Posted Aug 26, 2015
Overall, the hotel is in a lovely setting, however the staff are the most useless, unhelpful, and genuinely rude team I have come across in over 200 hotels. They had no knowledge of the wine, which was impressive as the hotel is set in and markets itself as a vineyard. They also had no knowledge of local restaurants when asked when their own restaurant was closed. They also failed to inform us that the lunch was fully booked on our arrival, which led to us having to locate our own lunch, as yet again they failed to know where else to go. Finally, throughout this experience, they were rude and blunt with us, for no reason other than they did not know the answers to our fairly basic questions.
Very dissapointing and we wonder what the management team do?