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Reviews of Best Western Premier Heronston Hotel & Spa

3 out of 5
Best Western Premier Heronston Hotel & Spa
Ewenny Road, Bridgend, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 178 out of 554 reviews" "
Rating 8 - Good. 209 out of 554 reviews" "
Rating 6 - Okay. 101 out of 554 reviews" "
Rating 4 - Poor. 44 out of 554 reviews" "
Rating 2 - Terrible. 22 out of 554 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms, very clean and well maintained. Super friendly staff. Really enjoyed the pool & sauna :)
Stayed 2 nights in Mar 2024
Response from Sales Manager on Apr 5, 2024
Thank you for your review. We look forward to welcoming you back to the hotel.

8/10 Good

James

Business traveler
Liked: Cleanliness
Ideal accommodation for bossiness trip, leisure facilities a bonus however changing rooms a little small
Stayed 5 nights in Feb 2024
Response from Sales Manager on Feb 26, 2024
Thank you for your review score. We are pleased that you enjoyed your stay.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service by all the staff. Would definitely recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Sales Manager on Feb 26, 2024
Thank you for your review score. We are pleased that you enjoyed your stay.

4/10 Poor

ashlyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sales Manager on Feb 26, 2024
Thank you for your review score.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel which has been recently updated. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

6/10 Okay

Anthony K

Business traveler
Liked: Room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay wasn’t too keen on the evening food but breakfast was nice
Stayed 2 nights in Nov 2023
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 Excellent

Rosemarie

Stayed 1 night in Nov 2023
Response from Sales Manager on Feb 7, 2024
Thank you for your review score. We look forward to welcoming you back to the hotel

6/10 Okay

Eric

Business traveler
Liked: Staff & service
Okay
Staff very Good especially the breakfast guys and restaurant staff Building itself very old and old bathrooms. I was in room 70 and above me it’s room 75 and the whole ceiling vibrates when the guest in room 75 walks about. Didn’t get a good sleep because of that. It will wake anybody up. Insulation NOT GOOD ENOUGH
Stayed 3 nights in Oct 2023
Response from Sales Manager on Nov 6, 2023
Thank you for your review. We are pleased that you found our staff to be good but we are very sorry for the inconvenience you experienced. We hope you will consider returning for a more enjoyable stay next time.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sales Manager on Sep 25, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Simon

Stayed 4 nights in Sep 2023
Response from Sales Manager on Sep 19, 2023
Thank you for your review score.

8/10 Good

Andrew

Liked: Staff & service, room comfort
Overall very nice
Check-in was easy and quick and room was ready early. Lady on reception very friendly and helpful. Room was really nice and I'd say recently refurbished. Pool area was really nice and clean and fresh pool towels available from reception. Plenty of parking spaces. Only negatives I would say is the walk to room was a bit like walking through building site as it's currently undergoing renovations but it didn't bother me. Room was on ground floor overlooking the back of hotel so had to have curtains closed all the time for privacy.
Stayed 1 night in Sep 2023
Response from Sales Manager on Sep 18, 2023
Thank you for your review and your kind words. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Disappointed with my room which didn't have a window just a skylight so no fire escape .
Stayed 2 nights in Sep 2023
Response from Sales Manager on Sep 5, 2023
Thank you for your review. Our 2 Deluxe Twin rooms with Skylights have air conditioning but fire exit details are printed on the back of the hotel doors with the route to the closest fire exit.

8/10 Good

Mervyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 2 nights in Aug 2023
Response from Sales Manager on Aug 29, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t judge a book by its cover
Upon arrival I wasn’t to sure as the outside looked like a hostel well around the back where the rooms are but do not let that put you off it’s beautiful inside friendly staff everywhere you go nothing was to much it was so relaxing there definitely staying again
Stayed 1 night in Aug 2023
Response from Sales Manager on Aug 22, 2023
Thank you for your review. We are pleased that you enjoyed your stay. We have almost finished our bedroom refurbishment and are planning to refurbish the front of the hotel next.

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Heronston hotel many times. Staff always helpful and polite Good food and service
Stayed 1 night in Aug 2023
Response from Sales Manager on Aug 23, 2023
Thank you for your review. We look forward to welcoming you back to the hotel.

2/10 Terrible

Harold

Stayed 1 night in Aug 2023
Response from Sales Manager on Aug 9, 2023
Thank you for your review score. We hope you will return for a more enjoyable stay next time.

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel which has gone through an extensive refurbishment everywhere, will be certainly using again as was looking tired in the past.
Stayed 1 night in Jul 2023
Response from Sales Manager on Aug 3, 2023
Thank you for your review. We are pleased that you liked the results of our refurbishment and we look forward to welcoming you back to the hotel,

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 31, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

6/10 Okay

Helen

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 31, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel for a more enjoyable stay next time.

10/10 Excellent

Siwan

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 28, 2023
Thank you for your review score. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sales Manager on Jul 25, 2023
Thank you for your review score. We look forward to welcoming you back back to the hotel.

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 24, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Lauren

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 19, 2023
Thank you for your review score. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

10/10 Excellent

Tracy

Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 17, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

debbie

Stayed 2 nights in Jul 2023
Response from Sales Manager on Jul 10, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Business stay, great location and service.
Stayed 3 nights in Jul 2023
Response from Sales Manager on Jul 10, 2023
Thank you for your review. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are undergoing refurbishment and I was in a refurbished room. Which to my surprise was in a poorly finished state, plug sockets loose, panels not fitted securely and generally looks unfinished. And to refurb and NOT put AC in the rooms? The restaurant menu is very poor in terms of choice, they could do better. Tried to tell them on check out but she was not interested.
Stayed 2 nights in Jun 2023
Response from Sales Manager on Jun 29, 2023
Thank you for your review. We are sorry for the inconvenience you experienced in your refurbished bedroom and your comments have been passed to our Maintenance Manager. We are sorry you did not like the choices on our Restaurant Menu. We are introducing a new menu this week. We hope you will return for a more enjoyable stay next time.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sales Manager on Jun 29, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Shocking
Receptionist was not friendly and had no knowledge regarding invoices/receipts. Could not work with apple pay so had to get food elsewhere along with breakfast as they could not put all my expenses on one invoice for me. Room phone did not work, no water supplied in room. No room service could be provided due to the phone not working. Manager could not help with my invoice query and walked away, no help whatsoever. Was told I made a mistake as I never booked through them. Would not stay here at all! ABSOLUTE DISASTER!
Stayed 1 night in Jun 2023
Response from Natasha on Jun 23, 2023
Thank you for bringing these issues to my attention. I am sorry for the lack of service you received. I will ensure all receptionists receive further training to ensure this does not happen again in the future.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Natasha on Jun 20, 2023
Thank you for your high score. We are glad you enjoyed your stay and look forward to welcoming you back to our hotel in the future.

4/10 Poor

John

Traveled with partner
Not a bad hotel, however, there was function on and our room was right above the function room and we had to listen to the very loud music until 12pm. Given we had to get up at 5am it was a very poor sleep and was highly annoying. I'd actually like to get a partial refund for this inconvenience and disturbance caused.
Stayed 1 night in Jun 2023
Response from Natasha on Jun 19, 2023
Thank you for your review. I am sorry your stay was less than perfect. If you had reported to reception they could have resolved this before check out. Please contact the hotel if you wish to speak to the Guest Relations Manager. Thank you.

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Natasha on Jun 20, 2023
Thank you for your high score. We are glad you enjoyed your stay and look forward to welcoming you back to our hotel in the future.

6/10 Okay

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, however the gym was closed and the hallways were in a poor condition and renovations were in progress. On the Friday there was a wedding, so it was very noisy in the evening
Stayed 2 nights in Jun 2023
Response from Sales Manager on Jun 13, 2023
Thank you for your review. We have posted details of the remaining refurbishment work on all websites. We look forward to welcoming you back to the hotel.

10/10 Excellent

Dawn

Stayed 2 nights in Jun 2023
Response from Sales Manager on Jun 14, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Dean

Stayed 1 night in Jun 2023
Response from Sales Manager on Jul 3, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 Excellent

Ian

Stayed 1 night in Jun 2023
Response from Sales Manager on Jun 12, 2023
Thank you for your review score. We look forward to welcoming you back to the hotel.

8/10 Good

Emmi

Stayed 1 night in Jun 2023
Response from Natasha on Jun 7, 2023
Thank you for your review score. We are glad you enjoyed your stay.

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent food, pleasant staff, doing refurbishment on some of the site. One of the better Best Western hotels
Stayed 1 night in May 2023
Response from Sales Manager on May 26, 2023
Thank you for your review and your kind words. We look forward to welcoming you back to the hotel.

6/10 Okay

Carley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Sales Manager on May 26, 2023
Thank you for your review score.

8/10 Good

wyn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Natasha on May 23, 2023
Thank you for your review. We look forward to welcoming you back to the hotel.

8/10 Good

John

Liked: Cleanliness, staff & service
Shame about the ongoing work. Supplies of Tea etc. was not enough for two days.
Stayed 2 nights in May 2023
Response from Natasha on May 18, 2023
Thank you for your review. Tea & Coffee supplies for your bedroom can be topped up if requested at reception. We look forward to welcoming you back to the hotel when the final refurbishment stages are complete, in the very near future.

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The overall experience was good, room over hot, slow service at breakfast.
Stayed 4 nights in May 2023
Response from Natasha on May 15, 2023
Thank you for your review. We look forward to welcoming you back to the hotel.

4/10 Poor

Christian

Traveled with partner
Disliked: Amenities, property conditions & facilities
Paid extra for superior suite. Woken up at about 4:30 continuously by loud drilling noise. Complained to hotel staff but so far nothing has been done and I have had no response.
Stayed 1 night in Apr 2023
Response from Natasha on May 3, 2023
Good afternoon Christian, I have responded to your email directly. There was a delay in this response due to the bank holiday. I hope you are happy with my email, I look forward to your reply. Thank you.

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Fantastic Staff & Rooms, shame about the rest.
The hotel staff were incredibly friendly and helpful. The food was unfortunately terrible at the bar in the evening. The sweet potato fries were burnt, the prawns were tiny frozen prawns, the steak was fatty and chewy (not flat iron steak) the Chorizo came in a tomato sauce with olives, very random. The bar was very busy and a staff member was getting trained (getting trained very well to say) so unable to complain that evening as they were rushed. The fire alarm woke us up at 5.30/6am after an incredibly busy day prior. The hot tub was out of use. Rooms were very clean and modern. Overall disappointing but staff were commendable.
Stayed 1 night in Apr 2023
Response from Sales Manager on May 2, 2023
Thank you for your review and your kind words which will be passed to the staff. We are sorry for the inconvenience you experienced and all of your comments will be passed to our Head Chef. We hope you will return for a more enjoyable stay next time.

10/10 Excellent

Navpreet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Value
Stayed 1 night in Apr 2023
Response from Sales Manager on May 2, 2023
Thank you for your review. We look forward to welcoming you back to the hotel.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Sales Manager on Apr 24, 2023
Thank you for your review score. We are pleased that you enjoyed your stay.