Ratings based on 703 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at city center

Posted Apr 9, 2017
Nice hotel in a great classic building with alot of history. It's right on city center with great walking access to everything. The pier is a nice 20 min walk away. We had a great time in the city and The Royal catered to us nicely.
3 out of 5
by A verified traveler from Amman, Jordan

disappointing

Posted Apr 8, 2017
Pros: large rooms and nice staff
Cons: Decor, furniture, climate control, noise.
I booked the hotel due to location and high review (4.1/5); the room was large and the location was in the center of town. However, the hotel needs restoration and renovation; the hear in the room was unbearable and the solution from the hotel was to turn on an AC while the hear lingers on !!! But even with this, the AC did not work for many hours. The location is in the heart of town but in an area that is noisy and full of bars where it is noisy and you would run into drunks passing by. I strongly recommend an overhaul of the furniture and decor in addition to fixing up the climate control issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Great location, great staff, great room

Posted Apr 8, 2017
Highly recommended Bargain prices Great location Nicely decorated Great breakfast Great staff
2 out of 5
by A verified traveler

In the town centre

Posted Mar 29, 2017
Our room was very close to the bar next door..... Loud music playing unti early hours.... Would not recommend if you need a good nights sleep. Very disappointed!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean Hotel well situated.

Posted Mar 21, 2017
Pros: Well situated
Cons: Wifi needs overhaul.
Location: Great location in vibrant area close to Station , Stadium and lots of excellent pubs and restaurants nearby.
Rooms were fine however wifi service was slow at best no existent at times - had to raise this on 3 occasions to get any signal even then only slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Mar 18, 2017
Lovely hotel,central location, staff very polite and rooms decorated nicely and very spacious. Only down fall was never told about parking charge of 14 quid until I received a txt message 2 days before and said breakfast included but had to pay an extra £9 as was an error. Would stay again though
5 out of 5
Recommended
for Everyone
by A verified traveler from Pembrokeshire

Nice hotel close to all the shops

Posted Mar 15, 2017
Enjoyed are stay very much will be return in the future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Cons: More staff in reception
The check-in was slow they need more staff in reception . They don't allow me to do any late check out. Wonderful location. Comfortable bed. That's all.
5 out of 5
Recommended
for Everyone
by A verified traveler from west wales

Central to the city

Posted Mar 8, 2017
Pros: Good location, quite,
Cons: Staff could be more knowledgeable
Location: Close to railway/bus station, Princapality stadium, shops
Only issue was the shower. Card was only registered to work for 1 night
2 out of 5
by A verified traveler

Posted Mar 3, 2017
Cons: As above
Location: Ideal for city centre and rugby matches.
Room very cold and small No waste bin for tea bags next to kettle. Bed side light on only one side of bed and it was not possible to turn off light from bed.