Ratings based on 782 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Park Plaza Hotel

Posted Dec 11, 2017
Pros: Hotel situated very conveniently for city and castle. Hotel good and staff very polite. December, so lovely and cozy for Christmas. Food gorgeous.
Cons: Only complaint was that the room was very cold and we couldn't seem to make it any better with the aircon unit. No spare covers, which we could have d
Location: Location was very good for city centre, theatre and castle.
Hotel situated very conveniently for city and castle. Hotel good and staff very polite. December, so lovely and cozy for Christmas. Food gorgeous. Only complaint was that the room was very cold and we couldn't seem to make it any better with the aircon unit. No spare covers, which we could have done with as the room was cold.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location, nice big rooms

Posted Dec 8, 2017
Cons: Faster check in and staff being more aware of the events around them to provide educated information.
We arrived on a Saturday to check in for a rugby game... we were running a bit late and the gentleman checking us in didn't seem to understand that we were in a hurry.. so incredibly slow, even when we asked if we could speed up, he was on super-slow level, very frustrating. When we asked how long to get to the stadium, he said it would take 2.5 hours to get in (the game started in 5 mins).. Definitely not a speedy, educated check-in.. BUT after that everything went along great. We walked to the stadium in 8 mins, no queues, straight through. The bed was super comfy and the room was nice and big. The bathroom could use an update, a few cracks here and there, but all in all was lovely. They were even nice enough to pack us a breakfast in the morning as we were leaving early. Thank you! I would recommend this hotel, yes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colchester

Lovely modern hotel

Posted Nov 13, 2017
Pros: Excellent location.
We stayed at this hotel for 2 nights. The 60's type building hides a wonderful plush interior. The rooms were very nicely decorated and we had a large modern bathroom with a powerful shower. The reception team and the lady in charge of the breakfast were very professional, and very friendly. Our room price didn't include breakfast but we paid £10 each to have breakfast the morning before we left and I must say it was well worth the price. I can't fault this hotel at all and it is situated in the centre of Cardiff, close to the shopping centre, the castle and the Principality Stadium.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Pros: Fireplaces in lobby lounge
Large room, nicely decorated. Very central Cardiff. Super lounge area and great restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Very centrally located hotel.

Posted Oct 4, 2017
Pros: Central location and very clean.
Cons: We would like to have had another chair in the room as there were two of us and only one chair!
Really enjoyed our stay, made even more enjoyable by the fact that we could walk to the centre of Cardiff. Room was clean and comfortable, staff were helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Lovely hotel

Posted Sep 30, 2017
Room fantastic bed to die for did'nt want to get out really enjoyed our stay
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2017 on Hotels
5 out of 5
by A verified traveler

Lovely stay

Posted Sep 1, 2017 on Hotels
Had a lovely overnight stay in Park Plaza. The pool, sauna and Jacuzzi are lovely and clean, and make for a very relaxing stay. The room was very clean and spacious. The shower very powerful and the bed was extremely comfy and very big! We will definitely be returning again.
5 out of 5
by Ceri

Posted Aug 29, 2017 on Hotels
The hotel is lovely staff great
5 out of 5
by Marian

This traveler left a rating score only Posted Aug 29, 2017 on Hotels