Ratings based on 729 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Vancouver Island
Perfect stay in a magical locationPosted Nov 8, 2017
Pros: The location, the staff, the character of the building and room. Since the hotel is in the old city, the atmosphere and quiet at night was magical.
Location: The location is in the old medieval walled city of Carcassonne, A visit to the chateau is a must. Take a guided tour around the walls.
After arriving by train and being unable to find a taxi, our trip to Carcassonne started badly. However, it was saved by Maxime who picked us up at the taxi turnaround, and by Benedicta who handled our check-in and questions with humour and graciousness. The hotel is in a wonderful location in the old city, and is full of charm and character. Our room, while small, was perfect with its stone wall and beamed ceiling. The bed was very comfortable, and the amenities standard in the bathroom. The staff were always very pleasant, and Jenna, the manager, is to be commended for the professionalism of her employees. When we weren't able to schedule a tour of the walls in English, the staff made arrangements with a guide to take us on a personal tour.
Comment from Hotel Management
Nov 24, 2017 by Bénédicte Coste, Hotel Management
Dear Barbara, I would like to personally thank you for the time you kindly allocated to sharing your extremely positive experience. We are very solicitous over the full satisfaction of all our guests, and are therefore more than happy to read that your stay with us reach your expectations. All our Team daily works towards offering you the best experience possible, and it is a great reward, and a great source of motivation for all of us to know that your stay with us is a pleasant memory. Looking forward to this pleasure, Respectfully yours,
Fabulous hotel in a great locationPosted Oct 9, 2017 on Hotels
Amazing, hotel was excellent and the staff were so helpful. Beds are very comfortable we had a superior room which was spacious. High standard of housekeeping. The location is perfect wonderful to be inside the medieval city walls
for Everyoneby A verified traveler from Seatlle
Best locationPosted Sep 13, 2017
Love the location. Very helpful staff, charming hotel with relaxing garden area.
Posted Aug 24, 2017 on Hotels
Lovely hotel within the city walls. We had a superior room with a private terrace which was very nice. Staff were friendly and courteous. My only negative was we had breakfast room service , which was 15euro a head and was not worth the money . Yoghurt was not cold and hot drinks luke warm. However a nice hotel and would return.
Posted Aug 21, 2017 on Hotels
Stunning location, just don't face the streetPosted Aug 9, 2017 on Hotels
Gorgeous hotel, very comfortable beds, lovely bathroom, pretty and modern room with tea kettle, iron, everything, and reasonable rates and a lovely location ... until the garbage man under your window wakes you up :(
by A verified traveler
Posted Aug 5, 2017
Very nice. In the castle which was very cool. Worth it to pay for the parking and get driven in the castle.
for Everyoneby A verified traveler from Essex, England
Quiet hotel in centre of the cityPosted Aug 4, 2017
Excellent location and staff were very helpful. The garden was a great place to relax after the busy atmosphere of the city in August.
Posted Jul 24, 2017 on Hotels
by A verified traveler from Kansas City, MO
Haunted ExperiencePosted Jul 17, 2017
Location: Get lost in the old city and enjoy the history.
My wife and I arrived early and were asked to leave our luggage next to the reception desk, together with around 10 other bags. I went to use the toilet in the bar area and was shocked by a big pile of poo not flushed. (It's so disgusting that the image continues to haunt me two weeks after my trip! I even had a nightmare of it.) We went out for a tour of the castle and returned to the hotel two hours later. To our surprise, all bags had been delivered to the guestrooms except ours. Worse yet, our bags were moved to the spot right below the drinking water and got wet. We moved our belongings into our room and went out for diner and to explore the city again. Upon our return, we noticed that the sofa had a lot of dog hair. The receptionist gave us a bed sheet to cover it up as the custodians were gone. We also noticed some floss on the floor by the bed. The hotel is in a great location, but it's cleanliness is way below the standard.