Nice welcome, and we were upgraded to a suite, which had a fabulous balcony. Comfortable but squeaky bed, good bath and shower.
The staff are lovely, but some of the rules of the hotel don’t make for a 5 star experience, coming back after 10pm for example you can’t have food in the bar. They have now bags of crisps, but they had run out of these. They had run out of stout, and they had cleaned the coffee machine so you couldn’t get a coffee. Can however go up to room, order room service food, and then come back down to the bar (logic?) Room service drinks are bottles only, so can’t have a glass of wine , or a spirit. Last orders at 11.30, which is very early ( it was a Sunday though, but still not really what one would expect)