Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from nyc

The service and staff were incredible.

Posted Jul 5, 2016
The staff were simply incredible. Very responsive to our every request or need. Very relaxed atmosphere. Incredibly chill.
Comment from Hotel Management
Jul 7, 2016 by Management at Carlisle Bay, Hotel Management
Thank you for taking the time to write this review on your recent experience staying at Carlisle Bay Antigua. We appreciate your feedback and we are happy to hear that we made a lasting impression. We hope to see you back next time you are in Antigua.
5 out of 5
by A verified traveler from Colorado

Beautiful paradise on the beach

Posted May 30, 2016
What an elegant, relaxing experience. Gorgeous rooms and excellent attention to detail. We were met with chilled towels and juice and a staff full of smiles. Enjoyed the gym and spa as well. Food was quite good, albeit extremely expensive. Those prices were US dollars- not ECD! If you want to relax and be pampered, this is your spot.
Comment from Hotel Management
Jun 10, 2016 by Manager at Carlisle Bay, Hotel Management
Dear Mary, Thank you for your lovely review, and for taking the time to share your experience with us. We are delighted to read how much you enjoyed your stay and we hope we will have the pleasure of welcoming you back very soon. Kindest regards
3 out of 5
by Aldo from Darien,Ct. USA

Great beach, not much more.

Posted Apr 22, 2016 on Hotels
If your looking for a beautiful beach, you'll find that here. That said, be ready to grossly overpay pay for anything you buy at Carlisle Bay, especially food. My daughter ordered a Chicken wrap at the beach and I was charged $27.20 plus a 15% government tax. That's about $30.00 for a small wrap. NO KIDDING. I don't mind spending money on a family vacation, we paid over $1,100.00/day for our room, but charging that much for a wrap is insulting. I mentioned it to management when we checked out and they just brushed me off. Also, the bathrooms need to be cleaner. They were many ants in the bathroom. They have a coffee maker they put in a closet in the bathroom and after making coffee one morning, my wife noticed there were hundreds of small ants in the coffee cups they keep next to the coffee maker.
Comment from Hotel Management
Jul 2, 2016 by Hotel Management, Hotel Management
Dear Aldo, Thank you for taking the time to provide feedback regarding your stay at Carlisle Bay. We truly appreciate all feedback offered both good and not so, as it allows us to see the areas in which we can grow and improve our team. Your feedback has been shared with our Executive Team so that we can look into the various points you raised in order for us to improve our product. Kind regards,
5 out of 5
by A verified traveler

Simply faultless

Posted Mar 20, 2016
As somebody who is quick to find faults, the hotel was impossible to criticise. It is not cheap but you can appreciate the five star service you receive. The hotel is perfect for relaxation and not suitable for travellers that like a lively atmosphere or the ability to go out.
Comment from Hotel Management
Mar 21, 2016 by Carlisle Bay Antigua, Hotel Management
Thank you for taking the time to write this review on your recent experience staying at Carlisle Bay Antigua. We appreciate all of your feedback and we are happy to hear that we made a lasting impression. We hope to see you back next time you are in Antigua.
4 out of 5
by A verified traveler from NY

Nice hotel on an amazing beach

Posted Feb 20, 2016
Pros: Great room service, management team, the food is good and the location / beach.
Cons: The hotel and especially the pool needs some TLC.
Location: Went sailing from Jolly Harbour and to the rainforrest. Both within 15 min in taxi.
Carlisle Bay is a very nice hotel on an amazing beach. Overall the staff are well trained and friendly due to an excellent management team with a high degree of customer service understanding. The pool looks a little old and tired need some TLC.
Comment from Hotel Management
Feb 25, 2016 by Bonnie, Hotel Management
Dear SJ, Thank you for taking the time to provide us with your feedback regarding your recent stay at Carlisle Bay. Please note that we have taken your comments on board and hope to have the opportunity to welcome you back to the warmth and hospitality of Carlisle Bay in the future. Sincerely, Bonilin Phillip
4 out of 5
by A verified traveler from london

catering

Posted Jan 29, 2016
Great location and rooms but restaurants so poor for such a high cost hotel
Comment from Hotel Management
Feb 3, 2016 by Bonnie, Hotel Management
We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.
4 out of 5
by A verified traveler

Posted Jan 15, 2016 on Hotels
Персонал не приветливый, очень плохое обслуживание
5 out of 5
by A verified traveler from new york, ny

Beautiful and secluded hotel

Posted Dec 15, 2015
Our stay at Carlisle Bay felt very much like paradise. We had perfect weather and the hotel is situated on a private and secluded part of Antigua (so you can't really walk the beach for hours if that's something you like to do). The staff was very friendly and would go above and beyond to accommodate you. It felt as though there were more families with children than there were couples, so that's something to keep in mind although it didn't bother us. The island is relatively expensive and you'll need to take cabs anywhere you go outside of the resort.
5 out of 5
by A verified traveler

Wonderful Spot

Posted Nov 11, 2015 on Hotels
Wonderful resort with exceptional staff. Great beach
Comment from Hotel Management
Jan 23, 2016
Dear Valued Guest, Thank you very much for your compliments towards the Carlisle Bay Team and the hotel itself. We are delighted that your experience was a pleasant one and very much hope to have the pleasure of welcoming you back on a future visit. Thank you for choosing Carlisle Bay.
5 out of 5
by A verified traveler

Lovely hotel suites, on the beach.

Posted Nov 2, 2015
Pros: The location, friendly staff and lovely afternoon tea on the beach.
Cons: Clean beach towels whenever the previous occupants have left rather than re-using them.
Location: Bus stops at the end of the drive to get to other resorts and town. Taxi's on site. Recommend the complimentary snorkelling trip to the reef.
Thoroughly enjoyed our stay although it was a bit "Fawlty Towers" in places. There seems to be a black hole somewhere between Housekeeping and Room Service. For example when the standard bucket of ice wasn't delivered one rings down and it is brought straight away, the next day there was ice but no water and all the glasses were taken away. Nothing to get in a pickle about but a daily irritation in one form or another.
Comment from Hotel Management
Nov 17, 2015 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for visiting with us and also for taking the time after your trip to share feedback. We are truly very sorry to learn that we did not meet all of your expectations. It is obvious that we will have to work harder to ensure that the small details are not overlooked. Your constructive criticisms will greatly assist in our efforts to ensure that we meet and exceed individual expectations. It is our hope that you will give us the opportunity to better serve you in the near future.