Ratings based on 111 Verified Reviews

4.3 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 7, 2017
We were put in a building away from the hotel even though I am disabled , so had to walk down a road back and forth for for meals or drinks, in the room the carpet was terrible , it had stains all over , so left shoes on as it was uncomfortable walking around bare foot
Comment from Hotel Management
Feb 9, 2017 by SImon Daniel, Hotel Management
Thank you for reviewing your stay. I am sorry you are so unhappy. We have a limited number of disabled rooms available, and i cannot find any record that you requested one when you booked. Simon Daniel - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant and beautiful

Posted Dec 1, 2016
Absolutely stunning with excellent views and service. Pool area is brilliant would definetly come back and stay again.
Comment from Hotel Management
Dec 2, 2016 by Simon Daniel, Hotel Management
Thanks for our 5/5 review. Simon Daniel - General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Gloucester

Recent Stay at Ramada, Usk

Posted Nov 27, 2016
Pros: The lovely quiet setting and we had a lovely spacious room. As it is nearing Christmas the courtyard was decorated with lights very welcoming.
Cons: As we are elderly our room could have benefitted from another higher chair to sit on. There was a lovely chesterfield sofa and one high wooden chair.
Lovely hotel in beautiful surroundings. Conveniently placed to travel to Cardiff and Newport. All in all a very pleasant stay - could not fault the staff who were all very friendly and made you feel so welcome.
Comment from Hotel Management
Nov 28, 2016 by Simon Daniel, Hotel Management
Thanks for taking the time to re-view your stay with us. Simon Daniel - General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Rural location but close to larger towns

Posted Nov 26, 2016
Very pretty location and hotel. Lovely, warm & welcoming staff. Delicious breakfast. Only downside was dirty carpet in my room.
Comment from Hotel Management
Nov 28, 2016 by Simon Daniel, Hotel Management
Thank you for your feedback, which we value and wll use. Simon Daniel - General Manager
5 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for our 5/5 Review. Excellent!!! Simon Daniel - General manager
1 out of 5
by A verified traveler

Posted Nov 12, 2016
very disappointing experience for 4 days stay, dirty carpets, insects in rooms and broken Bathroom/Toilet.
Comment from Hotel Management
Nov 14, 2016 by Simon Daniel, Hotel Management
Thank you for your review, I am sorry you were unhappy. Please contact me directly at the hotel if you wish to discuss this further
4 out of 5
by A verified traveler

Great place to stay and relax

Posted Nov 11, 2016 on Hotels
Excellent place to wind down after a busy day. Very friendly staff and good service.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay with us
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
WOW 5/5 Thanks!
4 out of 5
Recommended
for Families
by A verified traveler from Cockermouth

Very good overall for family.

Posted Oct 27, 2016
Location: Handy for Monmouth
Room 19 toilet door requires joiner attention as it failed to close. Excellent spa pool with steam room and sauna
Comment from Hotel Management
Nov 4, 2016 by Simon Daniel, Hotel Management
Thank you for your feed-back
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in peaceful setting.

Posted Oct 14, 2016
Excellent pool and restaurant food was first class.
Comment from Hotel Management
Oct 14, 2016 by Simon Daniel, Hotel Management
Thank you for our 5/5 review. Simon Daniel - General Manager