Meeting facility

Reviews of voco St David's Cardiff, an IHG Hotel

5 out of 5
voco St David's Cardiff, an IHG Hotel
Havannah Street, Cardiff, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1008 reviews" "
Rating 8 - Good. 219 out of 1008 reviews" "
Rating 6 - Okay. 82 out of 1008 reviews" "
Rating 4 - Poor. 35 out of 1008 reviews" "
Rating 2 - Terrible. 35 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely. Staff extremely helpful, friendly and attentive. Would highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from voco St. David's Team on Mar 25, 2024
Thank you Helen for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

10/10 Excellent

mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from voco St. David's Team on Mar 24, 2024
Thank you mary for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by the most friendly staff. The room was enormous and so well decorated. It felt high value. We had a room over looking the bay so the view was beautiful. Staff were very helpful when we needed a taxi booked. Room service was speedy and the food was incredible and well priced for what we got. 3am pizza was an unexpected highlight on the trip. The bathroom was really nice. Everything felt clean. Complimentary tea and coffee in the room was nice and the mini fridge keeping milk and water and cool was a nice addition. Check-in and out were both speedy. Would highly recommend to anyone looking to stay in the area. Will definitely be back.
Stayed 1 night in Feb 2024
Response from guest relations team on Feb 20, 2024
Dear Lewis Thank you for your feedback ,I am happy that you enjoyed your stay with us ,Staff , room and check in .kind regardsFOH team

8/10 Good

Sarah

Stayed 2 nights in Feb 2024
Response from voco St. David's Team on Mar 24, 2024
Thank you Sarah for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Flawless
Stayed 1 night in Jan 2024
Response from voco St. David's Team on Feb 16, 2024
Dear Kathryn Thank you for your feedback ,I am happy that you enjoyed your stay with us , FlawlessKind RegardsFOH Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Feb 2, 2024
Dear David Thank you for your feedback Kind regardsFOH Team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from voco St. David's Team on Feb 2, 2024
Dear Ryan Thank you for your feedback ,Kind RegardsFOH Team

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from voco St. David's Team on Jan 28, 2024
Dear Karl Thank you for your feedback Kind regardsFOH Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from guest relations team on Jan 26, 2024
Dear Stephen Thank you for your feedback Kind regardsFOH Team

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from guest relations team on Jan 19, 2024
Dear Courtney Thank you for your feedback ,Kind regardsFOH Team

10/10 Excellent

Jihad

Stayed 3 nights in Jan 2024
Response from guest relations team on Jan 11, 2024
Dear Jihad Thank you for your feedback .Kind Regards FOH Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from voco St. David's Team on Jan 8, 2024
Dear ElizabethThank you for your feedback Kind Regards FOH Team

8/10 Good

Abid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from voco St. David's Team on Jan 8, 2024
Dear AbidThank you for your feedback Kind Regards FOH Team

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff were really nice at check in, the walls are very thin so you hear the people talking in the next room, that was not helpful when I really needed sleep and couldn’t sleep at all
Stayed 1 night in Jan 2024
Response from voco St. David's Team on Jan 8, 2024
Dear Tyler Thank you for your feedback ,I am happy that you enjoyed your stay , nice hotel Kind Regards FOH Team

6/10 Okay

Charles

Stayed 2 nights in Dec 2023
Response from voco St. David's Team on Jan 7, 2024
Dear Charles Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just magnificent
Beautiful hotel. Incredible service. My favourite hotel I’ve been too
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 30, 2023
Thank you Mark for your 10 out of 10 rating following your recent stay. We are delighted you had a great time and we hope to welcome you back soon.

2/10 Terrible

Brooke

Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 30, 2023
Thank you Brooke for your rating following your stay. We are disappointed that we did not meet you expectations. Please can you help us by providing some details of your experience. We look forward to hearing from you

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from guest relations team on Jan 19, 2024
Dear Erin Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 22, 2023
Dear Michael ..Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

James

Traveled with partner
Liked: Amenities
A brilliant bay location, great views and a fantastic hotel. All staff were amazing, the food in the restaurant was excellent. Great for walking or for shopping with a great selection of pubs and restaurants very close by. Thoroughly enjoyed our stay.
Stayed 3 nights in Dec 2023
Response from voco St. David's Team on Dec 22, 2023
Dear James Thank you for your feedback I am happy that you enjoyed your stay with us , Brilliant location , views and restaurant .Kind RegardsFOH Team

10/10 Excellent

Alex

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 16, 2023
Dear AlexThank you for your feedback .Kind RegardsFOH Team

10/10 Excellent

Je

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 15, 2023
Dear JeThank you for your feedback .Kind Regards FOH Team

10/10 Excellent

Miss Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 15, 2023
Dear Caroline Thank you for your feedback .Kind Regards FOH Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality and super friendly service
Lovely hotel with good food and a very nice spa- but the best thing was the friendly attentive service. Would definitely recommend.
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 15, 2023
Dear IanThank you for your feedback .Kind Regards FOH Team

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay nothing is to much trouble would definitely stay again
Stayed 3 nights in Dec 2023
Response from voco St. David's Team on Dec 15, 2023
Dear CindyThank you for your feedback .Kind Regards FOH Team

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel, well maintained with lovely staff.
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 5, 2023
Thank you Frances for your 10 out of 10 rating following your recent stay. We are happy you had a good time and we hope to welcome you back soon.

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Lovely room, we even got a cheeky up grade to a king size bed. Breakfast was delicious with a wide variety of products. Only downside is the expensive of the parking 24 for 24 hours which if your staying in Cardiff to do something then you normally have to add extra to this too.
Stayed 1 night in Dec 2023
Response from voco St. David's Team on Dec 5, 2023
Thank you Clare for your comments following your recent stay. We are happy you had a good time and we hope to welcome you back soon.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from voco St. David's Team on Dec 17, 2023
Dear Lorna Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from voco St. David's Team on Dec 15, 2023
Dear WayneThank you for your feedback Kind regardsFOH Team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good and friendly.Downstairs disability lavatory very small and difficult to get in with my wheelchair no hand drying facilities and exit door opens inward so v difficult to get out by myself. Room very hot snd pillows too soft. Otherwise a GREAT stay, thank you.
Stayed 2 nights in Nov 2023
Response from voco St. David's Team on Nov 23, 2023
Dear JohnThank you for your feedback ,I am very happy that you enjoyed your stay with us , we will look again what can be altered for future reservations .Kind regardsFOH team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from voco St. David's Team on Nov 21, 2023
Dear JohnThank you for your feedback Kind RegardsFOH Team

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from voco St. David's Team on Nov 21, 2023
Dear Sandra Thank you for your feedback Kind regardsFOH Team

8/10 Good

Tash

Stayed 1 night in Nov 2023
Response from voco St. David's Team on Nov 21, 2023
Dear Tash Thank you for your feedback Kind RegardsFOH Team

8/10 Good

Tom

Stayed 1 night in Nov 2023
Response from voco St. David's Team on Nov 20, 2023
Dear Tom Thank you for your feedback Kind RegardsFOH team

8/10 Good

John

Stayed 1 night in Nov 2023
Response from voco St. David's Team on Nov 19, 2023
Dear John Thank you for your feedback Kind RegardsFOH team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebration
Good check in, lovely room but I would expect a separate shower in a suite not one in a bath. Breakfast was excellent with great choices. Drinks were fine at the bar but a bit pricy at £7 a pint compared with £4 a pint in our village local. Overall we were very satisfied.
Stayed 1 night in Nov 2023
Response from voco St. David's Team on Nov 16, 2023
Dear Gary Thank you for your feedback ,I am delighted that you enjoyed your stay with us , lovely room and excellent breakfast and I will pass your feedback regarding drink prices to the bar team .Kind RegardsFOH Team

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Everything about the hotel was wonderful: reception was a beautiful space and Maisie on reception was great. I appreciated her phone call, later on, to check that the room was okay. The room and view were superb and the breakfast was the best I've had in a hotel, bar none. The waiting/greeting staff were very friendly and welcoming. The whole place looked fresh and clean and the location was fantastic. I'd love to return in the warmer months.
Stayed 2 nights in Nov 2023
Response from voco St. David's Team on Nov 12, 2023
Thank you Kirstin for your 10 out of 10 rating following your recent stay. We are happy you had a wonderful time and we all hope to welcome you back soon.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from voco St. David's Team on Nov 7, 2023
Dear Graeme Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

Katie

Traveled with family
Really nice hotel in a nice area
Stayed 3 nights in Nov 2023
Response from voco St. David's Team on Nov 5, 2023
Dear Katie Thank you for your feedback ,I am pleased that you enjoyed your stay with us and look forward to welcoming you back in the future .Kind RegardsFOH Team

10/10 Excellent

Manjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from voco St. David's Team on Nov 4, 2023
Dear Manjit Thank you for your feedback .Kind RegardsFOH Team

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from voco St. David's Team on Nov 4, 2023
Dear Sarah Thank you for your feedback Kind RegardsFOH Team

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Beautiful stay, everything was great including the staff. Can’t wait to stay again. Only one thing… feel the bathroom in the room could be updated but everything else out balances hugely! Brilliant hotel x
Stayed 1 night in Oct 2023
Response from voco St. David's Team on Nov 3, 2023
Dear Harriet Thank you for your feedback ,I am happy that you had a beautiful stay with us and we look forward to welcoming you back in the future .Kind RegardsFOH Team

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from voco St. David's Team on Nov 2, 2023
Thank you Thomas for your rating following your recent stay. We are glad you had a good time and we all hope to welcome you back soon.

6/10 Okay

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities
Car parking is a nightmare - you need to download an app then create an account then scan a QR code. Took ages. Reception very slow checking us in. And forgot to tell us that dogs are allowed in every bedroom (I’m allergic) they don’t keep specific rooms for dog packages. Maybe I’m old fashioned but I don’t pay for a 5* hotel to have a dog barking in the room next door to me and in the lifts!!! Hope to god they aren’t at breakfast!! Bathroom very dated. Carpets need a good clean as does the lift floor. Lift to health club broken so you have to walk down umpteen flights of stairs barefoot as they don’t provide slippers and it’s a shoe free zone. Slip hazard after swimming in itself!!! Not been here since Voco took over but it’s not St David’s Spa of old. The pool and spa save this. The hotel needs sorting and the staff need some personality and customer service training.
Stayed 1 night in Oct 2023
Response from voco St. David's Team on Nov 1, 2023
Dear Lucy Thank you for your feedback ,The car parks are managed by NCP and Parking Eye directly not the hotel , We are dog friendly hotel so I am sorry but we do go through rules with dog owners beforehand and you are able to get a lift to the 1st floor then take the stairs to the spa , I will share your feedback with all the team .Kind RegardsFOH Team

10/10 Excellent

Awen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from voco St. David's Team on Nov 2, 2023
Thank you Awen for your 10 out of 10 rating following your recent stay. We are glad you had a great time and we all hope to welcome you back soon.

10/10 Excellent

J E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunday night theatre
Lovely last minute decision to stay
Stayed 1 night in Oct 2023
Response from voco St. David's Team on Oct 30, 2023
Dear J E Thank you for your feedback ,I am happy that you enjoyed your stay with us Kind RegardsFOH Team

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb place far exceeding our expectations. Outstanding suite with stunning views across the bay area. Really convenient for theatre and restaurants. Breakfast was excellent in everyway. Much better than competition in the area.
Stayed 1 night in Oct 2023
Response from voco St. David's Team on Oct 21, 2023
Dear Peter Thank you for your feedback ,I am happy that you enjoyed your stay with us , Superb place far exceeding our expectations and hope that we can welcome you again in the future .Kind RegardsFOH team

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property presented itself well. Some staff were friendly.
Stayed 3 nights in Sep 2023
Response from voco St. David's Team on Oct 16, 2023
Dear Robert Thank you for your feedback ,I am happy that you enjoyed your stay with us and found some of the team friendly .Kind RegardsFOH Team

10/10 Excellent

SIMONE

Traveled with family and small children, Traveled with family
Liked: Amenities
The rooms with 2 double beds are perfect for families. The location is perfect for walking access to restaurants and bars and space for kids to let off steam. The pool is a winner.
Stayed 1 night in Sep 2023
Response from voco St. David's Team on Oct 15, 2023
Dear Simone Thank you for your feedback ,I am happy that you enjoyed your stay with us , The rooms with 2 double beds are perfect for families. The location is perfect for walking access to restaurants and bars and space for kids to let off steam. The pool is a winner.Kind regardsFOH Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome, and we were upgraded to a suite, which had a fabulous balcony. Comfortable but squeaky bed, good bath and shower. The staff are lovely, but some of the rules of the hotel don’t make for a 5 star experience, coming back after 10pm for example you can’t have food in the bar. They have now bags of crisps, but they had run out of these. They had run out of stout, and they had cleaned the coffee machine so you couldn’t get a coffee. Can however go up to room, order room service food, and then come back down to the bar (logic?) Room service drinks are bottles only, so can’t have a glass of wine , or a spirit. Last orders at 11.30, which is very early ( it was a Sunday though, but still not really what one would expect)
Stayed 1 night in Oct 2023
Response from voco St. David's Team on Oct 11, 2023
Dear Sir/Madam Thank you for your feedback ,I am happy that you enjoyed your stay with us , Nice welcome, and we were upgraded to a suite, which had a fabulous balcony. Comfortable but squeaky bed, good bath and shower. The staff are lovely Kind regards FOH team