All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our bathroom smelt badly of mould and was a small and cold room.
The bed was not made when we arrived and the sheet on the mattress was not tucked in or fitted. We had to remake the whole bed ourselves.
The smell in the room because worse over the weekend.
Amelia
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Amelia,Thank you for taking your time and bringing this issue to my attention. i have forwarded this to my head housekeeper who asked me for an apologies on her behalf.Kind Regards,Utkarsha ChauhanOperations Manager
Dear Tania,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
Suite was immaculate, lovely view over the park and Castle grounds. Helpful staff, easy check in process.
Deb
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Deb,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager
8/10 Good
Martin
Apr 14, 2024
Our room needed a lick of paint and some new windows
Martin
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Martin,Thank you for taking your time doing a feedback from your recent visit.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
steve
Traveled with partner
Apr 14, 2024
Loved it ,right opposite Cardiff castle,parked at the rear £15.for 24 hrs,great deal.
Ok it’s an old hotel,expect creaks,chipped paint etc,staff charming and helpful we stayed for breakfast,very good where you could order porridge,poached eggs very good quality..Will definitely go back.
steve
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 16, 2024
Dear Steve,Thank you for your kind review, I am so happy you had a lovely stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
Great location and value for money when you consider the position is close to the castle and many restaurants. We spend a few nights here and will book again.
Vito
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 13, 2024
Good evening Vito,Thank you for your lovely review.Kind regardsLesleyann Dorning
Overnight stay in Cardiff and we thoroughly enjoyed our night at the Angel. Lovely welcome, spacious clean quiet room and the staff were brilliant. An old property but clean and full of character.
David
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 11, 2024
Good evening David,Thank you for your lovely review on your recent stay.Kind regardsLesleyann Dorning
Fabulous location! Within walking distance of everything and right across from the castle! Front desk was super kind a helpful. Perfect place to stay in Cardiff!
Kelsey
Stayed 3 nights in Apr 2024
Response from Utkarsha Chauhan on Apr 11, 2024
Dear Kelsey,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
The Angel Hotel is one of my top favourite Hotel in Cardiff.
Even better when an offer is on .
It’s convenient with shops , restaurants & going out to theatre ,show's & concerts.
Definitely recommend.
Suzie
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Suzie,Thank you for your 5/5 review on your recent visit with us.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Lucy
Traveled with group
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
Lovely place! Our room was very warm though and the window was broken. Additionally bathroom needs some love. But in all, good price, lovely staff and well decorated rooms! Love the location of this hotel
Lucy
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Lucy,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
8/10 Good
Susan
Traveled with group
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
Good value stay, great breakfast, room was dated and a little noisy due to air conditioning unit outside window.
Susan
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Susan,Thank you for your review and sorry for any disturbance caused.Kind Regards,Utkarsha ChauhanOperations Manager
Run down hotel but serves its purpose. Bed comfy but not the cleanest room unfortunately. Hotel needs some attention.
Jessica
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on Apr 9, 2024
Dear Jessica,Thank you for your feedback on your recent stay and i am really disappointed for your inconvenience. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Laura
Apr 6, 2024
Liked: Cleanliness, staff & service, amenities
Found a great deal for the evening. Wouldn’t pay over what we paid for.
Service and staff were amazing!
Comfy bed. Noisy area if you’re not used to it, but suited us close to where we needed to go.
Very warm in rooms, a little dated but didn’t stop us enjoying. Would return if had the same deal
Laura
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 6, 2024
Good evening Laura,Thank you for your kind review.Kind regardsLesleyann Dorning
Fabulous location within walking distance of many shops and restaurants. Staff really friendly and helpful. Hotel itself looks great when you walk in, a little dated in areas but this does not detract from the lovely hotel it is.
Laura
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on Apr 6, 2024
Good evening Laura,Thank you for your lovely review on your recent stay.Kind regardsLesleyann Dorning
Response from Assistant Front of house Manager on Apr 4, 2024
Good evening Melanie,Thank you for your lovely review.Kind regardsLesleyann Dorning
10/10 Excellent
Jeerayu
Apr 2, 2024
Jeerayu
Stayed 2 nights in Mar 2024
Response from Utkarsha Chauhan on Apr 23, 2024
Dear Jeerayu,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
10/10 Excellent
Clintin
Apr 1, 2024
Liked: Cleanliness, staff & service
Clintin
Stayed 6 nights in Mar 2024
Response from Elizabeth Wolfers - Front of House Manager on Apr 4, 2024
Good Morning, Thank you for choosing The Angel Hotel Cardiff.We do hope that we can welcome you back in the future.Kind Regards,
10/10 Excellent
Eiichi
Traveled with partner
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
Good Hotel,.
Eiichi
Stayed 1 night in Mar 2024
Response from Elizabeth Wolfers - Front of House Manager on Apr 4, 2024
Good Morning, Thank you for choosing The Angel Hotel Cardiff.We do hope that we can welcome you back in the future.Kind Regards,
Excellent location in city centre, friendly staff, clean, tired facilities in need of renovation
Nadir
Stayed 6 nights in Mar 2024
Response from Assistant Front of house Manager on Mar 31, 2024
Good evening Nadir,Thank you for taking your time to write us feedback on your stay.Kind regardsLesleyann Dorning
10/10 Excellent
Toby
Mar 29, 2024
Liked: Cleanliness, staff & service
Friendly staff, clean and spacious room, very nice breakfast. The car park isn't massive and we missed getting a space, so just beware if you are banking on close by or free parking. Overall, enjoyed our stay.
Toby
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 29, 2024
Good evening Toby,Thank you for your lovely review.Kind regardsLesleyann Dorning
10/10 Excellent
Gareth
Traveled with family
Mar 29, 2024
Liked: Cleanliness, staff & service
Pleasant stay. Staff at reception were very friendly.
Gareth
Stayed 1 night in Mar 2024
Response from Assistant Front of house Manager on Mar 30, 2024
Good evening Gareth,Thank you for your lovely review.Kind regardsLesleyann Dorning