Ratings based on 169 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 16, 2017
We picked this hotel because it had a indoor pool was a little disappointed when we arrived and the pool was out of service
Comment from Hotel Management
Oct 19, 2017 by Brian, Hotel Management
Thank you for staying with us. I'm sorry that we are doing maintenance on our pool. I hope we see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice, clean and friendly hotel

Posted Aug 23, 2017
Pros: Friendly and helpful staff.
Cons: Traffic areas need carpets cleaned. Airport transportation would be helpful.
Location: Eas;y to get to and restaurant right next door.
Very accommodating and friendly staff. Restaurant right next door plus on site free breakfast.
Comment from Hotel Management
Aug 25, 2017 by Brian Watts, Hotel Management
Thank you for staying with us. I agree our carpets need to be replaced and are working on getting that done. I'm glad you enjoyed our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Trip to see family

Posted Aug 17, 2017
Pros: Close to our destination. Clean and comfortable.
The people were kind and helpful. Breakfast is great!
Comment from Hotel Management
Aug 25, 2017 by Brian Watts, Hotel Management
Thank you for staying with us. I'm glad you enjoyed our breakfast. We hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from SC

Posted Jul 12, 2017
Decent older hotel. Could use some updating. Third floor hallway carpeting was stained and in overall fair condition and definitely needed to be cleaned. Frankly, it stunk. The room was neat and quiet. Would I stay again? I would probably look for a nicer (more expensive) hotel if I was in the area again, although I wouldn't rule out staying here again if I was on a tight budget.
Comment from Hotel Management
Jul 13, 2017 by Brian, Hotel Management
Thank you for staying with us. We agree that the carpet needs replaced. When you do a high volume of business it needs replaced faster, and it is in our plans to be replaced soon.
4 out of 5
by William

Great place at a great price

Posted Jul 10, 2017 on Hotels
Very nice stay. Great service. Great value for the breakfast. Very nice rooms. The carpets were very stained up and down the hallways. Not a deal killer for sure but very noticeable.
Comment from Hotel Management
Jul 13, 2017 by Brian, Hotel Management
Thank you for staying with us. I agree our carpets need replaced. We have had them professionally cleaned twice in the last year. We hope to have them replaced soon.
5 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
It was a great place to stay overnight on our trip south to Virginia. The room was very pleasant and the bed was comfortable. Only downside was the continual traffic noise all night from the interstate highway just behind the hotel.
Comment from Hotel Management
Jul 13, 2017 by Brian, Hotel Management
Thank you for staying with us. I'm glad you enjoyed your stay. We hope we see you again when you are in the Carlisle Area.
1 out of 5
by A verified traveler

Very dirty

Posted Jul 4, 2017
I found a roach and the staff wasn't even apologetic. Worse experience
Comment from Hotel Management
Jul 10, 2017 by Brian, Hotel Management
I'm sorry that our staff was not apologetic to you finding a roach. We have a service that treats the hotel every month and have contacted them about the room you stayed in so it can be taken care of. Again i'm sorry for the stay you experienced at our hotel.
4 out of 5
by Phil

Clean and helpful

Posted Jun 28, 2017 on Hotels
Last minute booking when other hotel in town (Also booked on hotels.com) did not have our room available. Check in was quick and easy, helped us with getting rollaway even though busy. Could tell we were frustrated and tired. Not fancy but very functional and clean.
Comment from Hotel Management
Jul 5, 2017 by Brian, Hotel Management
Thank you for staying with us. I'm glad you enjoyed your stay with us.
5 out of 5
by Gary

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Brian, Hotel Management
Thank you for staying with us, I'm glad you enjoyed your stay.
4 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Brian, Hotel Management
Thank you for staying with us. I hope we will see you again when your travels bring you to Carlisle.