Ratings based on 82 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Posted Aug 20, 2015 on Hotels
for Couplesby james from demu france
dirtyPosted Aug 20, 2015 on Hotels
People were very nice and helpful but room was dirty bath still had pubes in it and sheets had not been changed. When I booked hotel it had a 4.4 out of 5 rating now its 3.7 maybe hotel.com needs to check this out???
for Business Travelersby A verified traveler
Posted Aug 17, 2015 on Hotels
Very comfortable and enjoyable stay. The only let down was the snail pace 'high speed' internet.
for Business Travelersby Nicola
Posted Aug 17, 2015 on Hotels
by A verified traveler from London
Disappointing!Posted Aug 10, 2015
Pros: The proximity to the M4
Cons: Total renovation, new bed linens, better TV channels (not even freeview channels offered!), free Wi-Fi without strings attached, better breakfast area
Location: Lots - Cardiff for shopping, Brecon Beacons for outdoor activities, Big Pit, Millennium Stadium
My husband and I were travelling to Newport for a family occasion. We hadn't stayed at this particular hotel for many years and were looking forward to it as we are fans of the Holiday Inn brand. We were immediately disappointed by the drab foyer and rather long wait for the receptionist to come out of the back office. Check in was fast and straight forward, but we were somewhat surprised to find that Wi-Fi wasn't free unless we joined the loyalty programme, despite Expedia clearly stating it was free. The Wi-Fi code was changed every 24 hours, which we had to call down for each day - such a nuisance. The corridors and stairs were extremely dated and stiflingly hot. The smell was a cross between damp and stale. Our room was a big let down and nothing like we expected of a Holiday Inn - dated furniture, old bed, dreadful pillows and duvet, awful bedding. Our duvet cover was coming apart at the seams and the pillows and duvet felt like solid lumps of foam. The sofa was not hygienic! The bathroom was awful - cracked floor tiles, broken toilet roll holder, dated bath and shower, poor lighting. Breakfast was included in our room rate and the choice of breakfast items was impressive, but the quality of some of the cooked items was not as expected. The fried eggs had sat out for so long they were hard and rubbery and the bacon was fatty. The staff, however, were very pleasant and attentive, bringing fresh tea and coffee. The hotel needs some serious TLC!
for Familiesby Gavin from Daventry
Very friendly and comfortable HotelPosted Aug 9, 2015 on Hotels
V enjoyable couple of nights. Very comfortable room, very helpful and friendly staff. I tried the swimming pool which was smallish but in a very nice layout with the gym and changing rooms close by. Excellent breakfast and bar and seating area well designed.
for Business Travelersby HIDEYA
Posted Jul 31, 2015 on Hotels
for Couplesby GARETH from Swansea
Nice accomodation near NewportPosted Jul 30, 2015 on Hotels
Stopped overnight on way to a funeral, not the best of occasions, but hotel really nice. Good bar meal and nice breakfast and easy access due to location alongside motorway. Not as grand as the Celtic Manor opposite, but much cheaper! Would stay again.
for Getaway With Friendsby Alan from Denmark
Posted Jul 28, 2015 on Hotels
A reasonably priced hotel where the location suited my planned activities but was located away from the city centre and a car is essential. Very good breakfast and comfy rooms, though showing signs of some Wear & tear.
for Familiesby A verified traveler
Disappointed. OldPosted Jul 24, 2015 on Hotels
We expect a free Wi-Fi for our stay. However, the lady reception only gave us 15 min free. When we try to explain our order should have included free Wi-Fi, she gave us another password without explaining. Then, we request for her manager. Then he came out to explain about joining the membership for enjoying free Wi-Fi. We are very disappionted for her services. Furthermore, if Free Wi-Fi is only gain from membership, why we need to pay extra during our order via Hotel.com.