Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Brilliant and beautiful

Posted Dec 1, 2016
Absolutely stunning with excellent views and service. Pool area is brilliant would definetly come back and stay again.
Comment from Hotel Management
Dec 2, 2016 by Simon Daniel, Hotel Management
Thanks for our 5/5 review. Simon Daniel - General Manager
4 out of 5
by A verified traveler from Gloucester

Recent Stay at Ramada, Usk

Posted Nov 27, 2016
Pros: The lovely quiet setting and we had a lovely spacious room. As it is nearing Christmas the courtyard was decorated with lights very welcoming.
Cons: As we are elderly our room could have benefitted from another higher chair to sit on. There was a lovely chesterfield sofa and one high wooden chair.
Lovely hotel in beautiful surroundings. Conveniently placed to travel to Cardiff and Newport. All in all a very pleasant stay - could not fault the staff who were all very friendly and made you feel so welcome.
Comment from Hotel Management
Nov 28, 2016 by Simon Daniel, Hotel Management
Thanks for taking the time to re-view your stay with us. Simon Daniel - General manager
4 out of 5
by A verified traveler from Devon

Rural location but close to larger towns

Posted Nov 26, 2016
Very pretty location and hotel. Lovely, warm & welcoming staff. Delicious breakfast. Only downside was dirty carpet in my room.
Comment from Hotel Management
Nov 28, 2016 by Simon Daniel, Hotel Management
Thank you for your feedback, which we value and wll use. Simon Daniel - General Manager
1 out of 5
by A verified traveler

Posted Nov 12, 2016
very disappointing experience for 4 days stay, dirty carpets, insects in rooms and broken Bathroom/Toilet.
Comment from Hotel Management
Nov 14, 2016 by Simon Daniel, Hotel Management
Thank you for your review, I am sorry you were unhappy. Please contact me directly at the hotel if you wish to discuss this further
4 out of 5
by A verified traveler from Cockermouth

Very good overall for family.

Posted Oct 27, 2016
Location: Handy for Monmouth
Room 19 toilet door requires joiner attention as it failed to close. Excellent spa pool with steam room and sauna
Comment from Hotel Management
Nov 4, 2016 by Simon Daniel, Hotel Management
Thank you for your feed-back
5 out of 5
by A verified traveler

Lovely hotel in peaceful setting.

Posted Oct 14, 2016
Excellent pool and restaurant food was first class.
Comment from Hotel Management
Oct 14, 2016 by Simon Daniel, Hotel Management
Thank you for our 5/5 review. Simon Daniel - General Manager
4 out of 5
by A verified traveler from southampton. uk

Nice hotel to relax

Posted Sep 28, 2016
A great hotel to stay in and relax and forget about all your worries. The facilities they have are a huge plus to the hotel. The only worry is that it is a bit far from the city if you don't have a a car.
Comment from Hotel Management
Sep 29, 2016 by Simon Daniel, Hotel Management
Thank you for your Review
4 out of 5
by A verified traveler from Basingstoke

Nice, quiet country hotel.

Posted Sep 12, 2016
Pros: Lovely setting. Pleasant ambiance. Lovely characterful room in the old section of the hotel.
Cons: Maintenance. Our shower leaked.
Location: We used the hotel to attend the Usk Show for which it is very convenient.
We have now stayed twice. On this last occasion we got the Valley Room which was HUGE. Sleep quality good. Nice ambiance. Food good. I did have to put a couple of items on their maintenance log but this happens from time to time. It's lovely sitting outside on the lawn in the summer having a few drinks. The restaurant is good, albeit not exceptional. Breakfast is a buffet and there is no choice of eggs - scrambled only. All in all a very pleasant stay. We will return
Comment from Hotel Management
Sep 22, 2016 by Simon Daniel, Hotel Management
Thank you very much for our 4/5 review - Simon Daniel , General Manager
3 out of 5
by A verified traveler

The spa facilities were very relaxing.

Posted Sep 7, 2016
Our favourite part was the spa facilities, although the staff could have been more friendly. The room was comfortable, but the window didn't close properly and the bathroom floor was very slippery.
Comment from Hotel Management
Sep 8, 2016 by Simon Daniel, Hotel Management
Thank you for your feedback. We will use it to improve our service. Simon Daniel - General Manager
3 out of 5
by A verified traveler from Berkhamsted

OK for the money

Posted Sep 5, 2016 on Hotels
Hotel was tired and in need of refurbishment. Staff were helpful and pleasant. Room was very dusty and looked like it hadnt been used for a long while
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for your review. Simon Daniel - General Manager