Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

A comfortable & very convenient stop

Posted Oct 4, 2016
Pros: Very pleasant & obliging staff.
Cons: Bar prices could be lower.
Location: Ideally situated for people arriving by road.
We were only staying one night for a family event locally. It was ideally placed for us & did everything that we needed it to do.
2 out of 5
by A verified traveler from Manchester

I would not stay there again.

Posted Aug 31, 2016
Overall, this wasn't a horrible experience. I could even commend on the excellent reception staff who did his best trying to sort out some problems that we had. However, I wouldn't have stayed in this hotel again, nor would I recommend anyone to go there. There are far better hotels for the same money. To begin with, I've nearly killed myself (and my son, whom I was holding in my hands) entering the hotel - it rained outside, and someone decided that a tiled entry slope is the best solution for a hotel! To say it is slippery would be a gross understatement. I wasn't the first one to slip there, as the staff was worried when it happenned and immediately they brought out the 'wet surface' sign. We ordered a room with 1 queen bed, but were given two single beds; a crib for a baby wasn't available either (despite their website saying the opposite). In addition, the bathroom was simply dirty - with lots of hair in the bath tub. I have to say thank you to a gentleman at the reception desk, who got us a family room, thus sorting most of this issues, except for one - that room was equally dirty (we had to move the bed a little bit, and the floor underneath was simply gross - half an inch of dust, rubbish, etc.). So it seems that cleanness isn't considered important there. The interior is very tired to say the least. Lots of areas are in need of repair (never mind modernisation!). Breakfast was ok.
Comment from Hotel Management
Sep 6, 2016 by Customer Care, Hotel Management
Dear Tim, Thank you for writing your review. We regret to hear you were disappointed with the cleanliness of your rooms and the set up of the first room you received. We are also sorry about your experience when you first arrived at the hotel. We appreciate your comments and have shared your feedback with hotel management to continually improve our guest experience.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
Pros: Freundliches Personal!
Cons: Das Bad war in Ordnung, könnte aber einen neuen Anstrich vertragen.
Sehr nettes Personal!! Am Stadtrand von Cardiff gelegen. Ideal, um von hier die Umgebung oder auch Cardiff (mit Bus oder Auto) zu erkunden. Großer Parkplatz.
4 out of 5
by A verified traveler

Posted Jul 24, 2016
Comfortable stay friendly staff, good value for money
3 out of 5
by hanne from København

Ledelsen bør i højere grad fokusere på hygiejne

Posted Jul 5, 2016 on Hotels
Hotelværelset OK, men omgivelserne trængte til rengøring. Morgenmaden var maden ok og personalet imødekommende - men hygiejnen i bund. Glas til marmelade og musli fedtede, ny yoghurt hældes oven i det gamle, madrester overalt.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Jun 29, 2016 on Hotels
good location
3 out of 5
by Paul from Coventry

Posted Jun 26, 2016 on Hotels
Night management could not deal with a party in one of the rooms. We had to be moved at 4 to another room.
4 out of 5
by Harry

Nette kamer en goede prijs/prestatie

Posted Jun 21, 2016 on Hotels
Goed bereikbaar hotel voor een kort verblijf met vriendelijk personeel
5 out of 5
by A verified traveler

Posted Jun 18, 2016 on Hotels
We enjoyed an excellent evening meal and tasty all you can eat breakfast. Staff were extremely polite and helpful.