staff!

Posted Sep 19, 2016
This location is convenient for shopping and dining. Loved the refrigerator and microwave in the room.
3 out of 5
by A verified traveler from midwest

Noisy air conditioner

Posted Sep 8, 2016
Pros: Proper amenities, comfortable and safe environment.
Cons: Better air conditioning system and noise reduction without a timer control.
Location: Lots of shopping nearby and within walking distance.
Easy and quick check in.. location is great, lots of eatery places to chose from. room is clean but AC is too noisy.
4 out of 5
by A verified traveler from Cape

Great room!

Posted Sep 8, 2016 on Hotels
Front staff was very courteous. Bed was very comfortable! Room was very nice all around.
3 out of 5
by Mary from Chicago, IL

ok for basic stay

Posted Aug 28, 2016 on Hotels
front desk staff helpful and pleasant. good hotel for short in and out stay, no bells and whistles
3 out of 5
by A verified traveler from Illinois

Posted Aug 28, 2016
Comfortable hotel and the staff were all very nice. The room was clean but had an odd musty smell to it.
5 out of 5
by A verified traveler from seattle

Great motel

Posted Aug 27, 2016
Pros: Excellent Staff, very comfortable room, convenient location.
We really enjoyed our stay in Carbondale! This hotel was more than we ever expected with an excellent staff, clean modern rooms, and a great continental breakfast!