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Reviews of Radisson Blu Hotel Cardiff

4 out of 5
Radisson Blu Hotel Cardiff
Meridian Gate, Bute Terrace, Cardiff, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Greta location and hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, accommodating staff, excellent breakfast! Proximity to the waterfront trails and my daughters residence was excellent.
Stayed 2 nights in Jan 2024

4/10 Poor

Katie, Newton Abbot

Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Sian

Stayed 1 night in Mar 2024

10/10 Excellent

Betty

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great dining options within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to principality stadium
Stayed 1 night in Mar 2024
Response from Liz on Mar 27, 2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Liz on Mar 27, 2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Liam

Business traveler
Liked: Cleanliness, staff & service
Had to park across the road but otherwise a nice stay
Stayed 1 night in Jan 2024
Response from Liz on Mar 27, 2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Kristina, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable location close to Cardiff Castle, bars and shopping.
Stayed 2 nights in Feb 2024
Response from Liz on Mar 27, 2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

sheraz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great two night stay here at the Radisson Blu Cardiff. Great location, lovely hotel, clean spacious and great facilities. Lewis looked after us really well, as did the rest of team. Manager Lewis arranged our early check in as well as our executive room. Lucas and the reception team, bar staff and Damon in the restaurant were very attentive too. Lovely spacious room, great corner room, great view. Can’t wait to come back!!! Thanks
Stayed 2 nights in Feb 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near station and the shops. Walkable to the rugby stadium. Big bedroom with bath and overhead shower.
Stayed 3 nights in Feb 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay was easy to get to the shops, bars and restaurants
Stayed 1 night in Feb 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

4/10 Poor

Sam

Stayed 1 night in Feb 2024
Response from Liz on Mar 27, 2024
Thank you for your review Radisson Blu Cardiff

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 1 night in Feb 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

elwyn

Stayed 2 nights in Feb 2024
Response from Liz on Mar 27, 2024
Many thanks for your review, we look forward to welcoming you back to the hotel soon. Kind regardsRadisson Blu Cardiff

10/10 Excellent

Cian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great access to the train station and the city.
Stayed 1 night in Jan 2024
Response from JP on Feb 5, 2024
Dear Cian Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent location of the hotel. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

6/10 Okay

Lewis

Stayed 1 night in Feb 2024
Response from Liz on Mar 27, 2024
Thank you for your review Radisson Blu Cardiff

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I would stay again and only minor issues
Lovely staff and clean, modern hotel, room was fine but old carpet with stains let it down. Good breakfast but big shared containers of sauces and jams e.g. brown sauce in a full pint size glass, how many times has that been topped up or refreshed?
Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Average
Average city centre hotel rooms a bit dated and parking very expensive
Stayed 5 nights in Jan 2024
Response from JP on Jan 23, 2024
Dear Michael Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be discussed with the heads of departments to seek a prompt improvement. Our Car Park is ran by a 3rd party and I will pass your comments to the company for review.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay but guests opposite our room was disturbing with early hours antics and we think there was some security check ins which was good but felt a bit uneasy - not the staffs fault = lovely place to stay
Stayed 2 nights in Jan 2024
Response from JP on Jan 23, 2024
Dear Robert Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffWe are delighted to read from your review that you enjoyed your recent stay with us. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be discussed with the front desk team to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Comfortable friendly clean and a great location ..
Stayed 1 night in Jan 2024
Response from JP on Jan 23, 2024
Dear Gary Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the great location. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

Rob

Stayed 2 nights in Jan 2024
Response from JP on Jan 23, 2024
Dear Gary Thank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

KIMBERLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Patrick

Liked: Staff & service
Room was very cold and decor a bit dated. The carpet was scruffy in places and the walks had some marks on it. Staff were excellent though from check in to check out. In particular the chef on Sunday morning. My partner asked a waiter did they sell scones and he checked with the chef and said that they did not. 15 minutes later the chef came out with fresh baked scones - was a lovely gesture.
Stayed 2 nights in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

6/10 Okay

Zenaib

Liked: Staff & service
Rooms need an update
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP on Jan 23, 2024
Dear Gary Thank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

2/10 Terrible

Robert

Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson Blu Hotel, Cardiff

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the receptionist was very nice and helpful. The room was very clean and presentable. I would definitely be coming back to this hotel.
Stayed 1 night in Jan 2024
Response from JP on Jan 10, 2024
Dear Dean Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the helpful service you received from our ambassador on arrival. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from JP on Jan 23, 2024
Dear Gary Thank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Bernie

Stayed 1 night in Jan 2024
Response from JP on Jan 23, 2024
Dear BernieThank you for taking the time to share your feedback score from your visit to Radisson Blu Hotel, Cardiff.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Jon-Paul ReedRadisson Blu Hotel, Cardiff

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Denzil

Stayed 2 nights in Dec 2023
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

2/10 Terrible

Jordan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I was really gutted, after getting in after a nice night out we got back and the air-con didn’t work and coz we checked in late we didn’t stay in the room that long, so we didn’t no any issue but the toilet wouldn’t stop flushing so it getting on and in the morning there was holes in the curtain so the lights was coming in they was moths holes, reallt Gutted coz if we didn’t get back in till gone 1 and my wife didn’t fall asleep I would have asked to move rooms but I new they was fully booked as well coz I was told when checking in
Stayed 1 night in Dec 2023
Response from JP on Jan 3, 2024
Dear Jordan Thank you for reaching out to us and providing feedback about your recent visit to the Radisson Blu Cardiff. I sincerely apologise for experience you encountered during your stay, your feedback allows us to address any shortcomings and work towards providing a better experience for our valued guests.I regret your stay was not up to standard all of your points will be discussed with our maintenance and housekeeping departments to seek improvements in service.Once again, we apologise for any inconveniences experienced during your stay. We appreciate your feedback and value your patronage. Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came on a last minute night away was perfect had a junior suite nice veiw from room amazing bed good breakfast also had a nice surprise room comes with 2 hrs of free bar really nice touch.. Staff are really friendly Will definitely be returning for another perfect night away
Stayed 1 night in Dec 2023
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

4/10 Poor

Jim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not worth the money - sub par accommodation. Have stayed in a fair few centrally located Cardiff hotels and this is one of the worst. Imagine a pretty low-grade student accommodation and you get the picture! Paid over £230 for a junior suite (1903) for the night and vastly overpriced for what you get from a quality perspective. Stains on the carpet, shabby bedside cabinets and wardrobes. Glad we were only staying one night. Panoramic view - as long as you were standing up - sitting down you can’t see anything due to the design of the outside of the building. If you are offered 1903 refuse immediately! When it rains the noise of the rain hitting the fascia outside the window is also very loud - and will wake you up! Spoke to the receptionist-in-charge 20 minutes after arriving. She knew the carpets were stained and that the furniture was shabby, apologised, but really couldn’t offer a solution. Positives - the breakfast was good and staff helped when things weren’t available (after some cajoling) and it’s a decent location. Overall though there are way better hotels in Cardiff!
Stayed 1 night in Dec 2023
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, CardiffPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, Radisson Blu Hotel, Cardiff

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

8/10 Good

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Janelle

Stayed 2 nights in Dec 2023

10/10 Excellent

Rhos

Stayed 1 night in Dec 2023
Response from Lewis Lewis on Feb 27, 2024
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis LewisRadisson Blu Hotel, Cardiff

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Tricia

Stayed 1 night in Dec 2023

8/10 Good

A

Stayed 2 nights in Dec 2023

4/10 Poor

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Phoned hotel direct to enquire about early check in, was informed a note would be added to my reservation and they would try where possible, appreciate it wasnt a given. When i arrived tgere was no such note against reservation. At 1:30am the fire alarm sounded, again appreciate these things happen, but the staff didnt have a clue how to carry out the roll call with the crowd at the back not being able to hear names being called and viceversa. We were outside for an hour in the butter cold due to a technical fault, that took forever to resolve. On checking out, there wasnt even an apology for the fire alarm
Stayed 1 night in Dec 2023
Response from JP on Dec 21, 2023
Dear Chris I want to express our sincere gratitude for taking the time to share your feedback regarding the recent evacuation at Radisson Blu Cardiff.First and foremost, we deeply regret any inconvenience or distress caused during the evacuation. Please understand that the safety and well-being of our guests and team members are of the utmost importance to us. As a 21-story building, our night evacuation procedures differ due to the limited team members on site during these hours as with most hotels.I understand the distress caused by the activation of the fire alarm, particularly in the early hours of the morning. Our dedicated night team, though small like many others during the night, acted diligently to ensure the safety of all guests. We provide clear guidelines in each guest bedroom regarding evacuation procedures, and we sincerely apologise for the impact of this false alarm, which was maliciously triggered by another guest. Until a thorough investigation is completed, we are unable to welcome anyone back into the hotel.We appreciate your understanding during this challenging time, and please rest assured that we are committed to learn from the experience and your feedback helps with future training. The safety of our guests remains our top priority.Regarding the issue you had upon check in, please be assured this has been discussed with the front of manager to ensure a prompt improvement in service.Thank you once again for your understanding. Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff

8/10 Good

Liam

Stayed 1 night in Dec 2023

2/10 Terrible

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

4/10 Poor

Diane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointed.
Booked twin beds room.got a disabled bedroom. With doublebed! After ringing an requested twin bedroom! We have stayed at Raddisan 3.times.and this was the worse stay! We also had to get up early hour has some stupid person set off 2.fire alarms! Everyone had to vacate rooms and go outside etc.little children has well! Dreadfull stay this time!
Stayed 1 night in Dec 2023
Response from JP on Dec 21, 2023
Dear Diane I want to express our sincere gratitude for taking the time to share your feedback regarding the recent evacuation at Radisson Blu Cardiff.First and foremost, we deeply regret any inconvenience or distress caused during the evacuation. Please understand that the safety and well-being of our guests and team members are of the utmost importance to us. As a 21-story building, our night evacuation procedures differ due to the limited team members on site during these hours as with most hotels.I understand the distress caused by the activation of the fire alarm, particularly in the early hours of the morning. Our dedicated night team, though small like many others during the night, acted diligently to ensure the safety of all guests. We provide clear guidelines in each guest bedroom regarding evacuation procedures, and we sincerely apologise for the impact of this false alarm, which was maliciously triggered by another guest. Until a thorough investigation is completed, we are unable to welcome anyone back into the hotel.We appreciate your understanding during this challenging time, and please rest assured that we are committed to learn from the experience and your feedback helps with future training. The safety of our guests remains our top priority.Regarding the issue you had regarding twin bed & accessible room please be assured this has been discussed with our reservations and front of manager to ensure an improvement in service.Thank you once again for your understanding. Sincerely, Jon-PaulRadisson Blu Hotel, Cardiff