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Reviews of Holiday Inn Express Newport, an IHG Hotel

3 out of 5
Holiday Inn Express Newport, an IHG Hotel
Lakeside Drive, Coedkernew, Newport, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property better than I imagined. Spacious room, spotlessly clean bathroom and toilet. Choice of breakfast. Excellent value for money.
Stayed 4 nights in Apr 2024
Response from Hotel Operations Manager on Apr 23, 2024
Thanks for the review and feedback, Joseph.We're pleased to read that you thoroughly enjoyed your stay.Our housekeeping team will be proud to see the lovely comments about the cleanliness.All the best,Jamie

4/10 Poor

janel

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was just ok.. nothing special. The breakfast was just plain nothing exciting. The internet was pretty terrible though, hardly could get any service in my room. Overall the stay was ok.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 22, 2024
Thanks for the review, Janel.We're pleased to read that you started your day off with our breakfast service.All the best,Jamie

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A clean and quiet atmosphere. Decent breakfast with pleasant and helpful staff. Comfortable beds and tea making facilities. Would definitely stay again and recommend.
Stayed 4 nights in Apr 2024
Response from Hotel Operations Manager on Apr 22, 2024
Thanks for the review, Carol.We're pleased to read that you found our location clean and quiet.Comfortable and convenient rooms? We've got you!It's great to see you started your day with our inclusive buffet breakfast.The team will be happy to see they made a good impression.All the best,Jamie

8/10 Good

PRASANNA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel with many free parking slots. Only little not-so-good thing is they don't have enough plant based breakfast options and sadly they dont' serve hash-browns at all leaving the breakfast incomplete
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Apr 10, 2024
Thanks for the review.Our housekeeping team works hard to make sure guests have a clean and comfortable stay.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Jamie

10/10 Excellent

Tom, Warlingham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good option for us for a one night stay mid-way on our overall journey. Staff were very friendly at check-in and when we left. Food selection was good for us and our six year old. Room was clean and tidy. What i'd expect from a HIE at a reasonable price.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 10, 2024
Thanks for the review and feedback, Tom.We're glad our location suited your needs.Our housekeeping team works hard to make sure guests have a clean and comfortable stay.Jamie

10/10 Excellent

pamela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean tidy and welcoming. Staff were friendly and nothing was too much trouble.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Apr 9, 2024
Thanks for the review and feedback, Pamela.It's great to see the hotel was spick and span during your stay.The team will be happy to know their service was worth mentioning.All the best,Jamie

10/10 Excellent

Péter

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and easy access to motorway.
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the review!All the best,Jamie

10/10 Excellent

William Owen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the M4 Motorway, near Cardiff and West Country.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the review, William Owen.We're pleased to read that you appreciated our location.All the best,Jamie

4/10 Poor

Jasmin Joy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs some repair on the room. Water drips from the heater/air-condition. The lifts smells wee. There are visible dust in the room too (lamp, table)
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Jasmin, thanks for reviewing your recent stay. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Louise -

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large reception, bar and restaurant area.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 18, 2024
Thanks for the review and feedback, Gary.We appreciate it!All the very best,Jamie

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pub next door
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 13, 2024
Thanks for the review, David.All the best,Jamie

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Unduly expensive due to local attractions.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 13, 2024
Thanks for the review and feedback, Geoffrey.All the best,Jamie

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review!All the very best,Jamie

10/10 Excellent

Lee, redcar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dog friendly hotel. Room was a good size and clean.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review, Lee.We're pleased to hear that you enjoyed your stay!All the very best,Jamie

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review.All the best,Phillipa

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what I wanted. Cheap, cheerful and clean. Will be staying again.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
We appreciate your kind words, Gavin.We look forward to seeing you again soon.All the best, Philippa -

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the review.All the best,Jamie

10/10 Excellent

Rubina

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the review.All the best,Jamie

10/10 Excellent

Sharleen

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the review.All the best,Jamie

10/10 Excellent

Katherine

Traveled with family
Liked: Amenities
It was very clean and had plenty of space
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 12, 2024
Thanks for your top marks.All the best, Phillipa-

10/10 Excellent

Charley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 30, 2024
Thanks for the review!All the best,Phillipa

8/10 Good

Edilson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean but not a lot around the area, you will need to drive to get to a restaurant as the one near by only takes bookings in and it’s a pub!!!! Never mind the hotel is nice and quiet..
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 25, 2024
Thanks for the review and feedback, Edilson!We're pleased to hear that you found our hotel, nice and quiet.Our team are always on-site 24/7 and happy to help recommend something to you during your stay!All the best,Phillipa - Hotel Operations Manager

8/10 Good

Ian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Ian, thanks for the amazing rating. We hope to welcome you back and All the best, Philippa - Hotel Operations Manager.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days in South Wales.
Like all Holiday Inn express hotels this was well run. It was great to have breakfast as part of the price and the breakfast was very good. We ate once in the evening and the meal was very tasty but could have been bigger. The bar service was ok but had to wait a while sometimes while someone was at reception. Overall a good experience and we will use Holiday Inn express in the future.
Stayed 3 nights in Jan 2024
Response from HOM on Jan 22, 2024
Andrew, thanks for taking the time to review our hotel! A buffet breakfast is the perfect way to start the day. Thanks for the feedback and we hope to see you again. All the best, Philippa - Hotel Operations Manager.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, staff helpful. Pub/ restaurant adjacent
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 17, 2024
Thanks for the review and feedback, David!We really appreciate it!All the best,Phillipa

8/10 Good

Falguni

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 16, 2024
Thanks for the review.All the best,Phillipa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 9, 2024
Thanks for the review!All the best,Phillipa

10/10 Excellent

Ingrid-Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find…
We thoroughly enjoyed our stay. Good sized room, dog friendly, our pup even received some gifts and a ball that he enjoyed. Not much space around to walk your dog (as hotel is located in an Industrial estate) but a short drive or walk you have a National Trust property that is just perfect for that. Great breakfast that was included, we also had some meals (served after 5:30pm) which were good. Very pleasant staff and clean surroundings.
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
Thank you so much! We appreciate this more than you knowWe can't wait for you to visit us again.All the best, Philippa -

10/10 Excellent

Leon

Stayed 1 night in Dec 2023
Response from HOM on Jan 22, 2024
Wow, 5-stars! Thanks so much, Leon. We hope to welcome you back and All the best, Philippa - Hotel Operations Manager.

4/10 Poor

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Wales stopover
Staff were great, breakfast was good but manic, room was good but the sofa bed was extremely uncomfortable, even for kids. It was also quite noisy through the night with people coming and going.
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Lee, thanks for your feedback. The team will be happy to see they made a good impression. Please drop us a message so we can discuss this. All the best, Philippa - Hotel Operations Manager.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, joseph. We hope to see you again and All the best, Philippa - Hotel Operations Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Buffet breakfast was great. Staff friendly and helpful
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, John. We hope to see you again and All the best, Philippa - Hotel Operations Manager.

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much, Michaela.All the best, Philippa -

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, welcoming hotel in a great location
The staff were wonderful - friendly, welcoming, helpful (even lent me a phone cable because I'd forgotten mine!). The hotel is modern, clean and comfortable and you can't ask for more - especially for the price! Complimentary breakfast was better than plenty we've paid for!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for your lovely review, Aaron.It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said!All the best, Philippa -

6/10 Okay

Ellie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 28, 2023
Thanks for your review, Ellie.All the best, Phillipa-

10/10 Excellent

Gerry

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the perfect rating, Gerry!All the best, Philippa -

8/10 Good

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Thanks for the review!All the best,Phillipa

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel and does a good buffet breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your lovely review, Mike.All the best, Philippa -

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight stays
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your positive comments, Colin.All the best, Philippa -

8/10 Good

Francis

Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the review, Francis!All the best,Phillipa

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was really friendly. We managed to get checked in an hour earlier. Which was very grateful after a 4 hour drive! Room was made up for us. Sofa bed and double bed. Clean bathroom Roomy bedroom Friendly staff Great breakfast
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 5, 2023
Thank you very much for the review and feedback, It's greatly appreciated.We're so pleased to hear you had a lovely time staying here.All the best,Phillipa

8/10 Good

Paul

Good place to stay a night. Breakfast included.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, Paul!We really appreciate it and we hope to be able to welcome you back with us again soon!All the best,Phillipa

8/10 Good

Sandra, Halesowen

Liked: Cleanliness, staff & service, property conditions & facilities
The hairdryer was faulty when I came to use it. A call to reception and I had a brand new one in 10 mins
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 27, 2023
Thank you for the review, Sandra.We really appreciate you taking the time to leave feedback and we're so glad our team managed to sort you out with a new hairdryer as soon as possible!All the best,Phillipa

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 18, 2023
We appreciate your feedback, Amy!All the best, Philippa -

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas shopping getaway
Fantastic. Couldn’t fault the hotel or staff
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
Sarah,Thank you for the review.We're so glad our team made your stay that much better and you loved our location.All the best,Phillipa

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming friendly and helpful, the food was good and overall good experience. Would definitely stay again
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 8, 2023
Thank you very much for the review and feedback, Christopher.We really appreciate it. We're so pleased to hear that you had a great time with us and we hope to welcome you back with us again soon.All the best,Philippa

8/10 Good

graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
We appreciate your kind words, Graeme.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for a short break
Value for money very good . Whilst in an industrial estate it was a good base in which to explore the area. Staff were pleasant and gave helpful information about the area. Only a short break to refresh the mind and body. There is a pub next door bit we did not try it as it closed at 8 on a Sunday. Also nice park close by for pleasant stroll or visit the national trust property.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 24, 2023
Thank you very much for the review and feedback, Paul! It's greatly appreciated and we hope to be able to welcome you back with us again soon.

8/10 Good

Maroof

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 18, 2023
Thank you very much for the review and feedback! We really appreciate it.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 17, 2023
Thank you very much for the review and feedback, It's greatly appreciated.