Ratings based on 397 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from g

Great close to town

Posted Jan 16, 2017
Couldn't sleep bed too hard and didn't sleep a wink on first night
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great hotel. Lovely staff.

Posted Jan 1, 2017
Very accommodating staff. Lovely hotel close to city centre. Only gripe was that we had to pay for parking. Other than that, room was good, Xbox in reception went down well with our 9 year old as did the pool with lovely warm water which was welcome on a winters day!
Comment from Hotel Management
Jan 5, 2017 by Suzanne, Hotel Management
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Your comments regarding parking have been noted. Kind regards, Suzanne Staples, Guest Services.
4 out of 5
Recommended
for Everyone
by A verified traveler from Evans

Child friendly hotel

Posted Dec 31, 2016
Always stay in this hotel. Excellent facilities. Easy access. Great swimming pool. Excellent food and friendly staff. Easy access to main tiwn shopping centre.
Comment from Hotel Management
Jan 5, 2017 by Suzanne, Hotel Management
Loving the picture with Mr Snowman. Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards, Suzanne Staples,. Guest Services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Lovely family facilities, the staff were really welcoming to the children as well as the adults. Great location close to city centre.
5 out of 5
Recommended
for Families
by A verified traveler

IDEAL FOR FAMILY CITY BREAKS

Posted Nov 27, 2016
Pros: IT WAS ABSOLUTELY PERFECT FOR OUR NEEDS
STAYED HERE FOR ONE NIGHT TO TAKE OUR CHILDREN TO THE WALES V SOUTH AFRICA RUGBY MATCH AND ENJOY SOME CHRISTMAS SHOPPING. THIS HOTEL WAS PERFECT FOR US. CLOSE TO CITY CENTRE. PLENTY OF PARKING. CHILDREN FACILITIES WERE FAB XBOX IN RECEPTION,GAMES AND IMACS, POOL AND HOT TUB WAS AN ADDED BONUS. RESTAURANT/BAR IDEAL TO ENJOY A BITE/DRINK .STAFF WERE SO WELCOMING AND VERY HELPFUL. WE WILL DEFINATELY STAY HERE AGAIN.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2016
Pros: Nice and relaxing pool area.
Very friendly staff, nice ambience. Bar with food was not too bad and convenient. Unfortunately had a wedding party of Friday evening, which I could hear from the room, but staff were very apologetic about it the next morning when complained about it. Had to pay separately for parking, which isn't great for a hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2016
Pros: All of it
Location: Was only about ten mins away form the centre which was good when you have 2 tried children
Had 2 nights stay to go shopping in Cardiff the hotel was very good clean and warm and breakfast was amazing kids loved it also we went swimming in the hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol UK

Great value for money.

Posted Oct 29, 2016
Good position, round corner from motorpoint and short walk to shopping centre. On site parking a bonus and although its £12 you get to stay until 6pm following day. Did not use pool but if stay again will definitely bring swimming costumes. Breakfast was great with lots of choice. Would not hesitate to stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for family stay

Posted Oct 28, 2016
Pros: the look the eating venues - really good cleanliness
Cons: Thicker duvets, more pillows. TV hard to hear - volume appeared fixed. Hard to cool room down - too warm at night. No parking cost expected - too high
Enjoyed the hotel. Really pleased except for comments/improvements below and unexpected parking costs. I expected parking would be included and was one of the benefits of being close to the city centre.
4 out of 5
Recommended
for Everyone
by A verified traveler from carmarthen

delboy1954l

Posted Oct 22, 2016
Location: just a short walk from the city centre, plenty of shops and places to eat
only down sight was with the deal was that they catch you for parking and breakfast, so the money you thought that you saved was nearly spent on breakfast and parking